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Premium Family

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Forum Posts

Family Account

I am starting to become pissed off with Spotify, I've had the premium account for a while now and I bought a family pack to end the feuding in who gets the music when. So I bought the account and sent the invitation and nobody can get it, while my pa...

Newbie

I am starting to become pissed off with Spotify, I've had the premium account for a while now and I bought a family pack to end the feuding in who gets the music when. So I bought the account and s...

Rockinbamadaddy

Newbie

468 Views

1 replies

0 likes

logging in
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Plano familiar ERRO

Nao consigo adicionar minha namorada no plano familiar, da um erro escrito "E preciso que o formato corresponda ao exigido", e eu nao consigo de maneira alguma resolver isso, mesmo com outros navegadores ou pelo celular sempre o mesmo erro, gostaria ...

Newbie

Nao consigo adicionar minha namorada no plano familiar, da um erro escrito "E preciso que o formato corresponda ao exigido", e eu nao consigo de maneira alguma resolver isso, mesmo com outros na...

273 Views

0 replies

0 likes

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I am Paying for family premium but cannot get my wife and kid to join!

Hello, I am paying for family premium but cannot get my wife to and child to join. I have sent many invites and followed the email instructions but does not work. I have invested a lot of time trying to figure this out...no phone number...no chat.......

Casual Listener

Hello,    I am paying for family premium but cannot get my wife to and child to join.  I have sent many invites and followed the email instructions but does not work.  I have i...

Kristianvb

Newbie

674 Views

4 replies

3 likes

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Me han eliminado de mi cuenta familiar Premium

Mi mujer tiene Spotify Premium y se ha unido al plan familiar, me ha invitado y yo he aceptado, pero después de unmesde conseguir añadirme al plan familiar, me han excluido por decir que no pueden verificar que compartimos domicilio, siendo que si lo...

Newbie

  Mi mujer tiene Spotify Premium y se ha unido al plan familiar, me ha invitado y yo he aceptado, pero después de unmesde conseguir añadirme al plan familiar, me han excluido por decir que no p...

Ignacioelsuri

Casual Listener

884 Views

1 replies

0 likes

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comment ajouter un membre avec l' abonnement SPOTIFY FAMILLE.

Bonjour à tous Je viens d'effectuer les étapes jusqu'à arriver ici "Cliquez sur ENVOYER UN LIEN D'INVITATION ou saisissez l'adresse e-mail associée au compte Spotify de la personne que vous souhaitez inviter, puis cliquez sur ENVOYER L'INVITATION". M...

Newbie

Bonjour à tous   Je viens d'effectuer les étapes jusqu'à arriver ici   "Cliquez sur ENVOYER UN LIEN D'INVITATION ou saisissez l'adresse e-mail associée au compte Spotify de la personne ...

julek74

Newbie

32843 Views

5 replies

1 likes

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Payment outside of Spotify country

I live in Germany, but have all of my banking based in. the Netherlands, where I used to live. As I don't want to complicate my life, I pay everything (including online, etc) through my account in the NL. I want to also pay my Spotify family account ...

Newbie

...he NL. I want to also pay my Spotify family account with my Dutch account.     Sportify won't take my Dutch account details, so we are at an impasse. Does anyone have any suggestions? Is t...

228 Views

0 replies

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Cannot add family members in Spotify Premium

Hi,I have created Spotify Premium account already few months ago, but still cannot add any family members. When choosing from my account add family members, then the next page is blank, no place to add family member.Unfortunatel did not find any solu...

Casual Listener

Hi, I have created Spotify Premium account already few months ago, but still cannot add any family members. When choosing from my account add family members, then the next page is blank, no place t...

marilistamm

Casual Listener

592 Views

7 replies

0 likes

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Not receiving family invite. S

Hello. My father just bought the family subscription, my sister and my mother got the invite as intended, however i never received an invite, i checked the email over and over again. What can i do ?

Casual Listener

Hello. My father just bought the family subscription, my sister and my mother got the invite as intended, however i never received an invite, i checked the email over and over again. What can i...

user-removed

Not applicable

378 Views

3 replies

0 likes

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Yearly premium subscription converting to family plan

I recently purchased the yearly plan in December for 99 dollars and want to swap to a family plan to have my fiance join my plan. Will I be credited for that purchase or am I stuck in this plan for one year? The plan doesn't start till January. Thank...

