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Get help verifying your Premium for Family.
I can’t join our family subscription and when I try it tells me that I can’t change twice in 12th months even though I haven’t changed my subscription for over 18 months plus does anyone know how I can get help with this problem?
Newbie
78817 Views
65 replies
5 likes
My wife is a keen listener of e-books and I am not. I am the Plan Manager for our family account. There are 3 users me, my wife and my daughter. I cannot transfer access to e-Books to my wife (I asked on here already). I now want my wife to be our Pl...
Casual Listener
58116 Views
23 replies
8 likes
PlanPremium Family Device(iPad) Operating System(iOS latest) My Question or IssueHi, when i browse my app under my account, I can see audiobooks which are able to be played. However when I use my kids premium family login under their iPad, same audio...
Newbie
195406 Views
265 replies
33 likes
The mail with request of spotify to verify the home adress was on spam and now a family member is blocked for 12 months. How can I reactivate the account?
Casual Listener
28945 Views
44 replies
4 likes
Good afternoon, I subscribed to premium for family around a month ago, which was then cancelled as I forgot to confirm the address. I've been invited again twice in order to confirm the address and it doesn't seem to work. I tried it from different c...
Good afternoon, I subscribed to premium for family around a month ago, which was then cancelled as I forgot to confirm the address. I've been invited again twice in order to confirm the a...
Spotify Star
573 Views
3 replies
0 likes
hi,I have got a family premium membership.we are 4 person in this membership.Spotify take my money every month but their memberships cancel every month.this is a huge mistake.Because we live same house and pay money every month.If you don't solves to...
hi, I have got a family premium membership.we are 4 person in this membership.Spotify take my money every month but their memberships cancel every month.this is a huge mistake.Because we live same h...
247 Views
0 replies
0 likes
I have subscriped myself into a family account, but when I try to connect my family menbers to it I get this message '3 - Oeps! Er is iets fout gegaan. Probeer het opnieuw.'. What can I do with it? Thanks in advance!
I have subscriped myself into a family account, but when I try to connect my family menbers to it I get this message '3 - Oeps! Er is iets fout gegaan. Probeer het opnieuw.'. What can I do with i...
Casual Listener
689 Views
5 replies
0 likes
I tried to upgrade to my family plan from the email I got sent but when I entered in the correct information it didn't work. Also I have tried using a different browser and clearing cache and cookies but both of those methods have not worked. Please ...
I tried to upgrade to my family plan from the email I got sent but when I entered in the correct information it didn't work. Also I have tried using a different browser and clearing cache and c...
289 Views
0 replies
0 likes
Have had a premium for family account for a while. Trying to add another account. When I go to that page, it's blank. "Send Invite" doesn't show up.
Have had a premium for family account for a while. Trying to add another account. When I go to that page, it's blank. "Send Invite" doesn't show up.
Spotify Star
331 Views
1 replies
0 likes
I have a premium familiar account, twi weeks ago I received and email and my family to. The mail tocmy family asked to enter the adress That I have In my profile but I can’t find my registered direction.... two accounts have been cancelles and I nees...
I have a premium familiar account, twi weeks ago I received and email and my family to. The mail tocmy family asked to enter the adress That I have In my profile but I can’t find my r...
290 Views
0 replies
0 likes
I signed up for Spotify family and I am paying for regular Spotify and family for months now!! Why?
I signed up for Spotify family and I am paying for regular Spotify and family for months now!! Why?
Spotify Star
372 Views
1 replies
0 likes
Hello, I have the family premuim plan, but the owner of the premuim had paid for it. I however haven't gotten mines activated, but the other account did, I need help on how to know if its working, or what to do, to get it working.
Hello, I have the family premuim plan, but the owner of the premuim had paid for it. I however haven't gotten mines activated, but the other account did, I need help on how to know if its working, o...
Spotify Star
452 Views
1 replies
0 likes
Estou com problema na minha conta pois me tiraram do premium familiar por falta de verificacao de endereco. Como proceder? Somos colegas de quarto, talvez por ter me mudado recentemente de Goias pro RS tenha acontecido algum problema.
