Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help verifying your Premium for Family.
I can’t join our family subscription and when I try it tells me that I can’t change twice in 12th months even though I haven’t changed my subscription for over 18 months plus does anyone know how I can get help with this problem?
Newbie
78567 Views
65 replies
5 likes
My wife is a keen listener of e-books and I am not. I am the Plan Manager for our family account. There are 3 users me, my wife and my daughter. I cannot transfer access to e-Books to my wife (I asked on here already). I now want my wife to be our Pl...
Casual Listener
57821 Views
23 replies
8 likes
PlanPremium Family Device(iPad) Operating System(iOS latest) My Question or IssueHi, when i browse my app under my account, I can see audiobooks which are able to be played. However when I use my kids premium family login under their iPad, same audio...
Newbie
195264 Views
265 replies
33 likes
The mail with request of spotify to verify the home adress was on spam and now a family member is blocked for 12 months. How can I reactivate the account?
Casual Listener
28930 Views
44 replies
4 likes
We made a family account but my dad can't get the acceptance invitation. We checked the mail and we send the invitation multiple times but he just won't receive it. Anyone know what to do?
We made a family account but my dad can't get the acceptance invitation. We checked the mail and we send the invitation multiple times but he just won't receive it. Anyone know what to do?
Roadie
502 Views
1 replies
0 likes
Prezados, existe alguma promoção vigente para estimular a migração do plano Gratis para o Familiar? Só achei promoções para migração para o plano premium individual.
Prezados, existe alguma promoção vigente para estimular a migração do plano Gratis para o Familiar? Só achei promoções para migração para o plano premium individual.
Spotify Star
442 Views
1 replies
1 likes
Bir aydır sorunsuz kullandığım aile paketinde ödeme bir gün geciktiği için hesaptan iki üyemi atmış ve şimdi tekrar alamıyorum lütfen bana yardım edin çıldırmak üzereyim
Bir aydır sorunsuz kullandığım aile paketinde ödeme bir gün geciktiği için hesaptan iki üyemi atmış ve şimdi tekrar alamıyorum lütfen bana yardım edin çıldırmak üzereyim
Roadie
505 Views
1 replies
0 likes
My Question or IssueNão consigo entrar no plano familar com minha familia, moramos todos juntos e as 2 contas foram descadastradas alegando que moramos em lugares diferentes. Tentamos reenviar o convite várias vezes, mas o erro "Você não pode entrar ...
My Question or Issue Não consigo entrar no plano familar com minha familia, moramos todos juntos e as 2 contas foram descadastradas alegando que moramos em lugares diferentes. Tentam...
Spotify Star
513 Views
1 replies
0 likes
PlanFamily Premium My Question or Issue I cancelled my Family premium subscription from my credit card then i tried to subscribe again using my savings/debit account while processing it failed. So I tried to use again my credit card but my spotify ac...
Plan Family Premium My Question or Issue I cancelled my Family premium subscription from my credit card then i tried to subscribe again using my savings/debit account while p...
Visitor
1401 Views
3 replies
1 likes
PlanPremiumCountryNetherlandsDevice Operating System My Question or Issue I would like to have a family subscription to allow my two sons to listen to their own music on Spotify. However, i am co-parenting, and they live 50% in my house and 50% in th...
Plan Premium Country Netherlands Device Operating System My Question or Issue I would like to have a family subscription to allow my two sons to listen to their own m...
Moderator
423 Views
1 replies
0 likes
PlanPremiumCountry UKDeviceiPhone 6, Moto X ForceOperating SystemAndroid Nougat My Question or IssueAs most of people here, I'm having issues when controlling Spotify on Google Home Mini. Whenever I ask to play a song it says "Sorry, something went w...
Plan Premium Country UK Device iPhone 6, Moto X Force Operating System Android Nougat My Question or Issue As most of people here, I'm having issues when controlling Spoti...
Roadie
2087 Views
1 replies
0 likes
PlanFree/familyCountryNetherlands DeviceiPhone 6, Samsung Galaxy 6Operating SystemiOS 10, Android Windows 10 My Question or IssueI have stopped my permium subscription via KPN Netherlands, they have already confrom that i have from today a FREE accou...
Plan Free/family Country Netherlands Device iPhone 6, Samsung Galaxy 6 Operating System iOS 10, Android Windows 10 My Question or Issue I have stopped my permium s...
Spotify Star
396 Views
1 replies
0 likes
PlanFamily premiumCountryCzech Republic My Question or Issue Hello, I tried to add my wife to family plan, but the invite never came (the address is right) eventhough I sent it several times, any help?
