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Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 87682 Views
  • 32 replies
  • 5 likes
  • 87682 Views
  • 32 replies
  • 5 likes

Error on Spotify Premium Family

I sent an invite to my daughter. She received an error that reads: "Unable to join this Family plan. Try again by clicking the ACCEPT INVITE button in your email. If that doesn't work ask the plan owner to send another invite." My daughter tried to a...

  • Newbie
  • I sent an invite to my daughter.  She received an error that reads: "Unable to join this Family plan.  Try again by clicking the ACCEPT INVITE button in your email.  If that doesn't w...
  • Luke
  • Spotify Star
  • 199 Views
  • 1 replies
  • 0 likes
  • 199 Views
  • 1 replies
  • 0 likes

spotify family plan house address

Hi there, one of the member of the family has put the wrong address. Now he is not in my family anymore. If i try to invite him again to put the correct address the access is denied anyway. How can we solve this issue? Planfamily Country italy Device...

  • Newbie
  • Hi there, one of the member of the family has put the wrong address. Now he is not in my family anymore. If i try to invite him again to put the correct address the access is denied anyway. How can w...
  • Jose_M
  • Spotify Star
  • 361 Views
  • 1 replies
  • 0 likes
  • 361 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution My husband is not allowed to join our family spotify

Hey, For the 5th time my husband is being denied from our family subscription on spotify. We do live in the samee adress, we do have the same surname, so why does it is happening? Last month I've run a test and joined myself with different email to m...

  • Newbie
  • Hey,   For the 5th time my husband is being denied from our family subscription on spotify. We do live in the samee adress, we do have the same surname, so why does it is happening?   L...
  • Daisy
  • Spotify Legend
  • 1226 Views
  • 6 replies
  • 0 likes
  • Family premium account
  • 1226 Views
  • 6 replies
  • 0 likes

Superuser Contribution Re: Updated my premium account to family plan and was charged but my account hasn’t changed

I have a very similar situation to the one explained above but can’t seem to resolve it. I had a Premium Account which my wife listened to when I wasn’t using it. I’ve now upgraded to Family so that she can listen to her own music when she wants it b...

  • Casual Listener
  • I have a very similar situation to the one explained above but can’t seem to resolve it. I had a Premium Account which my wife listened to when I wasn’t using it. I’ve now upgraded to Family so t...
  • jimharley
  • Casual Listener
  • 411 Views
  • 2 replies
  • 0 likes
  • 411 Views
  • 2 replies
  • 0 likes

Solved!! Probably basic, but important questions for upgrading from Free to Family

Hi - hope someone can help please. I have a Free account and have over time made lots of playlists. My son is in the same position. Both of us have Android phones (Huawei) and laptops. Neither of us have had any problems with the Free account. I need...

  • Regular
  • Hi - hope someone can help please.   I have a Free account and have over time made lots of playlists.  My son is in the same position. Both of us have Android phones (Huawei) and laptops....
  • Billy-J
  • Spotify Star
  • 353 Views
  • 3 replies
  • 0 likes
  • family
  • 353 Views
  • 3 replies
  • 0 likes

Missing address in my profile

Today my family got kicked from our premium for family and they are unable to join again. It seems that our address is not valid anymore. Can I check my family address somewhere. It is not in my profile sadly. There is just a country, nothing else. T...

  • Visitor
  •     Today my family got kicked from our premium for family and they are unable to join again. It seems that our address is not valid anymore. Can I check my family address somewhere. It i...
  • Maxim
  • Spotify Star
  • 226 Views
  • 1 replies
  • 0 likes
  • family
  • 226 Views
  • 1 replies
  • 0 likes

Solved!! Family account log in link not being recived

Family plan link problems We recently transfered one of our premier accounts to family, but when my wife adds me to send a invite i dont get it.My premier account expired several months ago, i've signed out everywhere and i've checked my spamm and ju...

  • Casual Listener
  • Family plan link problems   We recently transfered one of our premier accounts to family,  but when my wife adds me to send a invite i dont get it. My premier account expired several m...
  • Billy-J
  • Spotify Star
  • 514 Views
  • 5 replies
  • 0 likes
  • Family account lost members thank you
  • 514 Views
  • 5 replies
  • 0 likes

I am paying for the family plan but I only get access to the free plan

Hi.I am paying for the family plan but i cant get access.I am only getting access to the free plan.How can I fix this?Thanks.

  • Newbie
  • Hi. I am paying for the family plan but i cant get access. I am only getting access to the free plan. How can I fix this? Thanks.
  • Luke
  • Spotify Star
  • 169 Views
  • 1 replies
  • 0 likes
  • 169 Views
  • 1 replies
  • 0 likes

Family Plan Admin Moving Abroad

Hi,I'm the administrator of my family's Premium plan and I'm moving abroad for two years soon. My family wants to keep the Premium plan but I'm not sure if my subscription will be valid after I leave and what will happen to my family's subscriptions....

  • Newbie
  •     Hi, I'm the administrator of my family's Premium plan and I'm moving abroad for two years soon. My family wants to keep the Premium plan but I'm not sure if  my subscription w...
  • Billy-J
  • Spotify Star
  • 193 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 193 Views
  • 1 replies
  • 0 likes

Problemas para entrar no plano familiar

Eu estava cadastrada em um plano familiar e fui removida. Então recebi o convite novamente por email pra voltar ao plano familiar, mas aparece: Você não pode entrar neste Plano Premium Familiar. Os dados de endereço estão corretos e mesmo assim não c...

