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Get help verifying your Premium for Family.
The mail with request of spotify to verify the home adress was on spam and now a family member is blocked for 12 months. How can I reactivate the account?
Casual Listener
27581 Views
44 replies
4 likes
When I'm trying to join a family subscription plan through the link invite sent to me by the owner of the subscription, I get an error message "3 Something went wrong, try again later". I tried to solve the problem by deleting browser cookies and by ...
When I'm trying to join a family subscription plan through the link invite sent to me by the owner of the subscription, I get an error message "3 Something went wrong, try again later". I tried to s...
165 Views
0 replies
0 likes
I am on the family premium plan and nothing has changed with our payment or account, but today my account stopped being premium?? It randomly switched to the free version...what is happening?
I am on the family premium plan and nothing has changed with our payment or account, but today my account stopped being premium?? It randomly switched to the free version...what is happening?
Community Legend
284 Views
1 replies
0 likes
I'm trying to invite my to sons and my wife to my family plan (I hope they are my family and spotify recognize it). I've created long time ago an account family and canceled after spotify automatically removed all invited persons (including my kids w...
I'm trying to invite my to sons and my wife to my family plan (I hope they are my family and spotify recognize it). I've created long time ago an account family and canceled after spotify a...
365 Views
0 replies
0 likes
Boa tarde equipe spotifyNão consigo entrar no Plano Família na qual fui convidada. Preenchi os campos necessários mas aparece 3 - Ops algo deu errado. Tente novamente. Me ajudem. Como faço para acessar??
Boa tarde equipe spotify Não consigo entrar no Plano Família na qual fui convidada. Preenchi os campos necessários mas aparece 3 - Ops algo deu errado. Tente novamente. Me ajudem. Como...
Newbie
234 Views
1 replies
0 likes
Bonjour! J'aimerais changer mon compte premium spotify contre un compte étudiant mais je ne sais pas où faire l'échange' Merci pour votre aide!
Bonjour! J'aimerais changer mon compte premium spotify contre un compte étudiant mais je ne sais pas où faire l'échange' Merci pour votre aide!
Newbie
552 Views
1 replies
0 likes
Can't view/manage my premium family account. when i click on"Je gezinsaccounts beheren" i get a black screen.basically the2nd and 3rd account are not working.
Can't view/manage my premium family account. when i click on"Je gezinsaccounts beheren" i get a black screen. basically the2nd and 3rd account are not working.
Newbie
491 Views
4 replies
0 likes
Hello, I'm trying to enter the other accounts information to the confirmation list. But I got this error '600 - Oops something went wrong, please try again.' altought there isn't any mistake. how i can solve it?
Hello, I'm trying to enter the other accounts information to the confirmation list. But I got this error '600 - Oops something went wrong, please try again.' altought there isn't any mi...
157 Views
0 replies
0 likes
When I try to click on add or remove members from account I always come to a blank page. However I am being charged for the family, I just cant add anyone. It's been like this for a month now and I don't know how to fix it.
When I try to click on add or remove members from account I always come to a blank page. However I am being charged for the family, I just cant add anyone. It's been like this for a month now and I d...
Spotify Star
245 Views
1 replies
0 likes
I've sent an email to my husband to activate his invitation for my family subscription.He cannot activate the link No page displays requesting for Reedem code
I've sent an email to my husband to activate his invitation for my family subscription. He cannot activate the link No page displays requesting for Reedem code
156 Views
0 replies
0 likes
I tried to invite my kids to joing my premium account using premium and we cant listen to our own song selections. We have tried everything including facebook log in after accepting invites and nothing works correctly. Can i delete my premium account...
I tried to invite my kids to joing my premium account using premium and we cant listen to our own song selections. We have tried everything including facebook log in after accepting invites and ...
189 Views
0 replies
0 likes
Dear Stotify collegues, when we will stop to get emails from you to confirm that my family is living under the same roof ? This is disgusting and I will not tolerate anymore.Maybe someone could contact me on my email address.elacerda@hotmail.de If yo...
