Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help verifying your Premium for Family.
The mail with request of spotify to verify the home adress was on spam and now a family member is blocked for 12 months. How can I reactivate the account?
Casual Listener
20293 Views
44 replies
4 likes
Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...
Regular
179412 Views
32 replies
9 likes
Hello, I sent an invitation to my wife to join my spotify family, but after filling the form she gets an error message (in french) :"600 - Oups ! Une erreur s'est produite. Reessayez plus tard." Could you please help me to solve this issue? RegardsJa...
Hello, I sent an invitation to my wife to join my spotify family, but after filling the form she gets an error message (in french) : "600 - Oups ! Une erreur s'est produite. R...
Casual Listener
284 Views
1 replies
2 likes
I am on a Family plan and we all are at the same address and have paid and all that- i used my premium account yesterday morning and it worked fine but then in the evening it just changed me back to premium and my spotify account address and email is...
I am on a Family plan and we all are at the same address and have paid and all that- i used my premium account yesterday morning and it worked fine but then in the evening it just changed me back t...
Community Legend
1882 Views
2 replies
0 likes
Hi there,merry christmas everyone.My question: I am the Premium Member and I have connected my family members (4 more people) with the Family Account last year. Now, they are all kicked and the new invitiations seem to make a problem (it all ends wit...
Hi there, merry christmas everyone. My question: I am the Premium Member and I have connected my family members (4 more people) with the Family Account last year. Now, they are all kicked and the n...
Community Legend
562 Views
1 replies
0 likes
Wir haben spotif Premium Family abonniert, aber ich kann mich als einziger Nutzer nicht dazu anmelden, obwohl wir alle zusammen wohnen. Auch der Einladungscode funktioniert nicht.was kann ich tun? Ich bezahle und möchte, dass ich den Service auch nut...
Wir haben spotif Premium Family abonniert, aber ich kann mich als einziger Nutzer nicht dazu anmelden, obwohl wir alle zusammen wohnen. Auch der Einladungscode funktioniert nicht.was kann ich tun? I...
Newbie
410 Views
2 replies
0 likes
Trying to add my son to my spotify family.He got a mail, with a premium code. He logged in, an wetn to redeem, but we only get error " Unfortunately this premium code does not seem to be valid. Try again or contact customer service" I took back the i...
Trying to add my son to my spotify family. He got a mail, with a premium code. He logged in, an wetn to redeem, but we only get error " Unfortunately this premium code does not seem to be valid. T...
Newbie
1646 Views
4 replies
0 likes
Hello everyone,My sister just bought Spotify Family and she added me, but I don't get an invitation link. Its registered that I live at the same address as her, so I don't get what's the problem... Can someone help me, please?
Hello everyone, My sister just bought Spotify Family and she added me, but I don't get an invitation link. Its registered that I live at the same address as her, so I don't get what's the p...
Spotify Star
208 Views
1 replies
0 likes
So me and my family have a premium family thing, and half of my family lives in one house and the rest in the other, so when I was signing up I put the address I live at. Now, a month after I joined the family premium account, i have been stripped of...
So me and my family have a premium family thing, and half of my family lives in one house and the rest in the other, so when I was signing up I put the address I live at. Now, a month after I j...
Spotify Star
577 Views
3 replies
0 likes
a mi me pasa lo mismo, estaba en el plan familiar sin problema, y estuve en cancun de vacaciones y ya de nuevo en colombia no me funciona, e intento hacer de nuevo la invitacion y me pasa lo mismo... 3.algo ha salido mal!!!
a mi me pasa lo mismo, estaba en el plan familiar sin problema, y estuve en cancun de vacaciones y ya de nuevo en colombia no me funciona, e intento hacer de nuevo la invitacion y me pasa lo mismo......
220 Views
0 replies
0 likes
I bought family pack. I wrote one of my family member's name and e-mail. I sent an invite to her. When she clicked to link, she faced with a page. She filled it with her informations but there was an error.4 - Tüh! Bir sorun oldu, lütfen yeniden dene...
I bought family pack. I wrote one of my family member's name and e-mail. I sent an invite to her. When she clicked to link, she faced with a page. She filled it with her informations but there was a...
Regular
514 Views
4 replies
1 likes
Selamlar, Spotify aile hesabıma dahil olan bir aile üyemin hesabı posta kodumuzu yanlış girdiği için gruptan çıkarıldı gözüküyor. Gönderdiğim ikinci davet aktive edilemedi. Şimdi tekrar eklemeye çalışıyorum fakat "3 - Tüh! Bir sorun oldu, lütfen yeni...