  • Newbie
  • Eu estava cadastrada em um plano familiar e fui removida. Então recebi o convite novamente por email pra voltar ao plano familiar, mas  aparece : Você não pode entrar neste Plano Premium Famil...
  • Bittencourt
  • Spotify Star
  • 359 Views
  • 1 replies
  • 0 likes
  • plano familiar
  • 359 Views
  • 1 replies
  • 0 likes

Users and family plan problems

Hi!I have a Family Plan.I sent the invitation by email to my dad and my brother. My brother logged in with the link in the email but my dad logged in with my user and pass, and now we can´t change the user, so I can see what he´s listening to. I need...

  • Casual Listener
  • Hi! I have a Family Plan. I sent the invitation by email to my dad and my brother.  My brother logged in with the link in the email but my dad logged in with my user and pass, and now we c...
  • Billy-J
  • Spotify Star
  • 293 Views
  • 3 replies
  • 0 likes
  • 293 Views
  • 3 replies
  • 0 likes

Superuser Contribution Family subscription invite not going through

PlanPremiumCountryNetherlands DeviceGalaxy 9 & Windows (chrome)Operating SystemAndroid Oreo, Windows 10 My Question or Issue I've send my girlfriend an invitation to the new family subscription we started, however she cannot seem to recieve the email...

  • Casual Listener
  • ...nvitation to the new family subscription we started, however she cannot seem to recieve the email. We checked all the email folders, including unwanted. I've also tried taking back the invite and r...
  • Alfredo
  • Roadie
  • 391 Views
  • 1 replies
  • 0 likes
  • family
    Family subscription
    invite
    invite email
  • 391 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium family plan changed to FREE

PlanFrom premium family plan to freeCountry DeviceIphone 6sOperating SystemiOs 11 My Question or Issue I'm currently havibg trouble with my family plan subscription. Previously I was subscribed through an invite I received from the family plan owner....

  • Newbie
  •   Plan From premium family plan to free Country   Device Iphone 6s Operating System iOs 11   My Question or Issue  I'm currently havibg trouble with my family plan s...
  • Alfredo
  • Roadie
  • 271 Views
  • 1 replies
  • 1 likes
  • family
  • 271 Views
  • 1 replies
  • 1 likes

Superuser Contribution Family premium keeps downgrading daughters account

PlanFamily PremiumCountry FinlandDeviceNokia 5Operating SystemAndroid My Question or Issue I have purchased the family premium account and my daughters account has been linked to that for several months now. Recently however her accounts has been dow...

  • Newbie
  • Plan Family Premium Country  Finland Device Nokia 5 Operating System Android   My Question or Issue  I have purchased the family premium account and my daughters account h...
  • Alfredo
  • Roadie
  • 932 Views
  • 3 replies
  • 0 likes
  • family premium
  • 932 Views
  • 3 replies
  • 0 likes

Family Premium 8.99USD for 3 people

Hi, I was wodnering how much I will have to pay to have three people on the family premium now that the baseline price is 8.99 usd. Thanks!

  • Newbie
  • Hi, I was wodnering how much I will have to pay to have three people on the family premium now that the baseline price is 8.99 usd. Thanks!
  • Maxim
  • Spotify Star
  • 903 Views
  • 1 replies
  • 0 likes
  • family
    Family subscription
    Help
    Premium
  • 903 Views
  • 1 replies
  • 0 likes

Family Invite Does Not Work

PlanFamilyCountry PhilippinesDeviceSamsungOperating SystemAndroid My Question or IssueI have sent invite to my family member who is 13 years old. We filled the verification form with correct info on address but it still does not work.Hope someone cou...

  • Casual Listener
  • Plan Family Country  Philippines Device Samsung Operating System Android   My Question or Issue I have sent invite to my family member who is 13 years old. We filled the v...
  • Jbfabs
  • Casual Listener
  • 502 Views
  • 4 replies
  • 1 likes
  • family
  • 502 Views
  • 4 replies
  • 1 likes

Não consigo entrar no plano premium familiar

Olá!Eu estava cadastrada em um plano familiar e depois de algumas semanas fui removida e tranferida para o Free.Então recebi o convite novamente por email pra voltar ap plano familiar, mas dessa vez não consigo cadastrar. Ao final, aparece a mensagem...

  • Newbie
  • Olá! Eu estava cadastrada em um plano familiar e depois de algumas semanas fui removida e tranferida para o Free. Então recebi o convite novamente por email pra voltar ap plano familiar, mas dessa ...
  • fa_hs
  • Newbie
  • 3193 Views
  • 13 replies
  • 8 likes
  • 3193 Views
  • 13 replies
  • 8 likes

Urgent Problem with payment for family premium

Hello,I used family premium about 8 months with no problem in order to pay. However, this month, I cannot pay it. I tried to enter my friends' credit cards and mine also, but the response like that "Oops, seems your card or payment provider is having...

  • Newbie
  • Hello, I used family premium about 8 months with no problem in order to pay. However, this month, I cannot pay it. I tried to enter my friends' credit cards and mine also, but the response like t...
  • Luke
  • Spotify Star
  • 227 Views
  • 1 replies
  • 0 likes
  • 227 Views
  • 1 replies
  • 0 likes

Paid twice for 1 month

HelloSpotify took twice 4.99€ for my first month... can someone help me ? How to contact them ?Thank you

  • Newbie
  • Hello Spotify took twice 4.99€ for my first month... can someone help me ? How to contact them ? Thank you
  • Luke
  • Spotify Star
  • 163 Views
  • 1 replies
  • 0 likes
  • 163 Views
  • 1 replies
  • 0 likes