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Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 133851 Views
  • 32 replies
  • 8 likes
  • 133851 Views
  • 32 replies
  • 8 likes

Doble pago

Hola, yo queria pagar el plan familiar pero se pago el normal... fue hace un rato hoy mismo, no podrian sin tener que volver a pagar cambiarlo a familar? tambien me gustaria informacion sobre el plan para estudiante, que se necesita para contratarlo?

  • Visitor
  • Hola, yo queria pagar el plan familiar pero se pago el normal... fue hace un rato hoy mismo, no podrian sin tener que volver a pagar cambiarlo a familar? tambien me gustaria informacion sobre el plan...
  • 100 Views
  • 0 replies
  • 0 likes
  • 100 Views
  • 0 replies
  • 0 likes

Superuser Contribution SAÍ DA CONTA PRIVADA

Olá.Recentemente eu fui excluída do grupo familiar que eu estava com meu namorado, desloguei a minha conta sem querer, e quando loguei novamente eu estava como conta free. Meu namorado já me mandou o convite várias vezes para retornar e diz que não é...

  • Newbie
  • Olá. Recentemente eu fui excluída do grupo familiar que eu estava com meu namorado, desloguei a minha conta sem querer, e quando loguei novamente eu estava como conta free. Meu namorado já me mandou...
  • Aichel
  • Roadie
  • 176 Views
  • 1 replies
  • 0 likes
  • 176 Views
  • 1 replies
  • 0 likes

Superuser Contribution No funciona el codigo para agregar a un familiar

Envié una invitación a un familiar y cuando accede al enlace de invitación la pagina se queda cargando u no responde. También intentamos ingresar el código de invitación en la opción canjear desde la cuenta y la pagina indica que el código no es váli...

  • Newbie
  • Envié una invitación a un familiar y cuando accede al enlace de invitación la pagina se queda cargando u no responde.   También intentamos ingresar el código de invitación en la opción canjear...
  • Aichel
  • Roadie
  • 486 Views
  • 1 replies
  • 0 likes
  • 486 Views
  • 1 replies
  • 0 likes

Superuser Contribution Não estou entendendo

Boa noite! Há 2 meses meu filho fez a solicitação do Spotify por meio de meu email é com débito no meu cartão de crédito. Quando verifiquei o ocorrido solicitei de imediato, no mesmo dia, o cancelamento do pedido do serviço. Ocorre que pelo segundo m...

  • Newbie
  • Boa noite!  Há 2 meses meu filho fez a solicitação do Spotify por meio de meu email é com débito no meu cartão de crédito.  Quando verifiquei o ocorrido solicitei de imediato,  no mesm...
  • Aichel
  • Roadie
  • 218 Views
  • 1 replies
  • 0 likes
  • 218 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can multiple devices can play their own music at once in family premium account

I would like to take a family account for my family and we are 4 in number. I want to know exactly how many devices can play their own music at once in this plan?

  • Newbie
  • I would like to take a family account for my family and we are 4 in number. I want to know exactly how many devices can play their own music at once in this plan?
  • Aichel
  • Roadie
  • 232 Views
  • 1 replies
  • 0 likes
  • 232 Views
  • 1 replies
  • 0 likes

Superuser Contribution ¿Porqué se eliminan a mis familiares de mi plan Premium?

Hola muy buenos días, el pasado mes de Agosto contraté mi plan familiar para agregar a 5 de mis familiares y en el mes de Agosto los pude agregar sin problemas y todos pudimos disfrutar de Spotify Premium. En este mes de Septiembre nos enviaron corre...

  • Newbie
  •    Hola muy buenos días, el pasado mes de Agosto contraté mi plan familiar para agregar a 5 de mis familiares y en el mes de Agosto los pude agregar sin problemas y todos pudimos disfrutar ...
  • Aichel
  • Roadie
  • 1867 Views
  • 1 replies
  • 2 likes
  • 1867 Views
  • 1 replies
  • 2 likes

Solved!! Spotify ha eliminado a todos los miembros de mi familia

Spotify me envio un correo diciendo que en 7 dias los miembros de mi familia debian corregir su codigo postal, como no lo hicieron los ha eliminado y ahora no me deja añadirlos. Acabo de pagar el Familiar y no puedo usarlo! Los he vuelto a invitar pe...

