family subscription can't add family members

[Pirex1]

Write the same address, but the app doesn't work

[Pirex1]

Hi All,

I completely understand how frustrating it is when you're unable to add family members to your subscription. However, unfortunately we aren't able to access or manage individual account-specific issues here in the public community forum.

Please talk to our teams directly using this link so they can assist you privately, as they're equipped with the necessary tools and account access to investigate this further.

I'm marking my response as the accepted solution to clearly indicate the correct next step for anyone else reading this thread or experiencing a similar problem, though I fully recognize it doesn't directly resolve the issue within the Community itself.

[Maxim]

Hey @Pirex1,

Thanks for reaching out.

Please share the exact error message that appears 🙂

[AEAEIIZ]

I have a same problem, im owner family plan.

but when i invited the new member, they cant access the family. Even if they put the same address at me. It shown as below.

[AEAEIIZ]

 

[Vianney1]

Tengo el mismo problema, soy administrador de la Cuenta familiar y no permite acceder a Premium 

saben que puedo hacer? 

[TheKerevas]

Same problem!

[SimmoMac]

I’m having the same problem, my wife is entering an identical addresss but it’s saying it doesn’t match. 

[JAMESspot]

I have the same problem. I contacted support, and this is what they said: 

"Thank you for your time. We have reviewed our system and can confirm that you will not be able to invite a new member to your Family Plan.

The account is unable to do so due to an automatic protection we cannot override. At the moment, we do not have more details about this.

But don't worry, we recommend looking for another Premium plan that suits your needs."

They don't know how to solve the problem. I think I'll cancel my subscription.

[Vasil]

Hey folks!

Has the plan manager entered their street/building number in their address? If so, ask them to update it on their account page by removing those from the address and sending you a new invite to see if that does the trick.

Note: It's best to not use any VPN services when trying to verify your address. Make sure your country settings match.

If the error persists, something else you can try is entering the address as a Google Plus code instead. More info on how it works here.
The plan manager will have to update their address with the code first, followed by all the plan members when receiving the Family invite/ new verification.

Hope this helps! Keep us posted on how things go 🙌🏼

[Jones141]

J'ai le même problème et je suis dans un pays où google plus ne donne pas 

[AEAEIIZ]

“I’m the plan manager. I updated the address using a Google Plus Code, but the problem is still the same. They can’t use the Family Plan.”

[AEAEIIZ]

 

[YinCheng0106]

I have also encountered this situation and asked the customer service. He said that the account to be added cannot be added to the current family plan due to the automatic protection method, and they cannot cancel the automatic protection. It can only be added to the family plan of other people in the family, or the personal plan

[JAMESspot]

Hi friend, spotify doesn't work with google plus codes

[JAMESspot]

I can't add family members to my Spotify Premium family account. All I get is, "The account can't do this because of an automatic protection that we can't override."

I enter the address correctly, but the family member gets an error message.😓

[Maxim]

Hey @JAMESspot,

Thanks for reaching out.

Can you please share a screenshot of this error message? 🙂

[Jones141]

D'accord s'il vous plaît vous pouvez résoudre se problème faite alors une mise à jour de votre système car le problème persiste 

[MARTIJNSCHAEPMAN]

Ik krijg mijn familie leden ook niet aangemeld.  Ik was op vakantie in Japan toen ik mijn abonnement aangepast heb maar nu blijven mijn familieleden de melding krijgen dat ze niet op hetzelfde adres winnen terwijl dat wel zo is

[Vasil]

Hey folks,

Thanks for posting in the thread 🙂

In order for a Family invite to work, please keep in mind the following points:

• All Family plan members (incl. the manager) must live at the same address
• All their country settings must match
• Plan members can only switch plans once every 12 months
• The plan manager's payment method needs to have been issued in the same country 
• Avoid the use of VPN services

If you've followed the above and the issue persists, you can message us directly through here so we can have a closer look. 

@JAMESspot, we removed your address code as this is a public space, but - by looking at it we could tell that it seemed to be from a non-Spanish speaking country. My guess would be that this code is not the correct one, so we'd advise giving the process one more try.

Hope this helps! We're here for you if any further questions arise.

[Debmarthinson]

I’m also having this issue with my family account. We changed address, and I accidentally removed my husband, now I’m trying to add him back and we are getting the message that the Spotify doesn’t recognize the address to find another plan. 
Help please!