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Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 134787 Views
  • 32 replies
  • 8 likes
  • 134787 Views
  • 32 replies
  • 8 likes

Family Premium

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating SystemWindows 10(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueMy wife has registered her account on her ipadas have I in Family Premium.However, ...

  • Casual Listener
  • ...ssue My wife has registered her account on her ipadas have I in Family Premium.However, my laptop won't play when she is playing music in her account on an ipad and if I play music on laptop, she c...
  • Brunelicia
  • Community Legend
  • 592 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 592 Views
  • 3 replies
  • 0 likes

Cancel to upgrade?

Hi,I have had a Premium account for a long time still payed for through via Vodafone (though no longer linked to my entertainment package with them). I really want to upgrade to Premium Family but believe I would have to cancel my existing Premium ac...

  • Newbie
  • Hi, I have had a Premium account for a long time still payed for through via Vodafone (though no longer linked to my entertainment package with them). I really want to upgrade to Premium Family b...
  • Maxim
  • Spotify Star
  • 243 Views
  • 1 replies
  • 0 likes
  • 243 Views
  • 1 replies
  • 0 likes

Solved!! Family owner differences

My daughter accidentally registered as the account owner. I wanted to be listed as owner. Are there any differences? Does the owner have any preferences other family members don’t have?

  • Visitor
  • My daughter accidentally registered as the account owner. I wanted to be listed as owner. Are there any differences?  Does the owner have any preferences other family members don’t have?  
  • Brunelicia
  • Community Legend
  • 710 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 710 Views
  • 3 replies
  • 0 likes

Solved!! How do I remove Singapore recommendations after moving country

Plan : PremiumCountry : Singapore to US I'm a British expat whose moved from Singapore to US. I have changed my country to US, paying with a US CC and have updated all my details to US. However, I'm still getting daily Singaporean content - Popular P...

  • Casual Listener
  • Plan : Premium Country : Singapore to US   I'm a British expat whose moved from Singapore to US. I have changed my country to US, paying with a US CC and have updated all my details...
  • ChObadiaru
  • Casual Listener
  • 508 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 508 Views
  • 1 replies
  • 0 likes

Will existing premium accounts stop being charged when accepting family invite?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueMyself and my wife have premium accounts. I set up a family account and invited her to join. ...

  • Newbie
  • ...yself and my wife have premium accounts. I set up a family account and invited her to join. Will our existing premium charges stop?
  • Billy-J
  • Spotify Star
  • 490 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 490 Views
  • 1 replies
  • 0 likes

Invite site doesn’t come up

My brother recently started premium for family and it has worked for him and my dad but when I click on the ”accept invite” button I just come back to my account and nothing happens, there is nowhere where I can type in the confirmation code, anyone ...

  • Visitor
  • My brother recently started premium for family and it has worked for him and my dad but when I click on the ”accept invite” button I just come back to my account and nothing happens, there is n...
  • Billy-J
  • Spotify Star
  • 513 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 513 Views
  • 1 replies
  • 0 likes

Link for premier family account not working

PlanPremiumCountry Device(iPhone 7 Samsung Galaxy S8 Operating System(iOS 10 Android My Question or IssueTried To add my partner to a family account I set up today but when he follows the link it does not give it an area to put in code. We tried send...

  • Visitor
  •   Plan Premium Country   Device (iPhone 7 Samsung Galaxy S8  Operating System (iOS 10 Android   My Question or Issue Tried To add my partner to a family account I set u...
  • breeznwoodstock
  • Visitor
  • 340 Views
  • 1 replies
  • 1 likes
  • Premium for Family
  • 340 Views
  • 1 replies
  • 1 likes

Student holding a premium for family account

I am eliglble for the student discount but I'm currently on the family account . Do I get a discount or I still have to pay the usual family subscription.PlanPremium for FamilyCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating...

  • Visitor
  • I am eliglble for the student discount but I'm currently on the family account . Do I get a discount or I still have to pay the usual family subscription. Plan Premium for Family Country &n...
  • Bethany_Dawn
  • Community Legend
  • 236 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 236 Views
  • 1 replies
  • 0 likes

The spotify is not loading but the music is playing

I wrote already abot the glitch.I have galaxy s10 android phone.Chromecast, smart tv samsungIn my phone the spotify premium for family is working perfectly but once i try to broadcast on my tv I can see only annloying logo. The spotify logo. But the ...

  • Casual Listener
  • I wrote already abot the glitch. I have galaxy s10 android phone. Chromecast, smart tv samsung In my phone the spotify premium for family  is working perfectly  but once i try to b...
  • OneByBoo
  • Roadie
  • 368 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 368 Views
  • 3 replies
  • 0 likes

Have Paid for the Family Subscription - Not able to use it however.

PlanPremiumCountryUnited KingdomDeviceiPhone, PC Operating SystemAndroid, iOS 10, Windows 10 My Question or IssueI share spotify with both of my parents and until recently we only used premium instead of the family package. I have updated the account...