Selamlar, Spotify aile hesabıma dahil olan bir aile üyemin hesabı posta kodumuzu yanlış girdiği için gruptan çıkarıldı gözüküyor. Gönderdiğim ikinci davet aktive edilemedi. Şi...
Regular
818 Views
1 replies
2 likes
Merhabalar, Spotify aile hesabıma dahil olan bir aile üyemin hesabı sebepsiz yere gruptan çıkarıldı gözüküyor. Bunun ile ilgili herhangi bir bilgilendirme de verilmedi. Şimdi tekrar eklemeye çalışıyorum fakat "3 - Tüh! Bir sorun oldu, lütfen yeniden ...
Merhabalar, Spotify aile hesabıma dahil olan bir aile üyemin hesabı sebepsiz yere gruptan çıkarıldı gözüküyor. Bunun ile ilgili herhangi bir bilgilendirme de verilmedi. Şimdi tekrar eklem...
Regular
663 Views
1 replies
3 likes
Selamlar, Spotify aile hesabıma dahil olan bir aile üyemin hesabı sebepsiz yere gruptan çıkarıldı gözüküyor. Bunun ile ilgili herhangi bir bilgilendirme de verilmedi. Şimdi tekrar eklemeye çalışıyorum fakat "3 - Tüh! Bir sorun oldu, lütfen yeniden de...
Selamlar, Spotify aile hesabıma dahil olan bir aile üyemin hesabı sebepsiz yere gruptan çıkarıldı gözüküyor. Bunun ile ilgili herhangi bir bilgilendirme de verilmedi. Şimdi tekrar ...
Regular
5023 Views
10 replies
2 likes
I was removed from the Family Plan after one month of the subscription.now I try to get back into the plan and it does not let me do it. we are all in the same physical address. what can be the problem? thanks
I was removed from the Family Plan after one month of the subscription. now I try to get back into the plan and it does not let me do it. we are all in the same physical address. w...
Casual Listener
561 Views
4 replies
0 likes
yo quisiera usar su plan premiun en mi trabajo mientras mi esposa lo usa en el suyo, vivimos juntos pero nuestros trabajos no estan en el mismo lugar, ella quiere usar spotify en su telefono y yo lo quiero usar en el mio mientras estamos en lugares d...
yo quisiera usar su plan premiun en mi trabajo mientras mi esposa lo usa en el suyo, vivimos juntos pero nuestros trabajos no estan en el mismo lugar, ella quiere usar spotify en su telefono y yo lo ...
276 Views
0 replies
0 likes
I'm interested in trying Spotify and noticed you have a $.99 deal. But I will need to try the family plan. Do you have a similar deal for the family plan for three months?
I'm interested in trying Spotify and noticed you have a $.99 deal. But I will need to try the family plan. Do you have a similar deal for the family plan for three months?
Newbie
2471 Views
2 replies
0 likes
Hi, I’m part of a Spotify premium family feature but my phone has randomly removed premium from the app, though my laptop is still working normally. Help please,thanks
Hi, I’m part of a Spotify premium family feature but my phone has randomly removed premium from the app, though my laptop is still working normally. Help please, thanks
201 Views
0 replies
0 likes
Hi, I just want to add a family member to my family plan but I can't. I get an error message "3 - Vaya, algo ha salido mal. Intenta de nuevo." thanks
Hi, I just want to add a family member to my family plan but I can't. I get an error message "3 - Vaya, algo ha salido mal. Intenta de nuevo." thanks
Spotify Star
343 Views
1 replies
0 likes
I have spent WAY too much time trying to invite my family members to our account.I have gone as far as setting up a special email just for this to try and isolate the issue.However, all we get is a page that never stops loading (see attached image).T...
I have spent WAY too much time trying to invite my family members to our account. I have gone as far as setting up a special email just for this to try and isolate the issue. However, all we get i...
Newbie
52604 Views
24 replies
4 likes
Even my downloaded music won’t play when i’m offline on my computer. shouldn’t it be able to play anywhere with Spotify premium?
Even my downloaded music won’t play when i’m offline on my computer. shouldn’t it be able to play anywhere with Spotify premium?
345 Views
0 replies
0 likes
Hey Guys,I‘ve bought me the premium offer for 3 months 1€. But it doesn‘t work. If I go to my acc on spotify(App,Online), they are wrote, that my abbonement ist FREE and not Premium. But I bought it 5th.
Hey Guys, I‘ve bought me the premium offer for 3 months 1€. But it doesn‘t work. If I go to my acc on spotify(App,Online), they are wrote, that my abbonement ist FREE and not Premium. But I bought i...
286 Views
0 replies
0 likes
