Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help verifying your Premium for Family.
The mail with request of spotify to verify the home adress was on spam and now a family member is blocked for 12 months. How can I reactivate the account?
Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...
Hello,I try to add my son to family plan. I receive the email with a number but when I click it's not working.Thank you for helping
I just recevied an activation code from my dad, but can't activate it. Spotify message: "Unfortunately this Premium code does not seem to be valid. Try again or contact customer service." I'm using a correct account and e-mail, but still.... Pls. hel...
i need a help... my brother invite me to premium for family, then i put a differnt address with him cause he ddnt live together... so, what should i do now? i cnt enjoy the premium for family he gave me...
My dad bought the family version but i can't get my spotify into the family version. The code that he sent says it's not valid when you insert it in the right place for it on the spotify webpage. He tried sending the code again but it didn't help. I'...
How do I recover my account?
I HAVE A PREMIUM FAMILY ACCOUNT BUT STILL SONOS IS NOT AVAILABLEIF I OPEN THE SPOTFY APP IT SHOWS SPOTIFY FREE BUT THAT WAS BEFORE OPENING PREMIUM FAMILY. MANY TIMES LOGGED OFF BUT PROBLEMS STAY. PLEASE HELP
Is it possible to split a family premium bill between all the users within that premium group? Thanks
Good afternoon, I subscribed to premium for family around a month ago, which was then cancelled as I forgot to confirm the address. I've been invited again twice in order to confirm the address and it doesn't seem to work. I tried it from different c...
There have been numerous threads regarding family-friendly controls \ explicit content etc... but I haven't been able to find anything current. Are there any plans to launch this functionality, or do I have to subscribe to Apple Music?
Dear spotify community, since yesterday my family can't login to our Spotify Premium account. it worked for more than year (since Family Premium account exist). i also sent them new invitations but they still cant login.
Tenia spotify premium pero me llego un correo de verificar direccion y no lo hice en el tiempo, el problema es que la direccion de mi casa hay muchas maneras de anotarla y nadie se acuerda como la anotaron
Bonjour, J'essaye de valider le paiement mensuel (Famille) et j'ai le message : Mince ! Votre fournisseur de paiement semble avoir du mal aujourd'hui. Pas d'inquiétude, aucun montant n'a était débité. Réessayez ou utilisez un autre mode de paiement.J...
Hey guys I've just paid for a family premium account and can't invite my partner because I can't even remember what the wrong detail was. Is there any way to see it anywhere? ThanksSebastian
I tried to add my father to the family account, I sent him the link but when he tries to corfirm, a message appears and says that they couldn´t comfirm the adress. The adress we put it´s the same, I don´t know what´s wrong
I’ve upgraded to family sharing and have set up a sharer successfully but still can’t listen to my own playlist separately, does my sharer need to move their playlist to their account.?
I made a payment to my premium account but I still want to pay username: 21jrtn5wiwcxd3jwvsxtup25i
Ciao, avevo un account premium, mi hanno invitato ad un account family solo che dopo aver inserito i miei dati mi da errore. Ora sono downgradato al free. Non va piu il mio premium e non accedo al family. Aiuto ?
I have a family plan, in which I registered my wife, who lives with me at the same address! already canceled 3 times her plan. Spotify family plan its a fake! Extremelly desappointed!
I paid 2 days ago but I'll be charged again Although I paid 2 days ago, I was asked to pay again
Hello community, from then to now I changed my bankaccount and also did this in paypal. Now i have the problem that I can not use paypal anymore to pay the premium contribution. A member from the paypal service told me that spotify now has to delete ...