Two accounts one email address

[Bron]

Plan

Free/Premium

Country

Device

(iPhone 6s)

Operating System

I got the family premium plan. When I logged in I couldn’t remember my laptops free version password so I logged in with my same email address and my phone number.

Now
If I sign in with my email address and password then I have all my previous playlists but I’m not on premium

Or

If I sign in with my email address and phone number then I have no Previous playlists But I have premium

My Question or Issue

I got the family premium plan. When I logged in I couldn’t remember my laptops free version password so I logged in with my same email address and my phone number.

Now
If I sign in with my email address and password then I have all my previous playlists but I’m not on premium

Or

If I sign in with my email address and phone number then I have no Previous playlists But I have premium

[Ver]

Hey there @Bron,

Thanks for reaching out to us and welcome to the Community 🙂

We'd suggest you start off by clicking here and resetting the password for the old account. Then you can go ahead and check this article on how to transfer your old playlists to the new account. That way you can enjoy your favorite jams and see the Premium features.

After that you can follow the steps mentioned in the article and close the old account to avoid any future confusion.

Hope this was helpful for you. If you have questions, you know where to find us.