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Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 131652 Views
  • 32 replies
  • 8 likes
  • 131652 Views
  • 32 replies
  • 8 likes

quiero contratar plan familiar premium y me arroja error de codigo postal

al llenar el formulario completo los datos de tarjeta de credito bien e introduzco el codigo postal entregado por correos de chile (www.correos.cl) y me indica que el codigo postal no es valido, que puedo hacer.?

  • Newbie
  • al llenar el formulario completo los datos de tarjeta de credito bien e introduzco el codigo postal entregado por correos de chile (www.correos.cl) y me indica que el codigo postal no es valido, que ...
  • joserb20
  • Newbie
  • 514 Views
  • 1 replies
  • 0 likes
  • 514 Views
  • 1 replies
  • 0 likes

When will the Sudent Discount be avaible in Romania?

I saw that other countries have this type of discount and I'm wondering if it will be avaible in my country too.

  • Casual Listener
  • I saw that other countries have this type of discount and I'm wondering if it will be avaible in my country too.
  • Maxim
  • Spotify Star
  • 537 Views
  • 1 replies
  • 0 likes
  • 537 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problemas con Plan Familiar Premium

Estoy dentro de un Plan Familiar Premium pero al renovarla en mi cuenta me equivoque de dirección y se invalidó, el problema es que ahora si me mandan solicitud y escribo los datos correctos ya no me deja unirme al Plan Familliar

  • Newbie
  • Estoy dentro de un Plan Familiar Premium pero al renovarla en mi cuenta me equivoque de dirección y se invalidó, el problema es que ahora si me mandan solicitud y escribo los datos correctos ya no me...
  • holacrayola47
  • Newbie
  • 440 Views
  • 3 replies
  • 0 likes
  • 440 Views
  • 3 replies
  • 0 likes

NÃO É POSSÍVEL ADQUIRIR O SPOTIFY PREMIUM NESTE APLICATIVO

Boa tarde caros colegas! Após adquirir a assinatura do Spotify Premium e baixar o aplicativo, me deparo com a seguinte mensagem quando clico para verificar as informações da minha conta: "Não é possível adquirir o Spotify Premium neste aplicativo". U...

  • Casual Listener
  • Boa tarde caros colegas!   Após adquirir a assinatura do Spotify Premium e baixar o aplicativo, me deparo com a seguinte mensagem quando clico para verificar as informações da minha conta: &n...
  • Bittencourt
  • Spotify Star
  • 6795 Views
  • 3 replies
  • 3 likes
  • 6795 Views
  • 3 replies
  • 3 likes

Öğrenci indirimi ödeme sorunu

Merhaba! Bugün(02.04.2018)Öğrenci Üyeliğinize kayıt oldum, hesabımdan -6.99 tl çekildi. Buna rağmen hâlâ üyelik olarak Spotify Free gözüküyor. Üyelik kabul edilmedi mi? Edilmediyse hesabımdan neden para çekildi? Umarım geri dönüt alabilirim! Bu maili...

  • Casual Listener
  • Merhaba! Bugün(02.04.2018)Öğrenci Üyeliğinize kayıt oldum, hesabımdan -6.99 tl çekildi. Buna rağmen hâlâ üyelik olarak Spotify Free gözüküyor. Üyelik kabul edilmedi mi? Edilmediyse hesabımdan neden p...
  • user-removed
  • Not applicable
  • 497 Views
  • 5 replies
  • 0 likes
  • Student
  • 497 Views
  • 5 replies
  • 0 likes

Solved!! Random People Being Added to Premium/Family Account

Hello - I've looked at my Premium/Family settings twice now in the past few months and have noticed there are names I don't recognize that are apparently using my membership. I changed my password then and have done it again today (after removing the...

  • Casual Listener
  • Hello - I've looked at my Premium/Family settings twice now in the past few months and have noticed there are names I don't recognize that are apparently using my membership. I changed my password t...
  • rubyred76
  • Casual Listener
  • 10602 Views
  • 2 replies
  • 4 likes
  • 10602 Views
  • 2 replies
  • 4 likes

Solved!! [Family Plan] Is it 5 or 6 members?

