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Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 106850 Views
  • 32 replies
  • 6 likes
  • 106850 Views
  • 32 replies
  • 6 likes

Changed to Family Premium

Hello,I was signed up as a Spotify Premium Client on my own. Now we have a Spotify Premium Family Account.I can't find, if the payment automaticcaly stoped by changing my account. Otherwise I have to pay double.Kind regards,Yvonne Bakkenes

  • Newbie
  • Hello, I was signed up as a Spotify Premium Client on my own. Now we have a Spotify Premium Family Account. I can't find, if the payment automaticcaly stoped by changing my account. Otherwise I h...
  • Luke
  • Spotify Star
  • 178 Views
  • 1 replies
  • 0 likes
  • 178 Views
  • 1 replies
  • 0 likes

Family premium stoped working

I’m part of a premium family account, a member not the bill payer. My premium has randomly stopped work and is now showing as a free account. Everyone else’s account is still showing as premium apart from mine. How can I sort this out - we are paying...

  • Newbie
  • I’m part of a premium family account, a member not the bill payer. My premium has randomly stopped work and is now showing as a free account. Everyone else’s account is still showing as premium a...
  • Congrats
  • Newbie
  • 435 Views
  • 2 replies
  • 0 likes
  • 435 Views
  • 2 replies
  • 0 likes

I cant join in my family account

My uncle sent me the invitation but when I accept the invitation and after I put my name and all of that information, the page saids that I can't join because it isn't possible... what I supposed to do? I won't open another account... please I need h...

  • Newbie
  • My uncle sent me the invitation but when I accept the invitation and after I put my name and all of that information, the page saids that I can't join because it isn't possible... what I supposed to ...
  • Maxim
  • Spotify Star
  • 294 Views
  • 5 replies
  • 0 likes
  • 294 Views
  • 5 replies
  • 0 likes

Empty adress, cant change it, family can not join

Hi there,I am using Spotify Family since it started in Germany. Today unfortunately my family said, they can not use Spotify anymore.After I checked my account, I saw that no adress is shown in the 'manage family account' site.I re-invited them but t...

  • Newbie
  • Hi there, I am using Spotify Family since it started in Germany. Today unfortunately my family said, they can not use Spotify anymore. After I checked my account, I saw that no adress is shown in t...
  • 125 Views
  • 0 replies
  • 0 likes
  • family
  • 125 Views
  • 0 replies
  • 0 likes

Blank screen when I click on Premium for Family and wish to send an invite

I can't invite anyone in my family because when I hit the "Go" button to Add Family Members, all I get is a blank screen. See attached. Been this way since last night.

  • Newbie
  • I can't invite anyone in my family because when I hit the "Go" button to Add Family Members, all I get is a blank screen.  See attached.  Been this way since last night.
  • jbbelpaire
  • Casual Listener
  • 712 Views
  • 10 replies
  • 0 likes
  • 712 Views
  • 10 replies
  • 0 likes

Cant add a member to familiar plan

Good morning. Im trying to add a member to familiar but when she got the message to join say have an error, can help me with that?

  • Newbie
  • Good morning. Im trying to add a member to familiar but when she got the message to join say have an error, can help me with that?
  • Maxim
  • Spotify Star
  • 186 Views
  • 1 replies
  • 0 likes
  • 186 Views
  • 1 replies
  • 0 likes

Solved!! Purchased Premium with gift code, now want Family

My wife and I both had free plans and this Christmas our son purchased a gift code for us for one year of Premium. (He thought it was for the Family plan, but apparently not). I used the gift code to upgrade my account so I now have a one year Prime ...

  • Casual Listener
  • My wife and I both had free plans and this Christmas our son purchased a gift code for us for one year of Premium. (He thought it was for the Family plan, but apparently not). I used the gift code t...
  • user-removed
  • Not applicable
  • 1577 Views
  • 5 replies
  • 1 likes
  • family
  • 1577 Views
  • 5 replies
  • 1 likes

One year acount to family acount

Two months ago I subscribed to a one year premium acount, since would give me a discount.Now I'm moving in with my girlfriend, so I wanna change it to a Family Acount, we're both Premium subscribers.I'm reading the Help pages and this "upgrade" seems...

  • Newbie
  • Two months ago I subscribed to a one year premium acount, since would give me a discount. Now I'm moving in with my girlfriend, so I wanna change it to a Family Acount, we're both Premium s...
  • 363 Views
  • 0 replies
  • 0 likes
  • family
    One Year
  • 363 Views
  • 0 replies
  • 0 likes

Husband can’t use Spotify same time as me

I upgraded to family account last week and sent my husband the invite. He set himself up and it worked fine first time but since then as soon as one of us starts using Spotify the other can’t use it at the same time. Any idea?

  • Newbie
  • I upgraded to family account last week and sent my husband the invite. He set himself up and it worked fine first time but since then as soon as one of us starts using Spotify the other can’t use i...
  • LordRollin
  • Community Legend
  • 454 Views
  • 1 replies
  • 0 likes
  • family
  • 454 Views
  • 1 replies
  • 0 likes

Subscription no longer says premium family although I still pay for premium family

I pay for Spotify family premium. I've also already added family members. Today I went into my account to add another member but it now says I have Spotify premium, not premium family.

