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Get help verifying your Premium for Family.
I can’t join our family subscription and when I try it tells me that I can’t change twice in 12th months even though I haven’t changed my subscription for over 18 months plus does anyone know how I can get help with this problem?
Visitor
70457 Views
62 replies
4 likes
My wife is a keen listener of e-books and I am not. I am the Plan Manager for our family account. There are 3 users me, my wife and my daughter. I cannot transfer access to e-Books to my wife (I asked on here already). I now want my wife to be our Pl...
Visitor
47934 Views
19 replies
4 likes
PlanPremium Family Device(iPad) Operating System(iOS latest) My Question or IssueHi, when i browse my app under my account, I can see audiobooks which are able to be played. However when I use my kids premium family login under their iPad, same audio...
Casual Listener
189550 Views
264 replies
32 likes
The mail with request of spotify to verify the home adress was on spam and now a family member is blocked for 12 months. How can I reactivate the account?
Casual Listener
27681 Views
44 replies
4 likes
Bom hoje eu fui assinar o premium de 1.99 para uma amiga e na hora de encerrar a assinatura apareceu essa mensagem falando que ela ja foi aprovada uma oferta parecida porem ela nunca foi pago o premium eu fui cobrado pelo valor do premium mesmo a con...
Bom hoje eu fui assinar o premium de 1.99 para uma amiga e na hora de encerrar a assinatura apareceu essa mensagem falando que ela ja foi aprovada uma oferta parecida porem ela nunca foi pago o premi...
Spotify Star
602 Views
3 replies
0 likes
I'm currently trying to add a family member to my family plan and its not allowing me to. The site is not recognizing me as the account manager (which i am) and just says to contact the account manager to make any changes? How do i fix this? Also, wh...
I'm currently trying to add a family member to my family plan and its not allowing me to. The site is not recognizing me as the account manager (which i am) and just says to contact the account m...
334 Views
0 replies
0 likes
I am trying to add our family members to the Spotify account. Their email addresses are in the format firstname-lastname@outlook.com The system will not let me enter their email addresses in. My primary account has that format and it works fine.
I am trying to add our family members to the Spotify account. Their email addresses are in the format firstname-lastname@outlook.com The system will not let me enter their email a...
194 Views
0 replies
0 likes
Assinei o Plano Premium Familiar, porem nao consigo adicionar os membros. Estou enviando os convites, eles abrem os convites e vao em "resgatar", colocam o PIN e o site fala que esta incorreto. Ja li os artigos do site e nenhum resolveu o problema. N...
Assinei o Plano Premium Familiar, porem nao consigo adicionar os membros. Estou enviando os convites, eles abrem os convites e vao em "resgatar", colocam o PIN e o site fala que esta incorreto. Ja li...
320 Views
0 replies
0 likes
Hi all, I upgraded to premium family and invited my husband, sons and daughter. It worked fine in 2 out of 3 cases, only my daughter doesn't seem to be able to be part of the family.She gets the email with a link to register and a button to accept th...
Hi all, I upgraded to premium family and invited my husband, sons and daughter. It worked fine in 2 out of 3 cases, only my daughter doesn't seem to be able to be part of the family. She g...
Casual Listener
329 Views
3 replies
0 likes
i have a same problem like purplecarrotbun. We live with brother on the same address, but today spotify kick me out from family plan with no reason. When i receiver verification email i double check the address information and it is same with brother...
i have a same problem like purplecarrotbun. We live with brother on the same address, but today spotify kick me out from family plan with no reason. When i receiver verification email i d...
176 Views
0 replies
0 likes
I'd love to have my six year old have a spotify account of his own, and family memberships sound just like the thing. Unfortunately, I won't have any ability to control what he is offered. I'd love to be able to "whitelist" albums / artists / etc., o...
I'd love to have my six year old have a spotify account of his own, and family memberships sound just like the thing. Unfortunately, I won't have any ability to control what he is offered. I'd love t...
Newbie
629 Views
2 replies
3 likes
HiI have just upgraded from Premium to Premium for Family. I invited a member of my family, but when he followed the email instructions and clicked Redeem and entered the code, he got an error message "Unfortunately this Premium code does not seem to...
Hi I have just upgraded from Premium to Premium for Family. I invited a member of my family, but when he followed the email instructions and clicked Redeem and entered the code, he got an e...
220 Views
0 replies
0 likes
I can't see the SEND INVITE button on the screen. I only have a white screen. Is there any reason why? Inused my Ipad as well as my computer and do have the same thing.
