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Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 131494 Views
  • 32 replies
  • 8 likes
  • 131494 Views
  • 32 replies
  • 8 likes

Solved!! Why can't I (personally) have more than 1 account on my family plan

Hi I upgraded to the family plan to include those people I live with. However, I was also hoping to have 2 accounts myself within this family plan. One that will have my general music on and one that will have music I use more in work on. I tried sen...

  • Visitor
  • Hi    I upgraded to the family plan to include those people I live with. However, I was also hoping to have 2 accounts myself within this family plan. One that will have my general m...
  • Maxim
  • Spotify Star
  • 611 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 611 Views
  • 1 replies
  • 0 likes

divorced family premium

PlanPremium (I want to upgrade to family premium)CountryUnited States My Question or IssueHi, my parents are divorced and live at two different addresses, they also both have equal custody of my sister and I. Which means i’m living at both of their h...

  • Visitor
  • Plan Premium (I want to upgrade to family premium) Country United States   My Question or Issue Hi, my parents are divorced and live at two different addresses, they also both have equal c...
  • OneByBoo
  • Roadie
  • 610 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 610 Views
  • 1 replies
  • 0 likes

Superuser Contribution Family Premium Country Settings

PlanPremium Family CountryIrelandDeviceAndroid/ PC/ AllOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issuetrying to keep this short- have contacted spotify cares a number of times and have effectively got nowherein short- ( n...

  • Visitor
  • Plan Premium Family  Country Ireland Device Android/ PC/ All Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue trying to keep this short- have c...
  • Peter
  • Spotify Legend
  • 676 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 676 Views
  • 1 replies
  • 0 likes

Superuser Contribution Family Premium - Single Account - Home Kit

My QuestionI currently have a premium account and am considering upgrading to family premium. The goal is to have my kids listen to music on their google/alexa devices in their own rooms.My question is, do I need unique accounts for each instance, or...

  • Music Fan
  • My Question I currently have a premium account and am considering  upgrading to family premium. The goal is to have my kids listen to music on their google/alexa devices in their own rooms....
  • Seeeda024
  • Casual Listener
  • 919 Views
  • 5 replies
  • 1 likes
  • Premium for Family
  • 919 Views
  • 5 replies
  • 1 likes

Superuser Contribution Premium Family 3-months trial

PlanFree/PremiumCountryNetherlands Device(OnePlus)Operating System(Android) My Question or IssueI had paid for the free trial for the Premium Family.But it is not working:1) my account is still under Free Account, not Premium Family.2) when I tried t...

  • Newbie
  • Plan Free/Premium Country Netherlands   Device (OnePlus) Operating System (Android)   My Question or Issue I had paid for the free trial for the Premium Family. But it is n...
  • Petya
  • Community Legend
  • 1348 Views
  • 2 replies
  • 0 likes
  • Premium for Family
  • 1348 Views
  • 2 replies
  • 0 likes

Superuser Contribution Is there a geographic limitation for the family subscription?

I have a premium subscription that I'd like to upgrade to a Premium for Family. PlanPremiumCountryRomaniaDeviceiPhone7, iPhone5s,LGTVOperating SystemiOS 12, WebOS, Windows 10. My Question or IssueI want to setup a familly plan. I'm missing the option...

  • Casual Listener
  • I have a premium subscription that I'd like to upgrade to a Premium for Family.  Plan Premium Country Romania Device iPhone7, iPhone5s,LGTV Operating System iOS 12, WebOS, Windows 10....
  • Petya
  • Community Legend
  • 750 Views
  • 3 replies
  • 0 likes
  • Premium family
  • 750 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Premium Family without 3-months trial

I used already the 3-months trial for free the beginning of the year and then cancelled.Now want to get the Premium for Family. It shows as the only option the Premium Family with the 3 months for free, then tells me I used it up already but can get ...

