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Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 129197 Views
  • 32 replies
  • 8 likes
  • 129197 Views
  • 32 replies
  • 8 likes

Cambiar nombre de suscripción

Hola,Agregué a mi hermano a suscripción familiar y me dice que aparezco con otro nombre, como poder cambiar ese nombre..??Espero que me ayuden.

  • Newbie
  • Hola, Agregué a mi hermano a suscripción familiar y me dice que aparezco con otro nombre, como poder cambiar ese nombre..?? Espero que me ayuden.
  • Billy-J
  • Spotify Star
  • 644 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 644 Views
  • 1 replies
  • 0 likes

I can’t get my fiancé on my family plan

PlanPremium Family CountryCanadaDeviceMine is an iPhone 6, my fiancé (who I’m trying to add to my plan) has a Samsung Galaxy S9 plus My Question or IssueI’m trying to add my fiancé to my family plan. I send him the invite and he gets it, accepts it a...

  • Newbie
  • Plan Premium Family  Country Canada Device Mine is an iPhone 6, my fiancé (who I’m trying to add to my plan) has a Samsung Galaxy S9 plus   My Question or Issue I’m trying to add m...
  • Billy-J
  • Spotify Star
  • 498 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 498 Views
  • 1 replies
  • 0 likes

Solved!! I sent an invite to my wife, and she keeps getting rejected

I'm already paying for Premium For Family, so I sent my wife an invite. It worked the first time for like a few days, but then she was kicked out because you "Couldn't verify that we lived together", even though we do, in fact, live together. They se...

  • Newbie
  • I'm already paying for Premium For Family, so I sent my wife an invite. It worked the first time for like a few days, but then she was kicked out because you "Couldn't verify that we lived t...
  • need_help1
  • Casual Listener
  • 597 Views
  • 2 replies
  • 0 likes
  • Premium for Family
  • 597 Views
  • 2 replies
  • 0 likes

Two households on spotify family

I have spotiy premium family and so far only me and my sister is on it, but I've suggested to my dad that I could get him in on it too. My parents are divorced and even though my address is written up at my mom's house I live 50/50 with them (One wee...

  • Newbie
  • I have spotiy premium family and so far only me and my sister is on it, but I've suggested to my dad that I could get him in on it too. My parents are divorced and even though my address is written u...
  • Billy-J
  • Spotify Star
  • 2330 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 2330 Views
  • 1 replies
  • 0 likes

Music won't download

PlanPremiumDeviceSamsung S10Operating SystemAndroid My Question or IssueI have always had Spotify Premium, however my downloaded music has suddenly become unavailable, and when I try to download it I get a pop up telling me I'm trying to access a pre...

  • Newbie
  • ...try to download it I get a pop up telling me I'm trying to access a premium feature. My account settings show me as being premium (as part of premium for family). I have logged out and back in and t...
  • Billy-J
  • Spotify Star
  • 418 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 418 Views
  • 1 replies
  • 0 likes

Unwanted Premium Users

Using Spotify Premium, USA, on my Iphone & Windows 10. Hello! I noticed songs popping up on my recently played list that weren't things I listen to, so I knew something was wrong. I logged into my Spotify Premium for Family account and found names of...

  • Casual Listener
  • ...  I logged into my Spotify Premium for Family account and found names of people I don't know listed as users.  I was able to remove them easily, but how did this happen?  And how can I p...
  • Billy-J
  • Spotify Star
  • 433 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 433 Views
  • 1 replies
  • 0 likes

Member keeps getting the same error

My Question or IssueHello everyone,Thank you for taking the time to read this post.I am head of an family account and invited four people who live with me. Three of them got the invite and joined but the last person can't get in whatever we try.We di...

  • Casual Listener
  •   My Question or Issue Hello everyone, Thank you for taking the time to read this post. I am head of an family account and invited four people who live with me. Three of them got the i...
  • Billy-J
  • Spotify Star
  • 576 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 576 Views
  • 3 replies
  • 0 likes

Just purchased family premium and it won’t let husband accept invite.

PlanPremiumUnited Kingdom Device(iPhone 6 plusOperating System(iOS 10 My Question or IssueI have purchased Premium for Family. We now live in France but my Spotify is UK. It won’t let me add husbands iPhone 6 Plus as says we aren’t at same address. W...

  • Casual Listener
  • Plan Premium United Kingdom     Device (iPhone 6 plus Operating System (iOS 10   My Question or Issue I have purchased Premium for Family. We now live in France but my S...
  • Billy-J
  • Spotify Star
  • 561 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 561 Views
  • 3 replies
  • 0 likes

Download fail

Plan FreeCountry ItalyDeviceSamsung Galaxy s10Operating SystemAndroid 9 PieMy Question or IssueDa quando ho spotify family, non mi scarica più la musica. Mi dice che la percentuale di download è 13% quando in realtà non ha scaricato alcun brano. Ho p...

  • Newbie
  •   Plan  Free Country  Italy Device Samsung Galaxy s10 Operating System Android 9 Pie My Question or Issue Da quando ho spotify family, non mi scarica più la musica. Mi dice c...
  • Billy-J
  • Spotify Star
  • 424 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 424 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't join family premium

PlanWas on student plan. now saying im on free plan CountryCanada DeviceiPhone 8Operating SystemiOS 10 My Question or IssueI was on a student spotify plan, but my family had gotten a plan and had sent me an invite. I had some trouble joining, and to ...

