Subscription changed from premium to free randomly

[mirabeldiamond]

I am on the family premium plan and nothing has changed with our payment or account, but today my account stopped being premium?? It randomly switched to the free version...what is happening?

[jsannn]

Hello @mirabeldiamond, there are few things you can try:

• Check your subscription page. Your status should be Premium. 

• If you're on Premium, try signing out and back into the app. 

• If it says Free, check the receipt Spotify send to your email inbox. Make sure you're signing in with the username on that receipt. If the username on your receipt is a 10 digit number, please sign in with your Facebook login details.

If you've tried all the steps above, please click here. It will then take you through a survey to point you in the right direction