Dear Stotify collegues, when we will stop to get emails from you to confirm that my family is living under the same roof ? This is disgusting and I will not tolerate anymore. Maybe s...
Spotify Star
205 Views
1 replies
0 likes
Hello, Can you help me to add my wife in my familly account ? I invite here in my Spotify Familly but she didn't received any invitation email after a lot of trials. When she logs to her account, she is still with a free acount. What is the problem ?...
Hello, Can you help me to add my wife in my familly account ? I invite here in my Spotify Familly but she didn't received any invitation email after a lot of trials. When she logs to her accoun...
Casual Listener
306 Views
2 replies
0 likes
Ho fatto Spotify Premium Family ma sull’app risulta ancora Spotify Free. Cosa posso fare? Grazie
Ho fatto Spotify Premium Family ma sull’app risulta ancora Spotify Free. Cosa posso fare? Grazie
Not applicable
239 Views
1 replies
0 likes
Hello everyone,Since there's no helpdesk I can call, I'm going to give this community a try.My father has the Family Account and has recently added my brother and mother, without any problems, but for some reason I can't be added.He has to give up an...
Hello everyone, Since there's no helpdesk I can call, I'm going to give this community a try. My father has the Family Account and has recently added my brother and mother, without any problems, b...
Not applicable
254 Views
1 replies
0 likes
Buenos días, estoy intentado agregar a los miembro de mi familia a mi cuenta familiar y al momento de la verificación les piden nuestra direccion la cual la han digitado reiteras veces sin éxito. ¡Quisiera una solución por favor! Recién se ha renovad...
Buenos días, estoy intentado agregar a los miembro de mi familia a mi cuenta familiar y al momento de la verificación les piden nuestra direccion la cual la han digitado reiteras veces sin éxito. ¡Qu...
Not applicable
235 Views
1 replies
0 likes
Buen dia, Estoy tratando de dar de alta a mi hermana y a mi mama, las cuales ya estaban dadas de alta pero se les quito la modalidad premium y al quererlas dar de alta de nuevo. El sistema no me deja. Me dice pone esta leyenda "3- Vaya, algo ha salid...
Buen dia, Estoy tratando de dar de alta a mi hermana y a mi mama, las cuales ya estaban dadas de alta pero se les quito la modalidad premium y al quererlas dar de alta de nuevo. El sistema n...
Roadie
529 Views
1 replies
0 likes
Me cambie de dirección y no recuerdo mi direccion anterior. Tengo una cuenta familiar y no puedo agregar a mi familia porque no recuerdo mi direccion
Me cambie de dirección y no recuerdo mi direccion anterior. Tengo una cuenta familiar y no puedo agregar a mi familia porque no recuerdo mi direccion
Roadie
347 Views
1 replies
0 likes
When I confirm to join to the Familiar Plan after type the requested information and I confirm, the page shows me this message:"3 - Vaya, algo ha salido mal. Intenta de nuevo."
When I confirm to join to the Familiar Plan after type the requested information and I confirm, the page shows me this message: "3 - Vaya, algo ha salido mal. Intenta de nuevo."
Not applicable
294 Views
1 replies
0 likes
8.10.2017 tarihinde öğrenci premium uyeligi yaptırdım kesim yapilmayacak denildi ancak 8.10.2017 de üç kez 10.11.2017 tarihinde bir kez kesim yapildi hemde her kesim 7.04 tl geri yatırılmasını istiyrum
8.10.2017 tarihinde öğrenci premium uyeligi yaptırdım kesim yapilmayacak denildi ancak 8.10.2017 de üç kez 10.11.2017 tarihinde bir kez kesim yapildi hemde her kesim 7.04 tl geri yatırılm...
Roadie
302 Views
1 replies
0 likes
We live together in the same address since last year. So what should I do?
We live together in the same address since last year. So what should I do?
Roadie
220 Views
1 replies
0 likes