Estou com problema na minha conta pois me tiraram do premium familiar por falta de verificacao de endereco. Como proceder? Somos colegas de quarto, talvez por ter me mudado recentemente d...
Spotify Star
494 Views
1 replies
0 likes
I was wondering if it is possible to pay potify family with a card that I bought in a prepaid card that I got in a store?
I was wondering if it is possible to pay potify family with a card that I bought in a prepaid card that I got in a store?
Spotify Star
256 Views
1 replies
0 likes
HiMy daughter does not recieve an invite mail vhen i invite her for spotifyfamily. I tried to resend - no reult. Also checked that e-mail is right. What to do?Chris
Hi My daughter does not recieve an invite mail vhen i invite her for spotifyfamily. I tried to resend - no reult. Also checked that e-mail is right. What to do? Chris
325 Views
0 replies
0 likes
I have a problem. I recently upgraded to family sharing with account A. Family member, B, accepted the invite, and made an account - account B. However, that account somwhow didn't get an username and is just random numbers and letters. When she trie...
I have a problem. I recently upgraded to family sharing with account A. Family member, B, accepted the invite, and made an account - account B. However, that account somwhow didn't get an username a...
Community Legend
305 Views
1 replies
0 likes
I used to be part of a family plan. I am no longer part of it and I have created a new plan as the administrator. Now when I add my new family member, they are receiving a message as if they were part of my old family plan, not my own plan. How can i...
I used to be part of a family plan. I am no longer part of it and I have created a new plan as the administrator. Now when I add my new family member, they are receiving a message as if they were p...
204 Views
0 replies
0 likes
A year or so ago I converted my Spotify account to a Family subscription. I invited my two daughters to ditch their personal accounts and join the family one, which they did. However, Spotify does not seem to split their listening history from mine s...
A year or so ago I converted my Spotify account to a Family subscription. I invited my two daughters to ditch their personal accounts and join the family one, which they did. However, Spotify does n...
Community Legend
462 Views
1 replies
0 likes
we have a family account, but cant play from different accounts ( our family ) at the same time..
we have a family account, but cant play from different accounts ( our family ) at the same time..
Casual Listener
258 Views
1 replies
0 likes
Hello, I am the family account holder, however I will be no longer using it in a few months. I have 5 more people there. Is there a possibility for them to continue using the family service?What would be the best solution so they don't lose their acc...
Hello, I am the family account holder, however I will be no longer using it in a few months. I have 5 more people there. Is there a possibility for them to continue using the family s...
Spotify Star
285 Views
1 replies
0 likes
Hallo sind hier deutsche? Ich habe mir schon 5 neue Accounts und e-Mail Adressen gemacht. Dennoch kann ich auf unseren Spotify Familien Account nicht beitreten... woran liegt das Spotify leidet unter Diarrhoe, Gonorrhoe oder sind einfach hu******** k...
Hallo sind hier deutsche? Ich habe mir schon 5 neue Accounts und e-Mail Adressen gemacht. Dennoch kann ich auf unseren Spotify Familien Account nicht beitreten... woran liegt das Spotify leidet unter...
227 Views
0 replies
0 likes
I've been trying to get a Spotify Family Premium for the past days...I'm paying with my Brazilian credit card, but I wasn't able to change the country I'm from in my account because the only option possible is the US! How can I fix this????
I've been trying to get a Spotify Family Premium for the past days...I'm paying with my Brazilian credit card, but I wasn't able to change the country I'm from in my account because the only option p...
213 Views
0 replies
0 likes
I have recently upgraded my account to Pemium for Family. When I click the button to add or remove members, I only get to a black page. There is no possibility to send an invite to someone.
I have recently upgraded my account to Pemium for Family. When I click the button to add or remove members, I only get to a black page. There is no possibility to send an invite to someone.
Spotify Star
337 Views
1 replies
0 likes
I changed my credit card and when I go to change the number on spotify, the system send me the message that has some problem with my payment method but when I talk with the cards support they say me that no have pending transactions. I have 100% cert...
I changed my credit card and when I go to change the number on spotify, the system send me the message that has some problem with my payment method but when I talk with the cards support they say me ...
242 Views
0 replies
0 likes