This plan, it is me and other 5 members (6) or me and other 4 members (5)?

  • Newbie
  • This plan, it is me and other 5 members (6) or me and other 4 members (5)?
  • user-removed
  • Not applicable
  • 7009 Views
  • 1 replies
  • 0 likes
  • Plan Familiar Premium
    plano familia
  • 7009 Views
  • 1 replies
  • 0 likes

Minha esposa não consegue se filiar a meu plano familia

Pessoal, mesmo minha esposa morando junto comigo, o spotify cancelou seu plano familia porque disse que não confirmou o endereço. Reenviei o convite familia para ela e agora ela não consegue nem mais fazer cadastro com o email dela. Por favor me ajud...

  • Casual Listener
  • Pessoal, mesmo minha esposa morando junto comigo, o spotify cancelou seu plano familia porque disse que não confirmou o endereço.    Reenviei o convite familia para ela e agora ela não co...
  • Bittencourt
  • Spotify Star
  • 502 Views
  • 3 replies
  • 0 likes
  • 502 Views
  • 3 replies
  • 0 likes

share playlists with family members

I would like to share my playlists with my daughter and invited her via premium family subcription upgrade. Can she see my playlists or what are options to enable her to see my playlists?

  • Newbie
  • I would like to share my playlists with my daughter and invited her via premium family subcription upgrade.  Can she see my playlists or what are options to enable her to see my playlists?
  • Maxim
  • Spotify Star
  • 322 Views
  • 1 replies
  • 0 likes
  • 322 Views
  • 1 replies
  • 0 likes

Part of family but at university?

Hello, My family is thinking about purchasing family plan but have a question. I am essentially forced to live on campus for a portion of the year. Other times i am not home for lengths of time not of my choosing because of an internship through scho...

  • Newbie
  • Hello,   My family is thinking about purchasing family plan but have a question. I am essentially forced to live on campus for a portion of the year. Other times i am not home for lengths of t...
  • Maxim
  • Spotify Star
  • 311 Views
  • 1 replies
  • 0 likes
  • 311 Views
  • 1 replies
  • 0 likes

Quantidade músicas.

Como saber a quantidade de músicas baixadas no Spotify??

  • Newbie
  • Como saber a quantidade de músicas baixadas no Spotify??
  • Bittencourt
  • Spotify Star
  • 24126 Views
  • 1 replies
  • 3 likes
  • 24126 Views
  • 1 replies
  • 3 likes

Superuser Contribution Dificuldade em entrar no plano famíliar

Meu irmão fez assinatura do family premium, porém ninguém da família pra quem ele mandou o convite está conseguindo entrar e ativar o Premium, não abre a página para confirmar o código e nem o endereço só fica carregando, a conta dele já está funcion...

  • Casual Listener
  • Meu irmão fez assinatura do family premium, porém ninguém da família pra quem ele mandou o convite está conseguindo entrar e ativar o Premium, não abre a página para confirmar o código e nem o e...
  • Kaucavalcanti
  • Newbie
  • 654 Views
  • 2 replies
  • 0 likes
  • 654 Views
  • 2 replies
  • 0 likes

Superuser Contribution Error al unirse a plan familiar

La intentar unirme a un plan familiar me sale error, de que estuve en otros dos planes en los últimos 12 meses. En uno dure solo 2 meses y en el otro solo 15 días. Por que expiraron. Cuanto tiempo debe pasar para unirme a otro plan familiar?

