Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Premium Family

Get help verifying your Premium for Family.

Start a topic

Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 71400 Views
  • 32 replies
  • 4 likes
  • 71400 Views
  • 32 replies
  • 4 likes

I'm not included in my Family Mix

PlanPremium Family My Question or IssueI noticed that none of my songs are included in the family mix. I checked with them and my stuff isn't on their playlists either. Any advice? I'd like to see my stuff in the playlists too.

  • Visitor
  • Jeremy
  • Moderator
  • 12501 Views
  • 16 replies
  • 7 likes
  • Premium for Family
  • 12501 Views
  • 16 replies
  • 7 likes

Top Questions: Premium for Family

Hello, Premium for Family members! We’ve outlined some of your most common questions answered, and you can find them below. You can also check out these links if you have questions about invites and payments on the account: How to invite or remove Fa...

  • Spotify
  • Spotify
  • 54526 Views
  • 0 replies
  • 15 likes
  • Premium for Family
  • 54526 Views
  • 0 replies
  • 15 likes

Offline songs when Changing country on Premium

I was using family account at Turkey and recently moved to US. Now I wanna change my country settings and subscribe for student account. I've read the article about changing countries and it says :Cancel your subscription.Wait until your account reve...

  • Casual Listener
  • I was using family account at Turkey and recently moved to US. Now I wanna change my country settings and subscribe for student account. I've read the article about changing countries and it s...
  • Billy-J
  • Spotify Star
  • 285 Views
  • 3 replies
  • 0 likes
  • Change country
    family
    Student
  • 285 Views
  • 3 replies
  • 0 likes

Superuser Contribution problemas con la dirección en el plan familiar

Meto la dirección que mi padre puso cuando creó la cuenta familiar y me da error, no me permite incluirme en el plan familiar a pesar de vivir en la misma dirección , por qué?

  • Newbie
  •      Meto la dirección que mi padre puso cuando creó la cuenta familiar y me da error, no me permite incluirme en el plan familiar a pesar de vivir en la misma dirección , por qué?
  • ZullyB
  • Roadie
  • 315 Views
  • 1 replies
  • 0 likes
  • family
  • 315 Views
  • 1 replies
  • 0 likes

Superuser Contribution All family members accounts have reverted to FREE after 2 years

Family PlanPremiumCanada iPhone, iPads I have been a premium subscriber for a number of years. Within the last couple of years I switched to the family plan and added my 2 kids and wife. For some reason all of their playlists have been removed and it...

  • Newbie
  • Family Plan Premium Canada   iPhone, iPads   I have been a premium subscriber for a number of years. Within the last couple of years I switched to the family plan and added my 2 k...
  • ZullyB
  • Roadie
  • 387 Views
  • 1 replies
  • 0 likes
  • family
    Family member removed
    Family Plan
  • 387 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium virou free do nada

Eu tenho o spotify premium há anos. Dai hoje de manhã, eu estava usando ele, de boas. E agora de noite quando entrei no app, ele estava como free (do nada, mesmo). Não me mandaram e-mail avisando que fosse "expirar" e eu tivesse que botar as minhas i...

  • Newbie
  •   Eu tenho o spotify premium há anos. Dai hoje de manhã, eu estava usando ele, de boas. E agora de noite quando entrei no app, ele estava como free (do nada, mesmo). Não me mandaram e-mail avis...
  • ZullyB
  • Roadie
  • 333 Views
  • 1 replies
  • 0 likes
  • Student
  • 333 Views
  • 1 replies
  • 0 likes

Family Premium didn't ask for address

I subscribed to Family Premium on my phone (Android) through the browser (Chrome) and it worked, I got the confirmation emails and could even invite my family but I wasn't asked for an address.

  • Casual Listener
  • I subscribed to Family Premium on my phone (Android) through the browser (Chrome) and it worked, I got the confirmation emails and could even invite my family but I wasn't asked for an address.
  • Keanu_C
  • Spotify Star
  • 636 Views
  • 3 replies
  • 2 likes
  • family
  • 636 Views
  • 3 replies
  • 2 likes

I am using Family plan but still it mixes

Hello people, I changed my plan from Premium to Family Premium. But when someone listens music on spotify my last listened song changes everytime (its not changing in the meantime) and their search also shows on my search area. Because of that my wee...

