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Get help verifying your Premium for Family.
I can’t join our family subscription and when I try it tells me that I can’t change twice in 12th months even though I haven’t changed my subscription for over 18 months plus does anyone know how I can get help with this problem?
Newbie
82698 Views
66 replies
5 likes
My wife is a keen listener of e-books and I am not. I am the Plan Manager for our family account. There are 3 users me, my wife and my daughter. I cannot transfer access to e-Books to my wife (I asked on here already). I now want my wife to be our Pl...
Moderator
63442 Views
30 replies
8 likes
PlanPremium Family Device(iPad) Operating System(iOS latest) My Question or IssueHi, when i browse my app under my account, I can see audiobooks which are able to be played. However when I use my kids premium family login under their iPad, same audio...
Newbie
198744 Views
265 replies
33 likes
The mail with request of spotify to verify the home adress was on spam and now a family member is blocked for 12 months. How can I reactivate the account?
Casual Listener
30002 Views
44 replies
4 likes
Mi tarjeta no tenia fondos cuando llegó la fecha de cobro, ahora que ya tiene fondos, me dice que se produjo un error con el pago, eh intentado de todo y no consigo nada. Que hago?
Mi tarjeta no tenia fondos cuando llegó la fecha de cobro, ahora que ya tiene fondos, me dice que se produjo un error con el pago, eh intentado de todo y no consigo nada. Que hago?
Casual Listener
764 Views
4 replies
0 likes
Premium subscription for family does not work in Kyrgyzstan. Could you please make this type of subscription work in Kyrgyzstan too?
Premium subscription for family does not work in Kyrgyzstan. Could you please make this type of subscription work in Kyrgyzstan too?
Spotify Star
585 Views
1 replies
1 likes
My family and I live in two different countries, I am wondering if we can use the same Premium family plan even if we live in different places?
My family and I live in two different countries, I am wondering if we can use the same Premium family plan even if we live in different places?
Spotify Star
396 Views
1 replies
0 likes
Hello,My Spotify account across all my devices (android, iPhone, PC) is no longer able to connect to the internet using a private WiFi network. It has been working previously across all the devices until last week.When I try to connect online I get t...
Hello, My Spotify account across all my devices (android, iPhone, PC) is no longer able to connect to the internet using a private WiFi network. It has been working previously across all the devices...
Moderator
370 Views
1 replies
0 likes
Won’t accept my password
Won’t accept my password
Spotify Star
230 Views
1 replies
0 likes
We are currently 4. I want to invite my brother but I am not allowed to. I followed the guide which talks about an invite link on the account management page under "Premium Family" section. But I don't have it
We are currently 4. I want to invite my brother but I am not allowed to. I followed the guide which talks about an invite link on the account management page under "Premium Family" section. But I d...
Moderator
374 Views
2 replies
0 likes
i cant find my family mix when i searched or in made for you
i cant find my family mix when i searched or in made for you
Moderator
357 Views
1 replies
0 likes
No puedo vincula a mi familia a mi cuenta me dice que la direccion es incorrecta y es la misma que registre, ya estoy desesperado si no funciona hoy cancelar mii compra URGENTEMENTE
No puedo vincula a mi familia a mi cuenta me dice que la direccion es incorrecta y es la misma que registre, ya estoy desesperado si no funciona hoy cancelar mii compra URGENTEMENTE
Moderator
283 Views
1 replies
0 likes
I have had a premium family plan for a while and because of a fraud issue my bank issued me a new card to my account. When I go into Spotify to change my card I click on the green update button but it’s like it’s totally starting over a new account. ...
I have had a premium family plan for a while and because of a fraud issue my bank issued me a new card to my account. When I go into Spotify to change my card I click on the green update button but i...
Spotify Star
383 Views
1 replies
0 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI have an expired premium account that I have used for a decade. I would like to switch to my...
...ave an expired premium account that I have used for a decade. I would like to switch to my family's plan without losing my music. How do I join? Also, I meet all qualifications and live with my family. I...
Spotify Star
330 Views
1 replies
0 likes
I lost my subscription to the family plan due to a payment problem, do you know how I can renew the same plan with the same people?
I lost my subscription to the family plan due to a payment problem, do you know how I can renew the same plan with the same people?
Newbie
1043 Views
4 replies
1 likes
When I wasn't paying Premium everything worked perfectly, now when I'm paying, it's not working. Spotify deleted my Liked songs, and few more playlist's that I saved. Also, my biggest problem is that I can't play 90% of the songs that I want to play....
...hat I can't play 90% of the songs that I want to play. What should I do? Everyone else on my family subscription does not have a problem.
Moderator
420 Views
1 replies
0 likes
may be there is no this function in Belarus Spotify?
may be there is no this function in Belarus Spotify?
Moderator
11912 Views
1 replies
0 likes
When getting PIN, it's always something went wrong
When getting PIN, it's always something went wrong
Moderator
365 Views
1 replies
0 likes
My son uses Spotify on our family plan. Since the kids Spotify is aimed at toddlers and doesn't allow him to play any of the songs he likes, he uses a normal account with explicit songs disabled. However, he's getting constantly bombarded with podcas...
My son uses Spotify on our family plan. Since the kids Spotify is aimed at toddlers and doesn't allow him to play any of the songs he likes, he uses a normal account with explicit songs disabled. H...
Visitor
4701 Views
14 replies
3 likes
I received an email stating someone added themselves to my family plan. I did not add them or send a link for them to add themselves. How did they add themselves?
I received an email stating someone added themselves to my family plan. I did not add them or send a link for them to add themselves. How did they add themselves?
Spotify Star
1362 Views
1 replies
0 likes
Hello,my son from Luxembourg has been paid to this brother a premium duo for him and me living on belgium on the same house...but i can't join the duo account living on the same house then me... application said, i don't live on the same contry to hi...
Hello, my son from Luxembourg has been paid to this brother a premium duo for him and me living on belgium on the same house... but i can't join the duo account living on the same house then me.....
Spotify Star
288 Views
1 replies
0 likes
I can't find the family mix on my spotify. I'm the plan manager but even on the manage family plan page there is no indication that it should exist, all it shows is 'add member'
I can't find the family mix on my spotify. I'm the plan manager but even on the manage family plan page there is no indication that it should exist, all it shows is 'add member'
Moderator
255 Views
1 replies
0 likes
I have a premium account and want to share it with my wife, child. How can we all listen independently of each other ? Is there a family account ?
I have a premium account and want to share it with my wife, child. How can we all listen independently of each other ? Is there a family account ?
Spotify Star
297 Views
1 replies
0 likes
I've been using family plan for a month and i've never seen my family mix. How can i see the mix?
I've been using family plan for a month and i've never seen my family mix. How can i see the mix?
Moderator
383 Views
1 replies
0 likes