  • Newbie
  • ...ecently we only used premium instead of the family package. I have updated the account now from Premium to a Family Package and the subscription fee has came off, yet when I send the invites out to both o...
  • Luan
  • Spotify Star
  • 508 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 508 Views
  • 3 replies
  • 0 likes

On Family premium, family cant access their account, they keep coming in on mine

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Luan
  • Spotify Star
  • 436 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 436 Views
  • 3 replies
  • 0 likes

Roommate kicked out of family plan

EDIT: Problem resolved after contacting customer support. Topic can be deleted

  • Casual Listener
  • EDIT: Problem resolved after contacting customer support. Topic can be deleted
  • Billy-J
  • Spotify Star
  • 360 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 360 Views
  • 1 replies
  • 0 likes

13 year and parental consent

PlanPremium for FamilyCountryNetherlandsDeviceSamsung Galaxy A5 2017Operating SystemAndroid My Question or IssueMy daughter is 13 years old and I invited her for her own spotify acount based on our family account. She can enter her birth date, and th...

  • Visitor
  • Plan Premium for Family Country Netherlands Device Samsung Galaxy A5 2017 Operating System Android   My Question or Issue My daughter is 13 years old and I invited her for her own s...
  • Billy-J
  • Spotify Star
  • 540 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 540 Views
  • 1 replies
  • 0 likes

Spotify for family

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue My family and I want to change to a family premium account. I already had premium and they h...

  • Visitor
  • ...y family and I want to change to a family premium account. I already had premium and they had Spotify free. I accepted the invite code that I received, and when I put in my address (same as my family...
  • Luan
  • Spotify Star
  • 374 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 374 Views
  • 1 replies
  • 0 likes

I have an email confirming my family plan subscription and now my spotify resorted back to free plan

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Luan
  • Spotify Star
  • 433 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 433 Views
  • 3 replies
  • 0 likes

Superuser Contribution Spotify Family Verification

I have a familiy supscription in Singapore and it worked for about a month. A week ago they sent an email asking us to verify living at the same address. My family members replied but were still kicked out. Now they can't join the family. I've sent a...

  • Newbie
  • I have a familiy supscription in Singapore and it worked for about a month. A week ago they sent an email asking us to verify living at the same address. My family members replied but were s...
  • Indy5
  • Visitor
  • 1451 Views
  • 2 replies
  • 2 likes
  • 1451 Views
  • 2 replies
  • 2 likes

Solved!!Superuser Contribution Premium for family als je gescheiden bent.

Hi,Ik ben gescheiden, nu wil ik voor mij en mijn kinderen een "Premium for family" abonnement nemen. Kan dat als de kinderen maar gedeeltelijk bij mij leven?Coen

  • Newbie
  • Hi, Ik ben gescheiden, nu wil ik voor mij en mijn kinderen een "Premium for family" abonnement nemen. Kan dat als de kinderen maar gedeeltelijk bij mij leven? Coen
  • Daisy
  • Spotify Legend
  • 945 Views
  • 1 replies
  • 0 likes
  • 945 Views
  • 1 replies
  • 0 likes

Superuser Contribution Para Çektiniz Ama Premium Gelmedi

6.99 TL ücreti kartımdan aldınız ama premium hakkında ses seda yok. En azından geri ödeme yapın!

  • Newbie
  • 6.99 TL ücreti kartımdan aldınız ama premium hakkında ses seda yok. En azından geri ödeme yapın! 
  • Daisy
  • Spotify Legend
  • 295 Views
  • 1 replies
  • 0 likes
  • 295 Views
  • 1 replies
  • 0 likes

Superuser Contribution Lid geworden van family met eigen free account

Geaccepteerd via mail maar in de app blijft account op free staan. Op spotify.com staat dat ik lid ben van een premium family.

  • Newbie
  • Geaccepteerd via mail maar in de app blijft account op free staan.  Op spotify.com staat dat ik lid ben van een premium family.     
  • Daisy
  • Spotify Legend
  • 325 Views
  • 1 replies
  • 0 likes
  • 325 Views
  • 1 replies
  • 0 likes

I am triyng to join premium family, and it doesnt work

My husband is already paying for Family Premium, I tried to join million times, but it doesnt workPlanPremium FamilyCountryCzech republic Ipjone 7 PlusOperating System (iOS 10) My Question or Issue What can I do when it just doesnt work. I tried thou...

  • Casual Listener
  • My husband is already paying for Family Premium, I tried to join million times, but it doesnt work Plan Premium Family Country Czech republic   Ipjone 7 Plus Operating System   (i...
  • OneByBoo
  • Roadie
  • 790 Views
  • 7 replies
  • 0 likes
  • Premium for Family
  • 790 Views
  • 7 replies
  • 0 likes