Went from Duo to Family plan, and playlist info lost

[chayanne8]

Hello! 

I was on a duo account and upgraded to family premium. My sister was on my duo account and then re-invited to family account, but when she joined our family she lost all of her playlist data. PLEASE HELP! 

Plan

Free/Premium

Country

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

[Susan_GP]

Hi there @chayanne8,

Thanks for reaching out to the Community!

Changing the subscription doesn't remove any saved content. If your sister can't find her playlists, it's most likely because she joined your Family plan with a different account than the one she was using for your Duo plan.

She can try locating her other account by following the recommendations in this FAQ article. Once she finds the correct account, you can remove her from the Family plan and invite her again with these steps so she can join with the account where her playlists are.

Hope this helps. If you have any questions or need anything else, the Community is here for you.