Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help verifying your Premium for Family.
The mail with request of spotify to verify the home adress was on spam and now a family member is blocked for 12 months. How can I reactivate the account?
Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...
I had to change my MC and then when I renewed my payment, it only withdrew for regular premium and not for family... Why? I'm not interested in paying dubble to get it again. Can I just pay the difference? How?
I`m trying to get a family plan with my family members, but when I invite them any of them is able to accept the invitation.I don't really want to create a new account just to get the address al over again
Hi! I have premium familiar plan, and I entered WRONG ADDRESS and i need to change urgent!! Beacuse when I invite people to join they need to put the address I entered and I dont remember. How can I Fix that?< Screenshot removed for security >
Hi i need some help, we lost our premium features because we live in a contry with out postal code (Honduras), my dad had already complained and they told us that they would re-verify our account because our postal code but today i lost my premium. S...
Merhaba arkadaşlar, öğrenci için premium hesabı kullanıyorum fakat belirli bir süre için spotify premium üyeliğinden ayrılmam gerekiyor.Merak ettiğim durum şu, geriye döndüğüm zaman iptal etmiş olmama rağmen öğrenci için spotify premium a tekrar başv...
Hola, estoy suscrito desde marzo 2018 al plan Premium, para lo cual hice la compra y pago anual. Ahora quisiera migrar al plan familiar, y quisera saber si solo tendre que pagar la diferencia de costos de estos planes, y de ser el caso quisiera pagar...
I want to set up premium for family, but spotify's premium for family link seems to be unreachable. https://www.spotify.com/us/family/ This first link works, but if you click the "get started button" spotify send you to a "we're all mixed up" message...
hi there, regard on the Family Monthly subscription. this is my 2nd month of subscription.. just want to check why i still need to re-invited my family member to re-join this Plan? and on the payment wise.. can it be paying one time off via Credit ca...
I know I set it up on my email account - but when I log in I get a message saying:"Spotify PremiumYour account is part of a family plan, please refer to the Premium for Family owner to manage your plan."So what's going on? I want to add a couple of m...
Spotify Usernamehori.lisaPlanFamily PremiumCountry USADeviceIphone 7+Operating SystemiOS 11 My Question or Issue I am trying to add my daughter to our family plan so she can download and listen to music on her IPod 5th gen, but when we try to email h...
Hola, buen día, hace una semana que me viene llegando el mail de que no pueden procesar el pago con mi tarjeta de credito, lo vengo pagando hace años con la misma. Hablé con Visa y me dijeron que ellos no tienen ningún problema con la TC y que mi TC ...
Cree mi cuenta de Spotify en Ecuador, donde vivo, hace mucho timepo. Viaje a Esados Unidos y utilice una promocion que decia que me daba 2 meses premium gratis, puse una tarjeta de credito de Panama y pude ser premium. Un mes despues de ir a Estados ...
You make us pay for a subscription that needs multiple instances of the same address. As it is now, i need to know what i wrote... like for example Street Number: 35, 13th or 35 13th. We all know the reason for why we cant see it. You lose money, but...
Spotify Usernamechristiaan.portengenPlanPremiumCountryNetherlandsDeviceIphone/Windows Laptop My Question or Issue Hello, I live with my girlfriend on the same address and we want a family account. However she has her own premium account with her inte...
Why my family subscription sometime have unknow user join ?What could i do it after remove these user id?
Duda, alguien tiene ya el plan familiar? Me interesaría contratarlo si tendré la posibilidad de compartirlo con mi hermano y algunos miembros de mi familia pero bueno todos tenemos diferente domicilio, spotify señala que deben ser del mismo domicilio...
I have signed up and paid for the family plan but my account still says I'm using Spotify Free
I was kicked out of the Premium Familiy account and now I'm not able to upgrade my account to Premium Family again in spite of an invitation from my familiy.
hi im recently new to spotify a family member sent me an invite i forgot to accept it and the 7 days has expired.he resent the invite but after filling out the info, it denies me. pls help very frustrating. trying to use spotify premium only allowing...
I have only had family plan for 4 days and nobody has not used my plan, today I switched back to regular premium...will I get charged the family plan eventhough I haven't used it