  • Newbie
  • Hello people, I changed my plan from Premium to Family Premium. But when someone listens music on spotify my last listened song changes everytime (its not changing in the meantime) and t...
  • Billy-J
  • Spotify Star
  • 91 Views
  • 1 replies
  • 0 likes
  • family
  • 91 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problème accueil

Bonjour à tous!Je voulais savoir si c’etait possible De modifier la page l’accueil. Avant j’avais Un onglet album sortie récemment et il a disparu. J’aimerai savoir comment faire? Merci

  • Newbie
  • Bonjour à tous! Je voulais savoir si c’etait possible De modifier la page l’accueil. Avant j’avais Un onglet album sortie récemment et il a disparu. J’aimerai savoir comment faire? Merci
  • SergioDavid
  • Roadie
  • 198 Views
  • 1 replies
  • 0 likes
  • Accueil
    family
  • 198 Views
  • 1 replies
  • 0 likes

Superuser Contribution Offre étudiante déjà souscrite alors que je suis encore en abonnement free

Bonjour, J'ai voulu souscrire l'abonnement premium étudiant, j'ai donc fait valider mon statut d'étudiant mais au moment de rentrer les codes bancaires, je suis revenue à la page d'accueil. Depuis, quand j'essaye de m'abonner à premium, un message me...

  • Newbie
  •   Bonjour,   J'ai voulu souscrire l'abonnement premium étudiant, j'ai donc fait valider mon statut d'étudiant mais  au moment de rentrer les codes bancaires, je suis revenue à la pa...
  • Alfredo
  • Roadie
  • 4227 Views
  • 1 replies
  • 1 likes
  • Student
  • 4227 Views
  • 1 replies
  • 1 likes

Superuser Contribution Premium for Family won't work for a specific family member

Hi! I purchased a premium for family subscription and invited my dad, aunt and sister. The invitations worked no problem for my aunt and sister but refuses to work for my dad. We've already tried sending the invite to different emails, using the Rede...

  • Newbie
  •   Hi!   I purchased a premium for family subscription and invited my dad, aunt and sister. The invitations worked no problem for my aunt and sister but refuses to work for my dad. W...
  • SergioDavid
  • Roadie
  • 139 Views
  • 1 replies
  • 0 likes
  • family
  • 139 Views
  • 1 replies
  • 0 likes

Kicked out premium

I live on the same address as the other people on my family account but i got kicked out and can't join the premium account anymore?

  • Newbie
  • I live on the same address as the other people on my family account but i got kicked out and can't join the premium account anymore?
  • Maxim
  • Spotify Star
  • 167 Views
  • 1 replies
  • 0 likes
  • family
  • 167 Views
  • 1 replies
  • 0 likes

Spotify Family- Entered incorrect owner name

Hi there, I have just signed up to Spotify Family and have sent invites to family members. The premium accounts are working fine for me and my family. However, the issue I have is that I inadvertantly typed in a family members name as the owner name ...

  • Casual Listener
  •   Hi there,   I have just signed up to Spotify Family and have sent invites to family members. The premium accounts are working fine for me and my family.   However, the issue I h...
  • Maxim
  • Spotify Star
  • 210 Views
  • 3 replies
  • 0 likes
  • family
  • 210 Views
  • 3 replies
  • 0 likes

Solved!! Premium for Family

PlanPremium FamilyCountryAustralia DeviceSamsung Galaxy S7 Edge and S8 plusOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I just signed up for Premium Family. My daughter and I had separate paid accounts. Will those acco...

  • Newbie
  • Plan Premium Family Country Australia   Device Samsung Galaxy S7 Edge and S8 plus Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  I j...
  • Bittencourt
  • Spotify Star
  • 182 Views
  • 1 replies
  • 0 likes
  • family
  • 182 Views
  • 1 replies
  • 0 likes

Superuser Contribution I register my son with exact address but still cannot register to family plan

PlanPremiumCountry IndonesiaDeviceGalaxy a7 2016Operating SystemAndroid My Question or Issue I take a family plan and register my son. it was successful couple months ago, but suddenly being kicked out and I cannot register him back untilk now even I...

