Unable to add Family Member on Premium for Family

[Tinamdcruz]

Plan

Premium for Family

Country

Fire HD

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

Unable to add family member in Premium for Family. I have tried several times.

[Bittencourt]

Hi @Tinamdcruz, thanks for writing!

That's not cool. Do you get any error messages when you try to send the invitation?

Please use other browsers in you computer and let me know if it works.

[Tinamdcruz]

Hello Bittencourt,
Thanks for the reply, I have tried to do it from my phone and silk browser but to no avail. It says I cannot add the family member with the pop up on faqs help. For that member I'm actually using my other email but that rmail has never been used in spotify. Is this an issue?
Thanks!

[Bittencourt]

Hey @Tinamdcruz,

Sometimes the information once given to Spotify (regarding the users’ addresses) don’t match the ones they have. The data might be incorrect, incomplete or outdated, hence the removal of some users.

In this case I suggest you get in touch with the Spotify Cares staff - They'll be happy to help you further with this.

There are a few ways to contact them.

Another great way is to reach Spotify via Facebook support. Shoot them a message here: Spotify Cares.

When you message them, inform all the e-mail addresses on the plan.

Hope this is more helpful!