  • Newbie
  • ...lan, but my family had gotten a plan and had sent me an invite. I had some trouble joining, and to try and solve this i deleted my premium subscription. Now im still unable to join the family plan. I had t...
  • Peter
  • Spotify Legend
  • 573 Views
  • 1 replies
  • 1 likes
  • Premium for Family
  • 573 Views
  • 1 replies
  • 1 likes

Superuser Contribution Error familiar plan

PlanPremium Familiar CountryCosta Rica Device(Samsung Galaxy S 10+) Operating System(Android Pie) My Question or IssueI have an error when downloading my saved songs, I am with a WiFi connection and I am not downloaded. warning message: waiting to lo...

  • Newbie
  • Plan Premium Familiar    Country Costa Rica    Device (Samsung Galaxy S 10+)   Operating System (Android Pie)   My Question or Issue I have an error when do...
  • Peter
  • Spotify Legend
  • 696 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 696 Views
  • 3 replies
  • 0 likes

Superuser Contribution Problemas con Plan Familiar Premium

Plan: Spotifity Plan famiiar premiumPaíses: ColombiaDispositivos:Computador y Xiaomi Redmi 6Operating SystemWindows 10 y Android 8.1Mi problema:Ayer renové mi Plan Familiar Premium, aunque todo procedió correctamente con elpago a la hora de enviar la...

  • Newbie
  •   Plan: Spotifity Plan famiiar premium Países: Colombia Dispositivos: Computador y Xiaomi Redmi 6 Operating System Windows 10 y Android 8.1 Mi problema: Ayer renové mi Plan Familiar Prem...
  • Peter
  • Spotify Legend
  • 298 Views
  • 1 replies
  • 1 likes
  • Premium for Family
  • 298 Views
  • 1 replies
  • 1 likes

Superuser Contribution Tracks won't automatically save when I save (or heart) Albums

My Question or Issue As of late, I've noticed that tracks aren't automatically saved when I save or heart albums from my desktop or mobile device. This is a recent development and unsure if this affects anyone else.

  • Casual Listener
  • My Question or Issue   As of late, I've noticed that tracks aren't automatically saved when I save or heart albums from my desktop or mobile device. This is a recent development and unsure if ...
  • MeetDeepakDave
  • Casual Listener
  • 500 Views
  • 2 replies
  • 0 likes
  • Premium for Family
  • 500 Views
  • 2 replies
  • 0 likes

kicked out of Premium for Family

PlanI had a Premium for Family plan and payment was just made on June 14, 2019.Country Device(iPhone 6) and also an imacOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI had been listening to my spotify premium for family ...

  • Newbie
  • Plan I had a Premium for Family plan and payment was just made on June 14, 2019. Country   Device (iPhone 6) and also an imac Operating System (iOS 10, Android Oreo, Windows 10,etc....
  • Billy-J
  • Spotify Star
  • 516 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 516 Views
  • 1 replies
  • 0 likes

spotify family dont work

Hi have send a mail to my wife to get the family spotify but she dosent recived any mailshe does have a premium allredy on that mail. please help

  • Newbie
  • Hi have send a mail to my wife to get the family spotify but she dosent recived any mail she does have a premium allredy on that mail. please help
  • Billy-J
  • Spotify Star
  • 470 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 470 Views
  • 1 replies
  • 0 likes

Family Premium | Member got downranked to Free

PlanPremiumCountry DeviceIphone 6sOperating SystemiOs 10 My Question or IssueHey Guys, a friend of mine was downranked to Spotify Free.She went Premium for about two years, before her Premium stopped working. The Owner of the Family Premium showed me...

  • Newbie
  • ...bout two years, before her Premium stopped working. The Owner of the Family Premium showed me, that she was still in the overwiew and with the status "active", but she was downranked for some reason....
  • Bittencourt
  • Spotify Star
  • 644 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 644 Views
  • 3 replies
  • 0 likes

7 Family members.

Hi,we are 2 adults and 5 kids. Is it possible to get 7 linked acconts. Regards Mattias

  • Newbie
  • Hi, we are 2 adults and 5 kids.  Is it possible to get 7 linked acconts.    Regards  Mattias 
  • Bethany_Dawn
  • Community Legend
  • 1667 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 1667 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium Family mit Guthabenkarte kaufen?

Hey,und zwar würde ich mir gerne Premium Family zulegen wollen.Ist es denn möglich, Premium Family mit einer Guthabenkarte zu bezahlen? Ich habe im Forum aber auch direkt bei der Support-Seite verschiedene Meinungen gefunden, weshalb ich jetzt ziemli...

  • Newbie
  • Hey, und zwar würde ich mir gerne Premium Family zulegen wollen. Ist es denn möglich, Premium Family mit einer Guthabenkarte zu bezahlen?  Ich habe im Forum aber auch direkt bei der Support-S...
  • Peter
  • Spotify Legend
  • 534 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 534 Views
  • 1 replies
  • 0 likes

Superuser Contribution When accepting an invitation to join family plan it takes them to my acct i fo page and does nothing

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Peter
  • Spotify Legend
  • 424 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 424 Views
  • 1 replies
  • 0 likes

Superuser Contribution [Family Premium Member] Kicked-out, imposible to get back

PlanPremium / FamilyCountryFranceDeviceiPhone 8Operating SystemiOS 10My Question or IssueHello. I have a family account and we are 4 members (roomates). One of us got kicked-out from the account. I sent to my roomate an invit but she can't join back ...

  • Newbie
  • Plan Premium / Family Country France Device iPhone 8 Operating System iOS 10 My Question or Issue Hello. I have a family account and we are 4 members (roomates). One of us got kicked-out f...
  • Peter
  • Spotify Legend
  • 315 Views
  • 1 replies
  • 1 likes
  • Premium for Family
  • 315 Views
  • 1 replies
  • 1 likes