  • Casual Listener
  • Spotify me envio un correo diciendo que en 7 dias los miembros de mi familia debian corregir su codigo postal, como no lo hicieron los ha eliminado y ahora no me deja añadirlos. Acabo de pagar el Fam...
  • kawarta
  • Newbie
  • 450 Views
  • 4 replies
  • 0 likes
  • 450 Views
  • 4 replies
  • 0 likes

Superuser Contribution Premium almama rağmen çevrimdışıyken müzik dinleyemiyorum

Selam arkadaşlar. Öğrenci için premium edindim ama hala internet kapalıyken müzik dinleyemiyorum internete bağlanmamı istiyor. Özelliklerden biri de çevrimdışıyken dinle değil miydi? Neden böyle oldu?

  • Casual Listener
  • Selam arkadaşlar. Öğrenci için premium edindim ama hala internet kapalıyken müzik dinleyemiyorum internete bağlanmamı istiyor. Özelliklerden biri de çevrimdışıyken dinle değil miydi? Neden böyle oldu?
  • Aichel
  • Roadie
  • 682 Views
  • 1 replies
  • 0 likes
  • 682 Views
  • 1 replies
  • 0 likes

Superuser Contribution Family member link doesn't load

My family member can't upgrade her account because the email link doesn't work.The code doesn't work either.

  • Newbie
  • My family member can't upgrade her account because the email link doesn't work. The code doesn't work either.
  • Aichel
  • Roadie
  • 189 Views
  • 1 replies
  • 0 likes
  • 189 Views
  • 1 replies
  • 0 likes

Superuser Contribution I can't accept the invitation to Family account

My dad got a premium family account and sent me an invite. When I go to redeem it is says it is invalid. I have got it re sent multiple times on different networks and nothing has worked. I'm able to log into to his account so I can listen to music b...

  • Casual Listener
  • My dad got a premium family account and sent me an invite. When I go to redeem it is says it is invalid. I have got it re sent multiple times on different networks and nothing has worked. I'm able t...
  • Aimee_T
  • Roadie
  • 224 Views
  • 1 replies
  • 0 likes
  • 224 Views
  • 1 replies
  • 0 likes

Superuser Contribution can't add a family membrr

I do have family premium but whenever I try to add ny husband's acct it keeps on going to overview acct page. Need elp ASAP.

  • Casual Listener
  • I do have family premium but whenever I try to add ny husband's acct it keeps on going to overview acct page. Need elp ASAP.
  • Aichel
  • Roadie
  • 178 Views
  • 1 replies
  • 0 likes
  • 178 Views
  • 1 replies
  • 0 likes

Superuser Contribution Adicionar membros com link

Tentei convidar uma pessoa via e-mail, porém ela nao recebeu nenhum e-mail.Ele ja fazia parte da minha conta familiar, porem ao reiniciar as configurações de seu celular perdeu sua senha. Eu o removi e iria enviar novamente o convite.Na primeira vez ...

  • Newbie
  • Tentei convidar uma pessoa via e-mail, porém ela nao recebeu nenhum e-mail. Ele ja fazia parte da minha conta familiar, porem ao reiniciar as configurações de seu celular perdeu sua senha. Eu o remo...
  • Bittencourt
  • Spotify Star
  • 1081 Views
  • 2 replies
  • 1 likes
  • 1081 Views
  • 2 replies
  • 1 likes

Superuser Contribution öğrenci indirimi sorunu

spotifyın öğrenciler için premiumunu satın almak istedim dosya seç kısmına geldiğinde telefondan yapamadığım için bilgisayardan yapmak istedim ama ödemeyi almıştı ve geri kaldığım yerden devam edemiyorum ne yapmalıyım

  • Newbie
  • spotifyın öğrenciler için premiumunu satın almak istedim  dosya seç kısmına geldiğinde telefondan yapamadığım  için bilgisayardan yapmak istedim ama ödemeyi almıştı ve geri kaldığım yerden ...
  • Aichel
  • Roadie
  • 225 Views
  • 1 replies
  • 0 likes
  • 225 Views
  • 1 replies
  • 0 likes

Superuser Contribution Ücret

Merhabalar, Uzun süredir spotify kullanmaktayım. Uzatmak istedim fakat öğrenci olarak gönderdiğim başvuruda param alındı üyelik yapılmadı. İyi çalışmalar.