Newbie

I recently purchased the yearly plan in December for 99 dollars and want to swap to a family plan to have my fiance join my plan.   Will I be credited for that purchase or am I stuck in this p...

291 Views

0 replies

0 likes

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wrong name in the family plan

i am the owner of the family plan and i want to add my niece into it. the problem is that before i have my uncle on my account and now that i want to add my new family member. it appears that she will be joining into my uncles family plan (which he d...

Newbie

i am the owner of the family plan and i want to add my niece into it. the problem is that before i have my uncle on my account and now that i want to add my new family member. it appears that she w...

242 Views

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Scandalous paying for a service who doesn't work !

Impossible to add my brother to the spotify family premium ! The page is still all white ! The problem is the same since more than 1 month...We pay for something who doesn't work... It's just scandalous !

Newbie

Impossible to add my brother to the spotify family premium !  The page is still all white !  The problem is the same since more than 1 month... We pay for something who doesn't work...&n...

Bittencourt

Spotify Star

503 Views

5 replies

1 likes

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spotify premium

i tried to get the $0.99 for 3 months but once i clicked on it, it said that i was no longer eligible. but i still have 7 days until it expires

Newbie

i tried to get the $0.99 for 3 months but once i clicked on it, it said that i was no longer eligible. but i still have 7 days until it expires

itu_

Community Legend

266 Views

1 replies

0 likes

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3 - Tuh! Bir sorun oldu, lutfen yeniden dene hatasi

Selamlar,Spotify premium kullanirken kardesimle beraber kullanmak icin ailen icin aldik, fakat adres yanlis diyerek gruptan atti. Tekrar denedigimiz zaman tuh bir hata olustu diyor. Bu yuzden daha once farkli bir hesap daha acmistik. Lutfen yardimci ...

Newbie

Selamlar, Spotify premium kullanirken kardesimle beraber kullanmak icin ailen icin aldik, fakat adres yanlis diyerek gruptan atti. Tekrar denedigimiz zaman tuh bir hata olustu diyor. Bu yuzden daha ...

2218 Views

0 replies

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spotify family

bonjourj'ai un compte spotify family et j'ai invite mon fils a l utiliser.mais il n'arrive pas a s inscrire avec son adresse gmail (pas avec facebook) car le processus ne se termine jamais apres le recaptcha. du coup il est impossible d accepter l'in...

Newbie

bonjour j'ai un compte spotify family et j'ai invite mon fils a l utiliser. mais il n'arrive pas a s inscrire avec son adresse gmail (pas avec facebook) car le processus ne se termine jamais a...

349 Views

0 replies

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Family account

My daughter has a Spotify account now..I want to upgrade her account to a family account..just wondering how I go about that so I don’t have to pay for both?

Newbie

My daughter has a Spotify account now..I want to upgrade her account to a family account..just wondering how I go about that so I don’t have to pay for both?

274 Views

0 replies

0 likes

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Cant add member to family

I cant't add my son to my family account.(or rather I can add him, but he can't join, Error message 600).This seems to be a recurring problem, but I could not find any other way to get support.

Newbie

I cant't add my son to my family account. (or rather I can add him, but he can't join, Error message 600). This seems to be a recurring problem, but I could not find any other way to get support....

244 Views

0 replies

0 likes

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Spotify Mini Player Concept

Hi, I've just created a family, Invited 5 people, they have clicked in the email and when they fill the adress detail, there is an error message even though they have filled the same information I've filled when creating the family.Please help it's s...

Newbie

Hi,  I've just created a family,  Invited 5 people, they have clicked in the email and when they fill the adress detail, there is an error message even though they have filled the same i...

219 Views

0 replies

0 likes

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Unable add familymembers on premium

What's wrong in my account, because I'm unable to add my son in my premium package. There are only me and my wife at the moment and I have space for one on account. When I click the button on lefthand side for adding new familymember (or making invit...

Newbie

...efthand side for adding new familymember (or making invitation) only blank window appears. So there is no text at all in the opening page. I have tried many times...! Getting really angry...aarghhh

ChrisduG

Newbie

260 Views

1 replies

0 likes

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wait time for verification

How much I need to wait until the verification? I sent all the documents that u need. But I still without an answer.

Newbie

How much I need to wait until the verification? I sent all the documents that u need. But I still without an answer. 😕

240 Views

0 replies

0 likes

Student
  • 240 Views
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