I can't see the SEND INVITE button on the screen. I only have a white screen. Is there any reason why? Inused my Ipad as well as my computer and do have the same thing.
192 Views
0 replies
0 likes
Instead of getting accepted my daughter gets the following message: Please help us, I've been paying for this service for quite a long time without being able to use it. Not very good PR Considering your support I feel a bit disappointed and powerles...
Instead of getting accepted my daughter gets the following message: Please help us, I've been paying for this service for quite a long time without being able to use it. Not very good PR...
Spotify Star
490 Views
1 replies
0 likes
Hi, I had my subscribtion for family that i over a year. Because I couldnt add them into it anymore cause i forgot the exact adress i wrote. So i cancelled and resubbed today to change my adress and invite my other family members. But turns out I sti...
Hi, I had my subscribtion for family that i over a year. Because I couldnt add them into it anymore cause i forgot the exact adress i wrote. So i cancelled and resubbed today to change my adress a...
Spotify Star
418 Views
1 replies
0 likes
Family shared in Thailand. I don’t understand about condition about live in the same place but if I’m live in Bangkok but my brother live in Chiangmai. We can use family shared? thank you for your answer
Family shared in Thailand. I don’t understand about condition about live in the same place but if I’m live in Bangkok but my brother live in Chiangmai. We can use family shared? thank you for your answer
Spotify Star
269 Views
1 replies
0 likes
Hi, ich wollte ein 4. Familienmitglied einladen. Habe eine Einladung verschickt. Wenn ich aber auf dem iPod den Link aufrufe, soll ich mich erst anmelden/registrieren. Ich komme nicht direkt zum Familienabo. Jemand eine Idee, waszu tun ist?
Hi, ich wollte ein 4. Familienmitglied einladen. Habe eine Einladung verschickt. Wenn ich aber auf dem iPod den Link aufrufe, soll ich mich erst anmelden/registrieren. Ich komme nicht direkt zum...
Newbie
1216 Views
2 replies
0 likes
Ho fatto premium family da un mese e si disconnettono i miei familiari e quando li riaggiungoda errore, siamo per davvero familiari e li ho rimandato l'invito varie volte e alcune volte riescono a entrare usarlo poi dopo un po' di settimane si discon...
Ho fatto premium family da un mese e si disconnettono i miei familiari e quando li riaggiungoda errore, siamo per davvero familiari e li ho rimandato l'invito varie volte e alcune volte r...
219 Views
0 replies
1 likes
Spotify this is ridiculous. You offer a family account with no ability to block explicit songs! Do you people actually have families? Do you realise families include CHILDREN? This issue has been posted about for years. You dont care. I’m switching t...
Spotify this is ridiculous. You offer a family account with no ability to block explicit songs! Do you people actually have families? Do you realise families include CHILDREN? This issue h...
203 Views
0 replies
0 likes
I took a family account, we are not in the country where my account is registered since we are on holiday, my family members cannot register since by default the country is the holiday country, then the address verification cannot be done, hence they...
I took a family account, we are not in the country where my account is registered since we are on holiday, my family members cannot register since by default the country is the holiday country, t...
Spotify Star
351 Views
1 replies
0 likes
I have signed up to family but I cant get them logged in, please can you help?
I have signed up to family but I cant get them logged in, please can you help?
172 Views
0 replies
0 likes
Hi, I am on Christmas Holiday in Canada and I joined a Premium for Family Plan.The problem is that I normally live in Italy and not in Canada, but now I am not able to invite my brothers, because I did it from Canada. Is there any chance fix it, othe...
Hi, I am on Christmas Holiday in Canada and I joined a Premium for Family Plan. The problem is that I normally live in Italy and not in Canada, but now I am not able to invite my brothers, b...
197 Views
0 replies
0 likes
I don't understand how Spotify verifys the address for Spotify family. Can we have some transparency?? I'm the family plan holder and my friends have been deleted from my family plan. A week ago, a few of them received verification emails asking to c...
I don't understand how Spotify verifys the address for Spotify family. Can we have some transparency?? I'm the family plan holder and my friends have been deleted from my family plan. A week a...
Spotify Star
462 Views
1 replies
0 likes
I redeemed a gift card that I expected to ADD credit to met account, instead it activated premium so I missed out on the 3-Month for 1 euro deal for new premium users. Please activate the deal instead for my account. The account is owned by my grandm...
I redeemed a gift card that I expected to ADD credit to met account, instead it activated premium so I missed out on the 3-Month for 1 euro deal for new premium users. Please activate the deal instea...
Spotify Star
352 Views
3 replies
0 likes