  • Newbie
  • Plan Premium Country  Indonesia Device Galaxy a7 2016 Operating System Android   My Question or Issue  I take a family plan and register my son. it was successful couple m...
  • Melody
  • Community Manager
  • 367 Views
  • 2 replies
  • 0 likes
  • pleasehelp
  • 367 Views
  • 2 replies
  • 0 likes

Family keeps getting kicked off Plan

PlanFamily PremiumCountry USA My Question or Issue:Over the last week every time I turn around I've got either my husband or 14 year old peeved b/c spotify has decided to take them off my family plan list. What gives? I have 4 people in my family pla...

  • Newbie
  • Plan Family Premium Country  USA   My Question or Issue: Over the last week every time I turn around I've got either my husband or 14 year old peeved b/c spotify has decided to take t...
  • Bittencourt
  • Spotify Star
  • 372 Views
  • 1 replies
  • 0 likes
  • family
  • 372 Views
  • 1 replies
  • 0 likes

Superuser Contribution [tried to renew my spotify premium for family, got only premium.

so my spotify premium for family had a billing isue and prompted me to switch my credit card. i hit the link in the app, it opened a dialog for me to enter another card, which I did, and it said it was fine, except it only renewed premium and cut off...

  • Newbie
  • so my spotify premium for family had a billing isue and prompted me to switch my credit card. i hit the link in the app, it opened a dialog for me to enter another card, which I did, and it said it w...
  • SergioDavid
  • Roadie
  • 124 Views
  • 1 replies
  • 0 likes
  • family
  • 124 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Family plan Israel

PlanPremiumCountry IsraelDeviceSamsung Galaxy 9 Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Family plan Israel

  • Newbie
  • Plan Premium Country  Israel Device Samsung Galaxy 9     Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  Family plan I...
  • JuanSebastian
  • Roadie
  • 2510 Views
  • 1 replies
  • 0 likes
  • Hi... does anyone know how to get a family plan in Israel
  • 2510 Views
  • 1 replies
  • 0 likes

Plano Familiar

Olá, quero assinar o plano familiar, pórem meu marido tem uma conta premium de 16,90 gostaria de saber se eu convidando ele para o meu plano familiar essa fatura dele de 16,90 é cancelada e só pagamos os 26,90 do plano familiar ou ele continua pagand...

  • Newbie
  •  Olá, quero assinar o plano familiar, pórem meu marido tem uma conta premium de 16,90 gostaria de saber se eu convidando ele para o meu plano familiar essa fatura dele de 16,90 é cancelada e só ...
  • Bittencourt
  • Spotify Star
  • 137 Views
  • 1 replies
  • 0 likes
  • family
  • 137 Views
  • 1 replies
  • 0 likes

Family subscription

HelloSo i have this kind of problem. That one of my family member entered our previous aadress. For little time she had premium and then it dissapeard. I asked her what happend, and she said it asked again same thing like in the beginning. She re-ent...

  • Newbie
  • Hello So i have this kind of problem. That one of my family member entered our previous aadress. For little time she had premium and then it dissapeard. I asked her what happend, and she said it a...
  • Bittencourt
  • Spotify Star
  • 176 Views
  • 1 replies
  • 0 likes
  • family
  • 176 Views
  • 1 replies
  • 0 likes

Family Plan

My family and I have a Family Plan and we recently change the credit card for paying it and it got us all out of the plan, receiving an email that Spotify can't verify our address...we tried receiving the nvitation again but it doesn't work

  • Newbie
  • My family and I have a Family Plan and we recently change the credit card for paying it and it got us all out of the plan, receiving an email that Spotify can't verify our address...we tried r...
  • Bittencourt
  • Spotify Star
  • 252 Views
  • 1 replies
  • 0 likes
  • adress
    Familiy Account
    family
  • 252 Views
  • 1 replies
  • 0 likes

Can't recieve family plan invite

PlanPremiumCountry USADevice Operating System My Question or Issue My family has recently gottent the family plan and are trying to add me to the account. However, I am not recieving any of the invites. Please help!

  • Newbie
  • Plan Premium Country  USA Device   Operating System     My Question or Issue  My family has recently gottent the family plan and are trying to add me to the a...
  • Maxim
  • Spotify Star
  • 193 Views
  • 2 replies
  • 0 likes
  • family
    Family Plan
  • 193 Views
  • 2 replies
  • 0 likes