Rogers Spotify Premium issues

[MikeF007]

Help.

Our Premium service with Rogers expired.  We have 3 lines.  When it expired, we continued to have Spotfiy for free, but with the ads.  We wanted to continue with Premium service.   We were told by Rogers that this can be done.  On the site, when registering for the premium service for $9.99 / line, the option was to use the 'family' plan from Spotify,and have all three lines for $19.99 / month.   

When we were to finalize and activate, the Roger's site stated "19.99/line" for premium.  This is wronge, and blame Spotify.  

They recommended that all we needed to do was iniitate the one line, and through Spotify the other two lines would be added at no cost.  This did not happen.

What now?  Spotify has no phone contact service to help deal with these type of issues.....no good.

Should we be cancelling the Spotify with Rogers, and purchasing directly the family plan through Spotify?  Would  we lose our playlists on the existing users by doing this?

Very frustrrating, and not good business.

Mike

[Alfredo]

Hey @MikeF007, welcome to the community!

Thanks for reaching out to us, we understand the frustration.

Right now, Spotify doesn't manages third party subscriptions. If you purchased a family plan through Rogers, you'll need to get in touch with them to have them guide you on how to add all the accounts you need.

If you'd rather start the Family plan directly with us, you won't lose a single song or playlist. You can start it using the same Spotify accounts you've been using before. However, you'll first need to cancel the subscription through Rogers.

Let us know how it goes.