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Get help verifying your Premium for Family.
The mail with request of spotify to verify the home adress was on spam and now a family member is blocked for 12 months. How can I reactivate the account?
Casual Listener
20214 Views
44 replies
4 likes
Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...
Regular
179188 Views
32 replies
9 likes
PlanFree/PremiumCountry Canada, United States My Question or IssueI recently moved from the United States to Canada. After reading up on the steps to take to change my family account from US to Canada I still seem to have some problems. I canceled my...
Plan Free/Premium Country Canada, United States My Question or Issue I recently moved from the United States to Canada. After reading up on the steps to take to change my family...
Spotify Star
2454 Views
3 replies
0 likes
PlanPremiumCountry MalaysiaDeviceSamsung Galaxy J7 PrimeOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I am unable to join the Premium for Family plan despite the invite being sent ot me. The other members were able to j...
...remium for Family plan despite the invite being sent ot me. The other members were able to join the plan once the invite has been sent. I have tried multiple times but yet to no avail. I hope t...
Spotify Star
514 Views
3 replies
1 likes
PlanPremium DeviceSamsung Galaxy J3, HP Notebook Operating SystemWindows 10 My Question or Issue I recently got Spotify premium, and as of a few days ago, Spotify won't allow me to add songs to my queue. When I look under options for a song (the 3 do...
Plan Premium Device Samsung Galaxy J3, HP Notebook Operating System Windows 10 My Question or Issue I recently got Spotify premium, and as of a few days ago, Spot...
Roadie
782 Views
3 replies
0 likes
Ich war Mitglied bei Spotify Family, und habe nach ca. 3 Wochen eine E-Mail bekommen, wegen dem Konto verifizieren, was ich auch gemacht habe.(Habe Screenshots gemacht). Nun habe ich aber nach der einen Woche, die ich dafuer Zeit hatte kein Premium m...
Ich war Mitglied bei Spotify Family, und habe nach ca. 3 Wochen eine E-Mail bekommen, wegen dem Konto verifizieren, was ich auch gemacht habe.(Habe Screenshots gemacht). Nun habe ich aber nach der e...
Roadie
734 Views
5 replies
0 likes
Hola, tengo un plan familiar mensual y que cambiaré al año, ahora no me aparece la opción de pagarlo 1 vez al año, me podrian pasar a enlace? por favor
Hola, tengo un plan familiar mensual y que cambiaré al año, ahora no me aparece la opción de pagarlo 1 vez al año, me podrian pasar a enlace? por favor
Roadie
439 Views
1 replies
0 likes
PlanPremium My Question or Issue Hello, Today I logged into spotify page and I noticed I'm paying for the family plan since two months. I don't know why I haven't noticed it earlier but I didn't start this family plan and I didn't even know it exists...
Plan Premium My Question or Issue Hello, Today I logged into spotify page and I noticed I'm paying for the family plan since two months. I don't know why I haven't n...
Spotify Star
292 Views
1 replies
0 likes
PlanFree/PremiumCountryUK Deviceiphone XOperating Systemios 11.4 I decided to upgrade from premium to family. I naively filled the address without thinking it was going to be asked every member and that I wouldn't be able to change it or read it late...
Plan Free/Premium Country UK Device iphone X Operating System ios 11.4 I decided to upgrade from premium to family. I naively filled the address without thinking it was going t...
Composer
422 Views
1 replies
0 likes
Hi, I have a premium account and wanted to upgrade this to a family account so my sister can use this as well. However, after looking into this I have seen that you need to be all living at the same address as eachother. I was wondering as we live at...
Hi, I have a premium account and wanted to upgrade this to a family account so my sister can use this as well. However, after looking into this I have seen that you need to b...
Spotify Star
362 Views
1 replies
0 likes
PlanFamily PlanCountry USDevice(iPhone 7)Operating System(iOS 10) My Question or Issue Sent an invite to family member. They receive link, when clicking on Accept Invitation, rhey are redirected to a logon site. Nowhere to put invite code, only login...
Plan Family Plan Country US Device (iPhone 7) Operating System (iOS 10) My Question or Issue Sent an invite to family member. They receive link, when clicking on Accept I...
