Thanks for reaching out on the Community, and sorry for the late response!
We'll be glad to help you out if you're still experiencing this issue.
We have some more info on this here, under 'Why was I removed from the Premium for Family plan?'.
All members of a Premium for Family plan must reside at the same physical address.
If we’re unable to verify the members of a Premium for Family plan, they are removed from the plan.
If this happens, you may restore your Premium features by upgrading to a standalone Premium subscription.
If this doesn't sound right, or you still need help just let us know.
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