  • Casual Listener
  • I used already the 3-months trial for free the beginning of the year and then cancelled. Now want to get the Premium for Family. It shows as the only option the Premium Family with the 3 months f...
  • Petya
  • Community Legend
  • 3497 Views
  • 5 replies
  • 2 likes
  • Premium for Family
  • 3497 Views
  • 5 replies
  • 2 likes

Solved!!Superuser Contribution Account not connected to premium family

PlanPremiumCountryNLDeviceAll: macbook, iphone, windowsOperating SystemAllMy Question or IssueIf I log in on any device, it doesn't recognize my family premium membership anymore incl playlists etc. Both accounts use the same gmail address, but it re...

  • Visitor
  • Plan Premium Country NL Device All: macbook, iphone, windows Operating System All My Question or Issue If I log in on any device, it doesn't recognize my family premium membership a...
  • Mario
  • Spotify Legend
  • 4397 Views
  • 5 replies
  • 0 likes
  • Account
    Premium
  • 4397 Views
  • 5 replies
  • 0 likes

Invite link doesn't work

PlanFreeCountryAustriaDevicePC (also different browsers), Smarthone My Question or IssueI got a Premium Family invite. The plan is registered to an Austrian address. After clicking the invite link I enter the correct address manually, however it says...

  • Casual Listener
  • Plan Free Country Austria Device PC (also different browsers), Smarthone   My Question or Issue I got a Premium Family invite. The plan is registered to an Austrian address. After c...
  • Billy-J
  • Spotify Star
  • 1506 Views
  • 5 replies
  • 0 likes
  • Premium for Family
  • 1506 Views
  • 5 replies
  • 0 likes

Superuser Contribution Premium familiar con un hijo estudiando en otra ciudad

Hola, quiero contratar el plan familiar y aunque mi domicilio es el mismo que el de toda mi familia actualmente estoy estudiando en la universidad en otra ciudad, por lo que la mayoría del tiempo no está en el domicilio familiar. ¿Es posible aun así ...

  • Visitor
  • Hola, quiero contratar el plan familiar y aunque mi domicilio es el mismo que el de toda mi familia actualmente estoy estudiando en la universidad en otra ciudad, por lo que la mayoría del tiempo no ...
  • Petya
  • Community Legend
  • 571 Views
  • 2 replies
  • 0 likes
  • Premium for Family
  • 571 Views
  • 2 replies
  • 0 likes

Trouble with my house number

PlanFamilyCountryGermanyDeviceDesktop/FirefoxOperating SystemWin 10 64-bit My Question or Issue When I enter my address (it has an irregular house number, 12 1/2), the Desktop website ignores the odd bit (the 1/2) and therefore saves my address incor...

  • Casual Listener
  • Plan Family Country Germany Device Desktop/Firefox Operating System Win 10 64-bit   My Question or Issue   When I enter my address (it has an irregular house number, 12 1/2), t...
  • Billy-J
  • Spotify Star
  • 573 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 573 Views
  • 1 replies
  • 0 likes

Solved!! New code for Family Plan needed

PlanFamily PremiumCountryUKDeviceSamsung Galaxy 9Operating SystemAndroid Oreo My Question or IssueHi, just joined family plan & trying to get members added. I sent a link to my daughter & when we clicked it I mistakenly entered my details. I now get ...

  • Casual Listener
  • Plan Family Premium Country UK Device Samsung Galaxy 9 Operating System Android Oreo   My Question or Issue Hi, just joined family plan & trying to get members added.  I...
  • Emilia_8
  • Community Legend
  • 742 Views
  • 7 replies
  • 0 likes
  • Premium for Family
  • 742 Views
  • 7 replies
  • 0 likes

Superuser Contribution How can I play different music on different alexa devices at the same time with premium

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Peter
  • Spotify Legend
  • 1125 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 1125 Views
  • 1 replies
  • 0 likes

Superuser Contribution Playlists for family members and assistants

HelloPlan: Spotify for Family, 3 month trial (member account shows "Premium Family")Location: CanadaDevice: Google Assistant Question/Issue:The assistant does not recognize my family member's playlists. He has created a playlist called "Favorites", a...

