Why did I get an email saying that my premium plan is going to end?

[#1]

I'm the plan manager for my family's Spotify Family Plan. One day, I got an email saying that I cancelled the plan and so did the rest of the plan members. However, I didn't cancel and my account still says it'll be charged in the next monthly cycle. I initially ignored the first email thinking it was sent in error. Now, I've received another email saying that the plan will end in 8 days. The plan still says it'll roll over and charge me on the date it's supposedly meant to end.

[MihailY]

Hey,

Thanks for reaching out.

Since we in the Community don't have access to your account, it's best to reach out to the folks over at Customer Support, as they're the ones who can take a closer look at this and assist you further.

Take care,