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We have already paid for family premium but i cant join because i have had another family plan l ago

We have already paid for family premium but i cant join because i have had another family plan l ago

Plan

Free/Premium

Country

Turkey

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

 

My Question or Issue

We have already paid for family premium but i cant join because i have had another family plan l ago. Can you please fix this issue. Proof that ive paid is in the attachments.

IMG_20211214_001342.jpg
Reply
1 Reply

Hey @Kylo33 ,

 

Thanks for reaching out 🙂

As mentioned here, you can only switch Family plans once a year.


Hope this clears things up!

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