  • Newbie
  • La intentar unirme a un plan familiar me sale error, de que estuve en otros dos planes en los últimos 12 meses.  En uno dure solo 2 meses y en el otro solo 15 días. Por que expiraron.  Cu...
  • Fran_chavarri
  • Casual Listener
  • 40122 Views
  • 3 replies
  • 9 likes
  • 40122 Views
  • 3 replies
  • 9 likes

I cannot include family members

I am not able to include my brother on my family account. I send him the invitation, he gets it, but when completing, it says it cannot be done.How to proceed?thanks in advance

  • Newbie
  • I am not able to include my brother on my family account. I send him the invitation, he gets it, but when completing, it says it cannot be done. How to proceed? thanks in advance
  • Bittencourt
  • Spotify Star
  • 447 Views
  • 1 replies
  • 0 likes
  • 447 Views
  • 1 replies
  • 0 likes

Preciso que o Spotify entre em contato comigo

Preciso que façam uma nova tentativa de cobrança no meu cartão pois a primeira não funcionou mas já falei com meu

  • Newbie
  • Preciso que façam uma nova tentativa de cobrança no meu cartão pois a primeira não funcionou mas já falei com meu 🏦
  • Bittencourt
  • Spotify Star
  • 972 Views
  • 18 replies
  • 0 likes
  • 972 Views
  • 18 replies
  • 0 likes

Family plan invite link - Can't log in

We are trying to add our kids to our family plan account. They are receiving the invitiation email, and when we follow the link for "accept invitation" it takes us to the login page. However, we are not seeing any place to create a password and can't...

  • Newbie
  • We are trying to add our kids to our family plan account.  They are receiving the invitiation email, and when we follow the link for "accept invitation" it takes us to the login page.  H...
  • Maxim
  • Spotify Star
  • 324 Views
  • 1 replies
  • 0 likes
  • 324 Views
  • 1 replies
  • 0 likes

Family premium not recognised

Hi, Ive accepted the email invite sent to me, and my daughter says that I'm showing as accepted & part of the family subscription, but my account still shows me as on the free trial, with adds etc. Any ideas what to do? I have reinstalled the app, lo...

  • Casual Listener
  • Hi, Ive accepted the email invite sent to me, and my daughter says that I'm showing as accepted & part of the family subscription, but my account still shows me as on the free trial, with adds e...
  • mairahAB
  • Newbie
  • 1235 Views
  • 9 replies
  • 1 likes
  • 1235 Views
  • 9 replies
  • 1 likes

Öğrenci indirimi ödeme sorunu

2 gün önce spotify öğrenci indiriminden yararlanmak ders programımı gönderdim.Kart bilgilerimi girdiğim için de ödeme alındı. Bugün öğrenci olduğum doğrulandı fakat hala premium üyesi değilim ve ödeme sorunu gösteriyor. Lütfen ya para iadesi ya da pr...

  • Casual Listener
  • 2 gün önce spotify öğrenci indiriminden yararlanmak ders programımı gönderdim.Kart bilgilerimi girdiğim için de ödeme alındı. Bugün öğrenci olduğum doğrulandı fakat hala premium üyesi değilim ve ödem...
  • Luke
  • Spotify Star
  • 432 Views
  • 3 replies
  • 0 likes
  • Other
  • 432 Views
  • 3 replies
  • 0 likes

Liberação do free

Ola, fui cliente Spotify por anos e nunca tive nenhuma promoção. Gostaria de pedir a vocês liberação por 3 meses de cortesia da minha conta familiar, como me foi prometido anteriormente.

  • Newbie
  • Ola, fui cliente Spotify por anos e nunca tive nenhuma promoção.  Gostaria de pedir a vocês liberação por 3 meses de cortesia da minha conta familiar, como me foi prometido anteriormente. 
  • Bittencourt
  • Spotify Star
  • 237 Views
  • 1 replies
  • 0 likes
  • 237 Views
  • 1 replies
  • 0 likes

premium problem

Hello, I'm in premium family but it has stopped working. Manager sent me a new invitation and there is a mistake. "You are unable to join this family plan". Please help me.

  • Visitor
  • Hello, I'm in premium family but it has stopped working. Manager sent me a new invitation and there is a mistake. "You are unable to join this family plan". Please help me.
  • Hubo
  • Community Legend
  • 233 Views
  • 1 replies
  • 0 likes
  • Student
  • 233 Views
  • 1 replies
  • 0 likes