Wife kicked off of my premium family plan due to international number

[Lonewolf420]

Plan

Family Premium

Country

Canada

My Question or Issue

Please help! My wife was kicked off my permium family plan. When my wife moved here to canada she changed her address to a canadian address and it still does not allow me to add her to my account. She has an american phone number still and my account is based in canada, there must be some mix up...

Someone please help me! I am not getting my moneys worth with spotify and even worse now Spotify is trying to get my wife to purchase her own premium account...

Any help or advice would be greatly apprecaited!

All the best,

Lonewolf420

[Bittencourt]

Hi @Lonewolf420, thanks for writing.

I'm sorry to hear this. Sometimes the information once given to Spotify (regarding the users’ addresses) don’t match the ones they have. The data might be incorrect, incomplete or outdated, hence the removal of some users.

In this case you and your family should follow the steps here to get started again.

You can also try get in touch with the Spotify Cares staff - They might be able to help you further with this.

There are a few ways to contact them. One is through Twitter - just send them a Direct Message @SpotifyCares.

You can also use the Facebook support. Shoot them a message here: Spotify Cares.

When you message them, inform all the e-mail addresses on the plan.

Let me know if this helps!

[Lonewolf420]

Hi

Sorry, but I don’t have any social media. I deleted my facebook, Instagram,
and twitter recently. Is there another way to add my wife back to my family

[Bittencourt]

No problem, @Lonewolf420.

Please click on the link bellow and let me know if this helps.

https://www.spotify.com/about-us/contact/

[Lonewolf420]

Hi there,

I do not have any social media. No twitter no Facebook and I need to add my
wife to my plan.

What do I do? How can I read her to the plan?