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Get help verifying your Premium for Family.
The mail with request of spotify to verify the home adress was on spam and now a family member is blocked for 12 months. How can I reactivate the account?
Casual Listener
19778 Views
44 replies
4 likes
Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...
Regular
178581 Views
32 replies
9 likes
When I try to play a song on Spotify today, I just get a red bar saying: "Something went wrong with the playback"... What's that all about?
When I try to play a song on Spotify today, I just get a red bar saying: "Something went wrong with the playback"... What's that all about?
Spotify Legend
356 Views
3 replies
0 likes
Why can I only join a new family plan once a year?
Why can I only join a new family plan once a year?
Spotify Star
213 Views
1 replies
0 likes
I want to give acces to my Daughter White Lives with me
I want to give acces to my Daughter White Lives with me
Spotify Star
220 Views
1 replies
0 likes
I have 5 users on my family plan and anytime my one son uses spoitify it knocks me off and vice versa
I have 5 users on my family plan and anytime my one son uses spoitify it knocks me off and vice versa
Spotify Star
186 Views
1 replies
0 likes
Trying to join my mum's family plan and after I enter our home address it says "There was a problem. Please try again later". I checked that she has entered our home address correctly too and it's not working.
Trying to join my mum's family plan and after I enter our home address it says "There was a problem. Please try again later". I checked that she has entered our home address correctly too and it's n...
Spotify Star
195 Views
1 replies
0 likes
You need to live at the same address appears when using a Family Premium Invite even though the address is identical. At least one user was able to get live help, but I can't find where to do that.
You need to live at the same address appears when using a Family Premium Invite even though the address is identical. At least one user was able to get live help, but I can't find where to do that.
Spotify Star
216 Views
1 replies
0 likes
I went to manage my account. I have 3 more available users to add. However when I click on it nothing happens.
I went to manage my account. I have 3 more available users to add. However when I click on it nothing happens.
Spotify Star
260 Views
1 replies
0 likes
cuando intento pasar al paso 2 que trata de elegir la dirección, la página se queda cargando
cuando intento pasar al paso 2 que trata de elegir la dirección, la página se queda cargando
Spotify Legend
240 Views
1 replies
0 likes
Hi my premium Spotify plan got paused because I updated my debit card to a different number. I was just wondering if I press update payment and register my new card, will it restart my plan a year from today or continue the original plan?
Hi my premium Spotify plan got paused because I updated my debit card to a different number. I was just wondering if I press update payment and register my new card, will it restart my plan a year fr...
Spotify Legend
280 Views
3 replies
0 likes
Para escuchar música desde la PC debo desconectar la App del TV Smart. Lo mismo pasa si escucho desde el Celular. Con mi cuenta no puedo usarla en diferentes dispositivos... Solo está habilitado para dos Celulares y para cambiar a una PC o Notebooks ...
Para escuchar música desde la PC debo desconectar la App del TV Smart. Lo mismo pasa si escucho desde el Celular. Con mi cuenta no puedo usarla en diferentes dispositivos... Solo está habilitado para...
Spotify Legend
211 Views
1 replies
0 likes
can't find same address when a new member wants to be added. It always says that the addresses don't match.
can't find same address when a new member wants to be added. It always says that the addresses don't match.
Spotify Star
274 Views
1 replies
1 likes
my mom invited me to a family plan and i joined but it is asking for an address. when i put my address in, it doesn't let me through. it says it is wrong and to try again.
my mom invited me to a family plan and i joined but it is asking for an address. when i put my address in, it doesn't let me through. it says it is wrong and to try again.
Spotify Star
213 Views
1 replies
0 likes
Min barn kan ikke komme på min spoty famyli hva er problem
Min barn kan ikke komme på min spoty famyli hva er problem
151 Views
0 replies
0 likes
I can play other songs and Albums but all of Max Richters music will not play. I have logged out of my account and back in.
I can play other songs and Albums but all of Max Richters music will not play. I have logged out of my account and back in.
Spotify Star
225 Views
1 replies
0 likes
I had a family account and changed to standalone premium. Then my daughter wanted access again so I've changed it back to family again. Since doing so my daughter can't sign up again as it's saying her email address is already linked to an account (m...
I had a family account and changed to standalone premium. Then my daughter wanted access again so I've changed it back to family again. Since doing so my daughter can't sign up again as it's saying h...
Spotify Star
238 Views
1 replies
0 likes
PlanPremium Family CountryUSA My Question or IssueHi,Would there be an issue with plan/service if a family member has a six week internship away from home? There is no change in permanent address, not even signing a lease (corporate housing). Thanks ...
Plan Premium Family Country USA My Question or Issue Hi, Would there be an issue with plan/service if a family member has a six week internship away from home? There is n...
Spotify Star
322 Views
1 replies
0 likes
Spotify premium family Device - iPhone 13(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS Music either keeps restarting the song or will skip every 10 seconds
Spotify premium family Device - iPhone 13 (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS Music either keeps restarting the song or will skip every 10 s...
Moderator
481 Views
1 replies
0 likes
PlanFamily PlanCountryCanadaMy Question or IssueI have had Spotify Premium on the Family Plan for about 4 months now. Every month, I keep getting an e-mail saying that my plan is ending, and I have to restart it and send the invites out to my family ...
Plan Family Plan Country Canada My Question or Issue I have had Spotify Premium on the Family Plan for about 4 months now. Every month, I keep getting an e-mail saying that my plan is ending, a...
Spotify Legend
467 Views
1 replies
0 likes
I need to wipe an email off of the family account to re-apply
I need to wipe an email off of the family account to re-apply
Moderator
345 Views
1 replies
0 likes
PlanPremium Family CountryFrance Device(iPhone 11) Operating System(iOS 15.5) My Question or IssueI have send both my wife and daughter a family invitation. My wife has successfully managed to enter the family account, but no matter how hard we try w...
Plan Premium Family Country France Device (iPhone 11) Operating System (iOS 15.5) My Question or Issue I have send both my wife and daughter a family i...
Moderator
454 Views
3 replies
0 likes
