Problem joining Spotify family

[Drcko018]

Dear Sir or Madam,

recently I tried to join the Spotify family and encountred a problem. Namely, the system keeps showing me the mistake (see the attachement). 

Could you please advise me on what I should do or try to help me solve this problem. 

I thank you very much in advance. 

Sincerely, 

Ivan

Plan

Free/Premium

Country

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

[Bittencourt]

Hi @Drcko018, thanks for writing!

Did you click on the "Read our FAQ" link? If you had but it didn't help, I suggest that you try again, this time using different browsers in your computer. Don't forget to clear cache/cookies before the process.

Hope this helps!

[Bittencourt]

Hi @Drcko018, thanks for writing!

Did you click on the "Read our FAQ" link? If you had but it didn't help, I suggest that you try again, this time using different browsers in your computer. Don't forget to clear cache/cookies before the process.

Hope this helps!

[Drcko018]

• Thank you for your answer. 

• ---

  Yes, I did try it and unfortunately nothing helped. Non only did I try using a differnt browser but also a different device and still got the same answer. 

  Do you have any further suggestion of what I could try? 

  @Bittencourt wrote:
  

  Hi @Drcko018, thanks for writing!

  Did you click on the "Read our FAQ" link? If you had but it didn't help, I suggest that you try again, this time using different browsers in your computer. Don't forget to clear cache/cookies before the process.

  Hope this helps!

  ---

[Bittencourt]

I see, @Drcko018.

The thing is that sometimes the information once given to Spotify (regarding the users’ addresses) don’t match the ones they have. The data might be incorrect, incomplete or outdated, hence the removal of some users. In this case I suggest you get in touch with the Spotify Cares staff - They'll be happy to help you further with this.

There are a few ways to contact them.

Another great way is to reach Spotify via Facebook support. Shoot them a message here: Spotify Cares.

When you message them, inform all the e-mail addresses on the plan.

Hope this is more helpful!