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Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Premium Family

Get help verifying your Premium for Family.

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Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 167327 Views
  • 32 replies
  • 9 likes
  • 167327 Views
  • 32 replies
  • 9 likes

Pagamento

Não tenho mais cartão de crédito e gostaria de saber como faço para trocar uma forma de pagamento por via boleto, paypal ou débito em conta?

  • Newbie
  • Não tenho mais cartão de crédito e gostaria de saber como faço para trocar uma forma de pagamento por via boleto, paypal ou débito em conta? 
  • rmalosso
  • Newbie
  • 293 Views
  • 1 replies
  • 0 likes
  • 293 Views
  • 1 replies
  • 0 likes

Address/Country Family Issue

Hey, I went to spain from sweden for a bit. Now it turns out I am not going back because i have created my family here now. My girlfriend is spanish and her daughter also.We are living together, and we want to create spotify for family.But it doesn't...

  • Casual Listener
  • Hey,   I went to spain from sweden for a bit. Now it turns out I am not going back because i have created my family here now.   My girlfriend is spanish and her daughter also. We are l...
  • 301 Views
  • 0 replies
  • 0 likes
  • country
  • 301 Views
  • 0 replies
  • 0 likes

Premium for Family page

hi, i just bought a Spotify Family subscription but after logging in i cannot access the Premium for Family page (to invite other family members) ? When clicking on Premium for Family, screen goes black ?

  • Newbie
  • hi, i just bought a Spotify Family subscription but after logging in i cannot access the Premium for Family page (to invite other family members) ? When clicking on Premium for Family, s...
  • susielein
  • Casual Listener
  • 264 Views
  • 1 replies
  • 0 likes
  • 264 Views
  • 1 replies
  • 0 likes

Trouble with Hulu!!

How do I start making my Hulu work? ?

  • Newbie
  • How do I start making my Hulu work? ?
  • Maxim
  • Spotify Star
  • 221 Views
  • 1 replies
  • 0 likes
  • 221 Views
  • 1 replies
  • 0 likes

Premium For Family Ads

Hi. I have premium for family but yhave just noticed that only I don't get the ads. The other 3 members do. Any suggesdtions ?

  • Newbie
  • Hi. I have premium for family but yhave just noticed that only I don't get the ads. The other 3 members do. Any suggesdtions ?  
  • 224 Views
  • 0 replies
  • 0 likes
  • 224 Views
  • 0 replies
  • 0 likes

Family Premium Invitation not Received

HiWant to add my roommate to my family plan. Have sent several invitations but not a single one reaches his mail inbox. Already checked spam, triple checked email spelling but everything is okay. Please help!

  • Newbie
  • Hi Want to add my roommate to my family plan. Have sent several invitations but not a single one reaches his mail inbox. Already checked spam, triple checked email spelling but everything is okay. P...
  • 255 Views
  • 0 replies
  • 0 likes
  • 255 Views
  • 0 replies
  • 0 likes

Problemas com plano familiar

Tenho plano familiar, minha esposa e meu irmao utilizam, atualizou o pagamento e todos sumiram da minha conta, e nao consigo adcionar eles novamente, o que fazer ??

  • Newbie
  • Tenho plano familiar, minha esposa e meu irmao utilizam, atualizou o pagamento e todos sumiram da minha conta, e nao consigo adcionar eles novamente, o que fazer ?? 
  • 243 Views
  • 0 replies
  • 0 likes
  • 243 Views
  • 0 replies
  • 0 likes

Can't sign up

I have tried million times to sign up, it keeps spinning and does not proceed. Any idea how to fix it ? Apparently, the smart and innovative Spotify team unables users to access.

  • Newbie
  • I have tried million times to sign up, it keeps spinning and does not proceed. Any idea how to fix it ? Apparently, the smart and innovative Spotify team unables users to access. 
  • 334 Views
  • 0 replies
  • 0 likes
  • Sign up
  • 334 Views
  • 0 replies
  • 0 likes

How to remove someone from using my Premium account

I want to remove a member of my family from using my premium account. I removed them under members, but I can still see that he is using it becuase I see the music he recently played. Any tips?

  • Newbie
  • I want to remove a member of my family from using my premium account.  I removed them under members, but I can still see that he is using it becuase I see the music he recently played.  A...
  • Bittencourt
  • Spotify Star
  • 747 Views
  • 1 replies
  • 0 likes
  • 747 Views
  • 1 replies
  • 0 likes

Problemas no Plano Familiar

Recentemente eu e minha familia nos mudamos e estamos tendo dificuldades para utilizarmos o Plano Premium.