  • Visitor
  • Hello Plan: Spotify for Family, 3 month trial (member account shows "Premium Family") Location: Canada Device: Google Assistant   Question/Issue: The assistant does not recognize my family...
  • Peter
  • Spotify Legend
  • 299 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 299 Views
  • 1 replies
  • 0 likes

Superuser Contribution Alexa + Family

CanadaMac OSX + Echo Alexa- I have Spotify on my Mac.- My Son have Spotify on his iPhone and sync with Echo-Alexa.When he ask to Alexa to play a song, it stop my music on my Mac then play it's song!If I modify the device, my song stop after 30sec the...

  • Visitor
  • Canada Mac OSX + Echo Alexa - I have Spotify on my Mac. - My Son have Spotify on his iPhone and sync with Echo-Alexa. When he ask to Alexa to play a song, it stop my music on my Mac then play i...
  • Peter
  • Spotify Legend
  • 451 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 451 Views
  • 3 replies
  • 0 likes

Superuser Contribution Buying Family Plan for Family in US w/ Canadian Credit Card

Hi there. I live in Canada and would like to get my family living in the US the Spotify Family plan for Christmas. When I signed up, it wouldn't allow me to get a family plan with US as the country and a Canadian credit card , so I signed up with Can...

  • Visitor
  • Hi there. I live in Canada and would like to get my family living in the US the Spotify Family plan for Christmas. When I signed up, it wouldn't allow me to get a family plan with US as the country a...
  • laurabryson
  • Visitor
  • 1773 Views
  • 6 replies
  • 0 likes
  • Premium for Family
  • 1773 Views
  • 6 replies
  • 0 likes

Superuser Contribution Can't add family member

PlanSpotify Premium Family CountryIL DevicePC + Android Operating SystemNA My Question or IssueTrying to add a family member to my premium family account.I've put the exact same address for my account as well as my kid's phone (after accepting the in...

  • Regular
  • Plan Spotify Premium Family   Country IL   Device PC + Android   Operating System NA   My Question or Issue Trying to add a family member to my premium family a...
  • Peter
  • Spotify Legend
  • 1526 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 1526 Views
  • 3 replies
  • 0 likes

Superuser Contribution Spotify Connect devices not listed when using other account within Premium Family

PlanPremiumCountryNetherlandsDeviceSamsung Galaxy A50/A8Operating SystemAndroid PieMy Question or IssueMy daughter using her Galaxy A50 wants to use Spotify Connect on a SqueezeBox Radio which is connected to a Logitech Media Server running on a Syno...

  • Casual Listener
  • ...queezeBox Radio which is connected to a Logitech Media Server running on a Synology NAS. When logged in with her own account, member of my Family Plan, the device, and any other Spotify Connect c...
  • Peter
  • Spotify Legend
  • 2572 Views
  • 5 replies
  • 0 likes
  • Premium for Family
  • 2572 Views
  • 5 replies
  • 0 likes

Superuser Contribution Can't add family member of 13 years old

PlanFamily PlanCountryNL DevicePC (Win10)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueMy son became 13 yday and I want to add him to the family plan. It is not possible for him to make an (free) account and then add him...

  • Newbie
  •     Plan Family Plan Country NL   Device PC (Win10) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue My son became 13 yday and I w...
  • Petya
  • Community Legend
  • 557 Views
  • 2 replies
  • 0 likes
  • Premium for Family
  • 557 Views
  • 2 replies
  • 0 likes

Superuser Contribution Can't Sign up for Premium Family

PlanPremiumCountryUSMy Question or Issue I'm trying to sign up for a Premium Family Plan. The only available offering is a 3 month trial, and then the charge begins. When I try to sign up, I get told that I'm ineligible because I've had a premium tri...

  • Casual Listener
  • Plan Premium Country US My Question or Issue   I'm trying to sign up for a Premium Family Plan.  The only available offering is a 3 month trial, and then the charge begins.  W...
  • Petya
  • Community Legend
  • 2987 Views
  • 7 replies
  • 0 likes
  • Premium for Family
  • 2987 Views
  • 7 replies
  • 0 likes