Spotify Star
562 Views
1 replies
0 likes
Hello,I had a family account and can send invitations to new members. But when I try to send it to my wife's current spotify accound which is free at the moment she can not join with same adress other new members join.
Hello, I had a family account and can send invitations to new members. But when I try to send it to my wife's current spotify accound which is free at the moment she can not join with same adress o...
Moderator
876 Views
1 replies
0 likes
hello,I shared a account with my mom but I couldn’t listen music at the same time she did, so we made an family account so that we both can listen music at the same time. For a few weeks this worked but now I can’t listen music at the same time as my...
hello, I shared a account with my mom but I couldn’t listen music at the same time she did, so we made an family account so that we both can listen music at the same time. For a few weeks t...
Spotify Star
642 Views
1 replies
0 likes
A Family account can hold up to 6 accounts.Bit how many devices can we connent in total? Thx
A Family account can hold up to 6 accounts. Bit how many devices can we connent in total? Thx
Community Legend
774 Views
1 replies
0 likes
My Question or Issue I want to upgrade to premium family but i am devorced and my children are registered on the adres of my ex. They are living with me for half of the time. Can i get a family account or is this not possible?
My Question or Issue I want to upgrade to premium family but i am devorced and my children are registered on the adres of my ex. They are living with me for half of the time. C...
Community Legend
372 Views
1 replies
0 likes
Hi, I was using spotify premium with the special offer of 0.99 TL/month for last 3-4 months but all of a sudden without any warnings payment jumped to the 6.99 TL. When I got this special offer I am certain that it said 1 year deal. So why is this ha...
Hi, I was using spotify premium with the special offer of 0.99 TL/month for last 3-4 months but all of a sudden without any warnings payment jumped to the 6.99 TL. When I got this special offer I am ...
Community Legend
372 Views
1 replies
0 likes
Hey Guys, I recently was having trouble with my brother going into the Spotify Family feature after he was removed, because he was supposed to verify his email but he didn't do it. We tried to invite him back but it didn't work. Solution: https://sup...
Hey Guys, I recently was having trouble with my brother going into the Spotify Family feature after he was removed, because he was supposed to verify his email but he didn't do it. We tried t...
Spotify Star
505 Views
1 replies
2 likes
PlanPremiumCountryCanadaDevicePC, DiscordOperating SystemWindows 10, Android Nougat My Question or IssueMy family uses the family premium, and I link my discord to my spotify. We all use seperate accounts, but when my sister listens to music on her a...
Plan Premium Country Canada Device PC, Discord Operating System Windows 10, Android Nougat My Question or Issue My family uses the family premium, and I link my discord to my s...
Roadie
559 Views
1 replies
0 likes
Estou com problemas no meu plano familia,Não consigo por no plano minhas mulher e as pessoas q moram comigo.Mando o convite eles colocam o endereço q é igual o meu.Mas fala q não da.
Estou com problemas no meu plano familia, Não consigo por no plano minhas mulher e as pessoas q moram comigo. Mando o convite eles colocam o endereço q é igual o meu. Mas fala q não da. &...
Spotify Star
354 Views
1 replies
0 likes
PlanPremiumCountry HK My Question or Issue my family member is being removed from plan. And she can't access the premium plan even I re-invited her even we are living in the same address.Please advise.
Plan Premium Country HK My Question or Issue my family member is being removed from plan. And she can't access the premium plan even I re-invited her e...
Spotify Star
575 Views
1 replies
0 likes
I am not able to setup a Family premium Plan. It keeps giving me the Error: "We're all mixed up. Please try again later." This is under a new email address that I just setup through Spotify. Any Ideas?? My Question or Issue
I am not able to setup a Family premium Plan. It keeps giving me the Error: "We're all mixed up. Please try again later." This is under a new email address that I just s...
Not applicable
2015 Views
2 replies
0 likes
Hello,I've been using the family subscription for well over a year now in Brazil without any issues. However, just a few weeks ago all my family members were removed from it because spotify "couldn't verify they lived at the same address". Spotify se...
Hello, I've been using the family subscription for well over a year now in Brazil without any issues. However, just a few weeks ago all my family members were removed from it because s...
Roadie
1238 Views
5 replies
0 likes
