Spotify says I'm in a different country and I am unable to join family plan

[#1]

My family lives together in the US, but for some reason Spotify is saying that I'm in a different country and will not let me join the family plan. I was previously on the family plan, but got kicked out and am not able to rejoin.

[Maxim]

Hey there,

Welcome to the Community 🙂

I recommend checking if your account's country setting is set to the US. You can do this at https://www.spotify.com/account/profile/.

Let me know how it goes!

[FearlessNot]

My daughter is also having this problem. Our account has not changed. Her location has not changed. She lives with us. However, last week it locked her out. We could not figure out what the problem was. So we deleted her account and then sent her a new link to add her back into the account, premium. It is now saying that she is not in the country.
Admittedly, we are at the airport about 20 miles from home, Waiting to go on vacation. Is the issue that this can only be done while we are in our actual house? Thank you

[FearlessNot]

Sorry, to clarify, It states that her address is not in the country. It is the exact same address on our account, and the address is definitely a US address. And in settings, our country location is the US.

[Ivelina · Accepted solution]

Welcome to the thread @FearlessNot!

Firstly, I'd like to point out that traveling to a different country can cause issues with joining a Family Plan, but if you're still in the same country it should work. 

If your daughter is seeing the error message that she's not in the country, could you please ask her to also make sure that the country on her account is the US in case she hasn't checked this? She can do this via the link mentioned by @Maxim in this post.

If the country on her account is the US, but it's still not working there's something else worth mentioning. Due to updates made by a third party provider, addresses that were previously available can become unavailable. Unfortunately this isn’t something we’re able to change on our end. 

However, this can be easily resolved if the Family Plan owner updates the address. If they can't find their specific address anymore, they can enter the nearest address that can be located. For example, if they can't find their apartment number they can just select the building, or a close landmark. After that you can re-invite your daughter to see if it'll work.

Keep us posted on how this goes 🙂