  • Newbie
  • I pay for Spotify family premium. I've also already added family members. Today I went into my account to add another member but it now says I have Spotify premium, not premium family
  • 143 Views
  • 0 replies
  • 0 likes
  • 143 Views
  • 0 replies
  • 0 likes

Wont add family members

When my family clicks the "accept invite" link, it doesn't bring them to a link to put in the code. It just shows my credit card information and asks if it i want to update any info.

  • Newbie
  • When my family clicks the "accept invite" link, it doesn't bring them to a link to put in the code. It just shows my credit card information and asks if it i want to update any info.
  • 129 Views
  • 0 replies
  • 0 likes
  • 129 Views
  • 0 replies
  • 0 likes

I cannot invite my family members in Premium Family

I cannot invite my family members in my Premium Family. After answering the confirmation and submit button, a screen window pops up that only family members living in the same address is allowed. However, we, my family members are all giving the same...

  • Newbie
  • I cannot invite my family members in my Premium Family.  After answering the confirmation and submit button, a screen window pops up that only family members living in the same address is a...
  • 147 Views
  • 0 replies
  • 0 likes
  • 147 Views
  • 0 replies
  • 0 likes

Accepted a wrongly sent invite

Hello Spotifyians, I managed to mess up my family subscription and join the wrong one, afterwards left immediately. I now can not join the family subscription my girlfriend's in. Can this block be lifted somehow? Kind regards

  • Casual Listener
  • Hello Spotifyians,    I managed to mess up my family subscription and join the wrong one, afterwards left immediately. I now can not join the family subscription my girlfriend's in. Can t...
  • LeoRager
  • Community Legend
  • 408 Views
  • 5 replies
  • 0 likes
  • family
  • 408 Views
  • 5 replies
  • 0 likes

Not able to provide access to family members

TO whomever it may concern, I am having though time to include people from my home to access into Spotiy premium family... The account that offers family platinum is bariskorlu and the invited account is "removed sensitive information /L" who has bee...

  • Newbie
  • TO whomever it may concern, I am having though time to include people from my home to access into Spotiy premium family... The account that offers family platinum is bariskorlu and the invited a...
  • LeoRager
  • Community Legend
  • 238 Views
  • 1 replies
  • 0 likes
  • Student
  • 238 Views
  • 1 replies
  • 0 likes

Other Family Plan member's music is playing on my device

Hi there, I have myself, my mom and my three siblings on a Family Plan. I just added my siblings today, and I was listening to music through the Spotify app on my phone. Midway through a song, the "devices" window pops up saying I can listen to music...

  • Regular
  • Hi there,   I have myself, my mom and my three siblings on a Family Plan. I just added my siblings today, and I was listening to music through the Spotify app on my phone. Midway through a s...
  • LeoRager
  • Community Legend
  • 1077 Views
  • 1 replies
  • 1 likes
  • family
  • 1077 Views
  • 1 replies
  • 1 likes

Solved!! Can't join a family group

Hello, I was paying for premium until my father said he was going to do a family pack. I checked the faq and I had to cancel my current sub, so I did. But now I haven't received any mail for joining the family plan. Not even in spam. Anyone that can ...

  • Casual Listener
  • Hello,   I was paying for premium until my father said he was going to do a family pack. I checked the faq and I had to cancel my current sub, so I did. But now I haven't received any mail f...
  • LeoRager
  • Community Legend
  • 343 Views
  • 3 replies
  • 0 likes
  • family
  • 343 Views
  • 3 replies
  • 0 likes

Can I add a Family Member (sister) who resides in another county to our Spotify Family Premium?

Can I add a Family Member (sister) who resides in another county to our Spotify Family Premium Account? Or how can I allow her to access Spotify Premium where I cover the costs for her even though we reside in different countries ie: Australia and Ne...

  • Newbie
  • Can I add a Family Member (sister) who resides in another county to our Spotify Family Premium Account? Or how can I allow her to access Spotify Premium where I cover the costs for her even though w...
  • OverratedDev
  • Music Fan
  • 242 Views
  • 1 replies
  • 0 likes
  • 242 Views
  • 1 replies
  • 0 likes

Ogrenci Indirimi sorunu

10 gun once ogrenci premium icin basvurdum ucret kesildi ama halen ogrenci belgesi onay mesaji gelmedi ve hesabim halen free olarak gorunuyor ustelik 2 kere 6.99 kesildi

  • Casual Listener
  • 10 gun once ogrenci premium icin basvurdum ucret kesildi ama halen ogrenci belgesi onay mesaji gelmedi ve hesabim halen free olarak gorunuyor ustelik 2 kere 6.99 kesildi
  • sercan2295
  • Casual Listener
  • 366 Views
  • 1 replies
  • 0 likes
  • 366 Views
  • 1 replies
  • 0 likes

Account Verification For Family Activation ?

I live the same adress with my cousin. He send me a family invitation 3 days ago .I opened mail and accept the invite and my account upgrade premium. But yesterday i received an email which told me "we cannot verified you and your invitator live same...

  • Newbie
  • I live the same adress with my cousin. He send me a family invitation 3 days ago .I opened mail and accept the invite and my account upgrade premium. But yesterday i received an email which told m...
  • 151 Views
  • 0 replies
  • 0 likes
  • 151 Views
  • 0 replies
  • 0 likes