Plan Family premium Country Czech Republic My Question or Issue Hello, I tried to add my wife to family plan, but the invite never came (the address is right) eventhough I sent i...
Spotify Star
390 Views
1 replies
0 likes
Bonjour, J'ai un soucis pour effectuer ma demande d'abonnement premium avec tarif étudiant. En effet, la page d'authentification n'apparait pas. On me dit que je vais être redirigée sur un autre site pour authentifier mon statut effiant mais la seule...
Bonjour, J'ai un soucis pour effectuer ma demande d'abonnement premium avec tarif étudiant. En effet, la page d'authentification n'apparait pas. On me dit que je vais être redirigée sur un a...
Moderator
1886 Views
1 replies
0 likes
I canceled my premium account and became a free account. When I got the invitation from my family and tried to use the link it keeps saying join my own family plan instead of my family’s family plan. Why? How do I solve this problem. Thank you.
I canceled my premium account and became a free account. When I got the invitation from my family and tried to use the link it keeps saying join my own family plan instead of my family’s family plan....
Roadie
583 Views
1 replies
0 likes
PlanFriends and Family PremiumCountryAustraliaDevice(iPhone X)Operating System(iOS 11.4) My Question or IssueI have paid for Preimum for Family, and it isn't working. My account still says Preimum, and I am still having 'Spotify war' with my wife, wh...
Plan Friends and Family Premium Country Australia Device (iPhone X) Operating System (iOS 11.4) My Question or Issue I have paid for Preimum for Family, and it isn't working....
Moderator
386 Views
1 replies
0 likes
PlanPremiumCountry UkDevice(iPhone 7Operating Systemios 11 My Question or Issue Hi, my family membership has been shared with multiple non registered users by one of the registered users. How can I tell how many people? Or who? Like on Netflix you ca...
Plan Premium Country Uk Device (iPhone 7 Operating System ios 11 My Question or Issue Hi, my family membership has been shared with multiple non registered u...
Spotify Star
605 Views
3 replies
0 likes
Hi there, by mistake my Premium for Family account was changed to a Premium account, and I want to change it back to Premium for Familiy, and continue as is. This seems not to be possible?
Hi there, by mistake my Premium for Family account was changed to a Premium account, and I want to change it back to Premium for Familiy, and continue as is. This seems not to be possible?
Moderator
426 Views
1 replies
0 likes
PlanFree/PremiumCountry LithuaniaDeviceiPhone 7Operating SystemiOS 11 My Question or Issue Hello. I was trying to buy spotify premium for 0.99€. I got a discount, but didnt’t got premium, because I tried premium before. Later I was trying to use stud...
Plan Free/Premium Country Lithuania Device iPhone 7 Operating System iOS 11 My Question or Issue Hello. I was trying to buy spotify premium for 0.99€. I got a discount, b...
Spotify Star
433 Views
1 replies
0 likes
I would like to create a account for use with Sonos, so I don't get kick out of Spotify, if anyone is playing Sonos at home, but can I create a account with the same e-mail address which I'm using for my "private" spotify account without mixing up th...
I would like to create a account for use with Sonos, so I don't get kick out of Spotify, if anyone is playing Sonos at home, but can I create a account with the same e-mail address which I'm using fo...
Regular
469 Views
1 replies
0 likes
PlanPremium for FamilyCountry Canada My Question or Issue Can other accounts see each others library, playlist and current song listening? How about "parent" account?
Plan Premium for Family Country Canada My Question or Issue Can other accounts see each others library, playlist and current song listening? How about "parent" account?
Roadie
386 Views
1 replies
0 likes
I paid two times for the 3 months campaign but I still have the free account. How could you help me ? I paid two times, page is refreshing and want me to write my card informations again. I wonder how spotify become a big brand.2 kere ödeme yaptığım ...
I paid two times for the 3 months campaign but I still have the free account. How could you help me ? I paid two times, page is refreshing and want me to write my card informations again. I w...
Roadie
345 Views
1 replies
0 likes
PlanPremiumCountry TRDevicegm5 plusOperating Systemandroid My Question or Issue param cekildi fakat uyelik hala yokı paid for the premium account but i still dont have the pre acc
Plan Premium Country TR Device gm5 plus Operating System android My Question or Issue param cekildi fakat uyelik hala yok ı paid for the premium account but i st...
Roadie
293 Views
1 replies
0 likes
PlanPremium familyCountryMalaysia Device Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I have trouble giving my brother access to the family plan as i cant seem to find the right address. He also messed up the fields wh...
Plan Premium family Country Malaysia Device Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I have trouble giving my brother a...
Roadie
502 Views
4 replies
0 likes
