Unable to Remove Family Member from Plan - No Remove option

[TQ24]

Plan

Premium

Country

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue I am the family plan manager. I am unable to remove a member. When I follow the steps to remove a member, all I see are: Allow Explicit Content and Invite a Member. There is no remove option available to me. What do I do?

[#2]

It does not allow me to remove or edit members on family plan

[ribezaz]

Hey, how are you! Welcome to the Spotify Community!

The plan manager can add or remove members on their Family page.

1. Go to your account page.
2. Under Subscription, choose Manage members.
3. Select the option to either invite or remove members. 

Keep me updated!

Cheers
ribezaz

[Mazuki16]

I've attempted to do this numerous times on different devices, the option to remove someone isn't available. I have a random phone # on my account and it's not mine. I need to have them removed

[ribezaz]

Hey! What appears to you, can you send me a print, please? It's easier to help you!

[Maxim]

Hey @TQ24,

Thanks for reaching out.

Can you please post a screenshot of how it looks on your end? 🙂 Just make sure to censor any private/sensitive info.

[krzywania]

Plan

Family

Country

Poland

Device

PC, Android

Operating System

Windows 11

My Question or Issue

I'm Family Plan owner, when i click on the member - tried few browsers - i don't have option to REMOVE member. It was there in the past

[Maxim]

Hey @krzywania,

Thanks for reaching out.

You should be able to remove them from the plan by following these steps:

1. Head to this page and click on the arrow next to the user you'd like to remove from your plan.
2. Then, click on the Invite button.
3. Then click on the Remove & Invite button.

Screenshots of the process can be found below:

Spoiler

Click on the arrow on the right
Click "Invite"
Select "Remove & Invite" to confirm

Let me know how it goes 🙂

[jeffmguerra]

No, it doesn't work. There's no removal button on this page.

[Yordan]

Hey @jeffmguerra,

Thanks for reaching out!

Could you make sure you're logging in to the correct account as the plan manager? It's also worth opening the Family page link on another device to see if everything looks good there.

If the issue persists, feel free to share a screenshot which shows how the page appears on your end. Just make sure to cover any private/sensitive info such as names, addresses, etc.

Keep us posted 👍

[jeffmguerra]

I am sure that I did what the support page told me to do.
By the time I post it, there is no way to exclude family members there.
It's a simple thing. There is no exclude/remove/delete button.

[Vasil]

Hey folks!

Thank you for all of the reports! This is now being looked into backstage 🙂 
We'll keep you posted!

[e_dk]

I have the same problem - remove is not an option

[adamhbarley]

Hi, I have the same problem in that there's no option to remove a family member, but different from the above posts, in that the option simply isn't listed. 

Tried Safari and Chrome. Same deal. All software up to date on a macbook pro. 

thanks 

Adam

[MetronsSM]

I have exactly the same problem. My daughter changed her email address and has not more access to the old account 😕

So I want to remove her account and invite her again with the new address.

[Novy]

Hey folks, 

Thanks for the reports.

Could anyone confirm if the issue is present when you try to remove any of the plan members or is it only with a specific member? 

Keep us posted.

[zzshonna]

It is with all family members

[Stooby2]

Same here, exactly as described above in the posted images.