  • Newbie
  • Merhabalar,  Uzun süredir spotify kullanmaktayım. Uzatmak istedim fakat öğrenci olarak gönderdiğim başvuruda param alındı üyelik yapılmadı.  İyi çalışmalar.
  • Aichel
  • Roadie
  • 130 Views
  • 1 replies
  • 0 likes
  • 130 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't enter my payment details

I got the notification that I needed to update my preffered method of payment or I will lose Premium.I tried to add my credit cart number and all that stuff, but it didn't work. Now I'm back to the free version and my profil acts like I never had pre...

  • Newbie
  • I got the notification that I needed to update my preffered method of payment or I will lose Premium. I tried to add my credit cart number and all that stuff, but it didn't work. Now I'm back to the...
  • Aimee_T
  • Roadie
  • 164 Views
  • 1 replies
  • 0 likes
  • 164 Views
  • 1 replies
  • 0 likes

Can't Share Premium

I have a premium account and have sent invites to my family members. We cannot listen to different play lists at the same time, only one person can listen. Any ideas on how to fix this, otherwise I will cancel Premium as not worth it

  • Casual Listener
  • I have a premium account and have sent invites to my family members.  We cannot listen to different play lists at the same time, only one person can listen.  Any ideas on how to fix this, o...
  • Molson
  • Casual Listener
  • 174 Views
  • 1 replies
  • 0 likes
  • 174 Views
  • 1 replies
  • 0 likes

Problemas com plano familiar

Ontem meu pai fez a reativação do nosso plano familiar, ele conseguiu mandar o convite normalmente, porem quando eu clico em aceitar convite muda de pagina e nao carrega pra que eu possa dar continuidade no processo. Como procedo diante dessa situaça...

  • Newbie
  • Ontem meu pai fez a reativação do nosso plano familiar, ele conseguiu mandar o convite normalmente, porem quando eu clico em aceitar convite muda de pagina e nao carrega pra que eu possa dar continui...
  • Bittencourt
  • Spotify Star
  • 219 Views
  • 1 replies
  • 1 likes
  • 219 Views
  • 1 replies
  • 1 likes

We all live in the same house, but...

Hey, my account has been premium via family for more than a year now, but recently a problem is tormenting me and I just had to post about it here. I had to make several accounts (4) because of this problem. Here is the problem: My mother forgot what...

  • Newbie
  • Hey, my account has been premium via family for more than a year now, but recently a problem is tormenting me and I just had to post about it here. I had to make several accounts (4) because of t...
  • user-removed
  • Not applicable
  • 198 Views
  • 1 replies
  • 0 likes
  • 198 Views
  • 1 replies
  • 0 likes

Unable to Join Family Plan

Whenever I attempt to join my family plan, I get the error message "Unable to join this Family plan. Try again by clicking the ACCEPT INVITE button in your email. If that doesn't work, ask the plan owner to send another invite." Despite having clicke...

  • Casual Listener
  • Whenever I attempt to join my family plan, I get the error message "Unable to join this Family plan. Try again by clicking the ACCEPT INVITE button in your email. If that doesn't work, ask the plan o...
  • OlaForssberg
  • Newbie
  • 662 Views
  • 1 replies
  • 0 likes
  • 662 Views
  • 1 replies
  • 0 likes

No invitation email received by family member

I am trying to add my husband to our family account. It says an invitation was sent but he is not receiving anything. I tried removing and re-adding, we've logged in and out of all of our accounts, and he still is not receiving the invitation. Is the...

  • Newbie
  • I am trying to add my husband to our family account. It says an invitation was sent but he is not receiving anything. I tried removing and re-adding, we've logged in and out of all of our accounts, a...
  • DeLunatic
  • Newbie
  • 321 Views
  • 3 replies
  • 0 likes
  • 321 Views
  • 3 replies
  • 0 likes