  • Newbie
  • Recentemente eu e minha familia nos mudamos e estamos tendo dificuldades para utilizarmos o Plano Premium.
  • Bittencourt
  • Spotify Star
  • 285 Views
  • 1 replies
  • 0 likes
  • 285 Views
  • 1 replies
  • 0 likes

Family Plan and adding members

I just purchased the family plan and when i go to invite my family the page is blank and there is no 'invite' button.

  • Newbie
  • I just purchased the family plan and when i go to invite my family the page is blank and there is no 'invite' button.
  • Nallismartin
  • Casual Listener
  • 363 Views
  • 2 replies
  • 0 likes
  • 363 Views
  • 2 replies
  • 0 likes

Family Account, same adress but working in different Cities

Hello Community,I am thinking of switching to the family account for my wife and me. The point is, we are living on the same adress, but I am during the week working, and though also listening to music, in a different city. This means we are often us...

  • Newbie
  • Hello Community, I am thinking of switching to the family account for my wife and me. The point is, we are living on the same adress, but I am during the week working, and though also listening to m...
  • 322 Views
  • 0 replies
  • 0 likes
  • 322 Views
  • 0 replies
  • 0 likes

Need to purchase a family subscription for family in Australia

Hi. I'm in the UK and have my credit card at the ready... I need to purchase a family subscription for family in Australia. I have their email address and am desperate to go David

  • Visitor
  • Hi. I'm in the UK and have my credit card at the ready... I need to purchase a family subscription for family in Australia. I have their email address  and am desperate to go 🙂   David 
  • Maxim
  • Spotify Star
  • 429 Views
  • 1 replies
  • 0 likes
  • australia
    uk
  • 429 Views
  • 1 replies
  • 0 likes

No puedo ser premium

Ayer se actualizo la app de mi celular y deje de ser premium. Tenia una cuenta familiar y le pedi al administrador que me enviara nuevamente la invitacion pero me dice que hay un error y no me deja volver a ser premium

  • Visitor
  • Ayer se actualizo la app de mi celular y deje de ser premium. Tenia una cuenta familiar y le pedi al administrador que me enviara nuevamente la invitacion pero me dice que hay un error y no me deja v...
  • 317 Views
  • 0 replies
  • 0 likes
  • 317 Views
  • 0 replies
  • 0 likes

family premium after buying 12 months premium for 99

Hi, last friday i bought 12 months spotify premium for 99, but after my payment, i decided i want premium family. After that the next incasso date changed from the first of december 2018 to the 21st of august 2018. Is that right? Furthermore, tomorro...

  • Newbie
  • Hi, last friday i bought 12 months spotify premium for 99, but after my payment, i decided i want premium family. After that the next incasso date changed from the first of december 2018 to the 2...
  • Diecmion22
  • Newbie
  • 375 Views
  • 1 replies
  • 0 likes
  • 375 Views
  • 1 replies
  • 0 likes

Help with Family Premium and opinions about it

I'm thinking about getting a family premium package, but my mother in law had the worst experience ever with it. She purchased it in order to be able to use it with my boyfriend, his brother and a few other family members that lived in their home. Af...

  • Newbie
  • I'm thinking about getting a family premium package, but my mother in law had the worst experience ever with it. She purchased it in order to be able to use it with my boyfriend, his brother and a f...
  • 205 Views
  • 0 replies
  • 0 likes
  • 205 Views
  • 0 replies
  • 0 likes

Giving Up

Dear Spotify, I considered offering the family a Family Premium for Xmas. However, reading the tons of posts in these forums and all over the Internet about the Family Premium plan and address verification, and having children who can, from time to t...

  • Newbie
  • Dear Spotify,   I considered offering the family a Family Premium for Xmas. However, reading the tons of posts in these forums and all over the Internet about the Family Premium plan and a...
  • 195 Views
  • 0 replies
  • 0 likes
  • 195 Views
  • 0 replies
  • 0 likes

How many tools i can use

HI, if i want to use the Family Premium account. How many tools can be used by each user?Thanks in advance for a prompt reply

  • Casual Listener
  • HI, if i want to use the Family Premium account. How many tools can be used by each user? Thanks in advance for a prompt reply
  • LeoRager
  • Community Legend
  • 827 Views
  • 3 replies
  • 0 likes
  • 827 Views
  • 3 replies
  • 0 likes

Plan familiar premium de regalo

Hola! tengo una pregunta, puedo regalar una membresia familiar premium en vez de una individual?

  • Newbie
  • Hola! tengo una pregunta, puedo regalar una membresia familiar premium en vez de una individual?
  • 243 Views
  • 0 replies
  • 0 likes
  • 243 Views
  • 0 replies
  • 0 likes