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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Premium Family

Get help verifying your Premium for Family.

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Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 140121 Views
  • 32 replies
  • 8 likes
  • 140121 Views
  • 32 replies
  • 8 likes

Premium for family

Help, I recently paid for spotify premium for the family and instead of putting my name as the owner of the account, I put the name of my son. I've looked but I can't find a way to change the account name. The email and password are still my own, and...

  • Newbie
  • Help, I recently paid for spotify premium for the family and instead of putting my name as the owner of the account, I put the name of my son.  I've looked but I can't find a way to change the a...
  • kaitlynk
  • Roadie
  • 215 Views
  • 1 replies
  • 0 likes
  • 215 Views
  • 1 replies
  • 0 likes

Spotify familiar

Me cansé de tratar de vincular a mi esposa y mi hija al Spotify familiar, y no pude y la plataforma me dió todas las dificultades posibles, ah! Pero eso sí, me cobraron por el grupo familiar a pesar de que ellas nunca disfrutaron del servicio, por es...

  • Newbie
  • Me cansé de tratar de vincular a mi esposa y mi hija al Spotify familiar, y no pude y la plataforma me dió todas las dificultades posibles, ah! Pero eso sí, me cobraron por el grupo familiar a pesar ...
  • osornios
  • Spotify Star
  • 222 Views
  • 1 replies
  • 0 likes
  • 222 Views
  • 1 replies
  • 0 likes

Premium for Family

I have a few questions about premium for family. Can I use my student discount on it? Would we all have to use the same password? How are these separate accounts connected? Would they have access to my account, and vice versa?

  • Regular
  • I have a few questions about premium for family. Can I use my student discount on it? Would we all have to use the same password? How are these separate accounts connected? Would they have access t...
  • Nico
  • Community Legend
  • 307 Views
  • 1 replies
  • 0 likes
  • spotify premium for family
  • 307 Views
  • 1 replies
  • 0 likes

Invite fail

Heymy daughter dont receive the invitemail..tried all of the tips and such,no luck:/ No problem with her mothers invite,worked instantly.could it be some kind of restrictions on her phone maybe ? Please help us.øystein(norway

  • Casual Listener
  • Hey my daughter dont receive the invitemail..tried all of the tips and such,no luck:/  No problem with her mothers invite,worked instantly. could it be some kind of restrictions on her phone ...
  • Maxim
  • Spotify Star
  • 316 Views
  • 3 replies
  • 0 likes
  • 316 Views
  • 3 replies
  • 0 likes

Family Premium

I can’t accept my housemate’s family premium invitation. I have once successfully joined and then I forgot to verify my account and was kicked off. Although the invitation has been sent again I am unable to join. This would have been the second time ...

  • Newbie
  • I can’t accept my housemate’s family premium invitation. I have once successfully joined and then I forgot to verify my account and was kicked off. Although the invitation has been sent again I am u...
  • MattSuda
  • Spotify Star
  • 297 Views
  • 1 replies
  • 0 likes
  • 297 Views
  • 1 replies
  • 0 likes

owner family account

I thought that i was the one responsible for our family premium account, but when i access my account it keeps repeating to contact the responsible person. So nobody in my family knows who is the responsible one. How can we find out?

  • Newbie
  • I thought that i was the one responsible for our family premium account, but when i access my account it keeps repeating to contact the responsible person. So nobody in my family knows who is the r...
  • kejt_
  • Community Legend
  • 255 Views
  • 1 replies
  • 0 likes
  • 255 Views
  • 1 replies
  • 0 likes

Solved!! Deleted family member by mistake

Hi everyone, I deleted my daughteron our family account by accident this morning and have sent an invite to her straight away to get her back on our premium family plan. I'm worried she will have lost all her music and playlists when she accepts and ...

  • Newbie
  • Hi everyone,   I deleted my daughteron our family account by accident this morning and have sent an invite to her straight away to get her back on our premium family plan. I'm worried s...
  • MattSuda
  • Spotify Star
  • 1062 Views
  • 1 replies
  • 0 likes
  • 1062 Views
  • 1 replies
  • 0 likes

Superuser Contribution Re: Family subscription problem

Tengo un problema parecido mis familiares no pueden ingresar al plan familiar que me suscribi, ellos ingresaron la misma dirección pero ninguno fue aceptado

  • Newbie
  • Tengo un problema parecido mis familiares no pueden ingresar al plan familiar que me suscribi, ellos ingresaron la misma dirección pero ninguno fue aceptado 
  • Chris
  • Spotify
  • 233 Views
  • 1 replies
  • 0 likes
  • 233 Views
  • 1 replies
  • 0 likes

Superuser Contribution Me eliminaron del Plan Familiar Premium

Recibí una invitación al plan familiar, al cual sólo tuve acceso un mes para posteriormente ser eliminada repentinamente, el administrador del plan no me eliminó ni nada por el estilo, por lo que me volvió a enviar la invitación para unirme de nuevo,...

  • Newbie
  • Recibí una invitación al plan familiar, al cual sólo tuve acceso un mes para posteriormente ser eliminada repentinamente, el administrador del plan no me eliminó ni nada por el estilo, por lo qu...
  • Chris
  • Spotify
  • 5582 Views
  • 6 replies
  • 1 likes
  • 5582 Views
  • 6 replies
  • 1 likes

Solved!! I have premium and joined our family premium but Spotify have still withdrawn money from my account?

Hi!I have hade Premium for years and my husband got Family Premium for two months ago. I was invited and joined our Family account. But now I found out that Spotify have withdrawn the premium fee from my account (autogiro in Sweden) - one month after...

  • Casual Listener
  • Hi! I have hade Premium for years and my husband got Family Premium for two months ago. I was invited and joined our Family account. But now I found out that Spotify have withdrawn the premium fee f...
  • MattSuda
  • Spotify Star
  • 738 Views
  • 3 replies
  • 0 likes
  • Account
    Payment Problems
  • 738 Views
  • 3 replies
  • 0 likes

Premium for family

So we bougt a premium family pack. Eventough my borther's and father's membership has updated and they are using premium account, my membership hasnt been updated and my account seen as a free account. This is the second month of our subscribtion and...

  • Newbie
  • So we bougt a premium family pack. Eventough my borther's and father's membership has updated and they are using premium account, my membership hasnt been updated and my account seen as a free a...
  • Bittencourt
  • Spotify Star
  • 273 Views
  • 1 replies
  • 0 likes
  • 273 Views
  • 1 replies
  • 0 likes

Problema no plano família

Boa tarde!Eu e meu marido estamos com problema na conta família do spotify. Não consigo adiciona-lo, diz que o endereço não confere. Tô quase mandando minha certidão de casamento pra vocês pra ver se libera. Tem um tempãoooo que estamos tentando.

  • Newbie
  • Boa tarde! Eu e meu marido estamos com problema na conta família do spotify. Não consigo adiciona-lo, diz que o endereço não confere. Tô quase mandando minha certidão de casamento pra vocês pra ver ...
  • Bittencourt
  • Spotify Star
  • 270 Views
  • 1 replies
  • 0 likes
  • 270 Views
  • 1 replies
  • 0 likes

Não consigo entrar no plano familiar

Boa tarde, ao aceitar o convite do plano familiar, diz que eu não posso fazer parte e me encaminha pra central de ajuda. Nesse mês de abril eu estava participando do plano dos meus pais e ontem começou a aparecer propagandas, fui entender o que tinha...

  • Newbie
  • Boa tarde,    ao aceitar o convite do plano familiar, diz que eu não posso fazer parte e me encaminha pra central de ajuda. Nesse mês de abril eu estava participando do plano dos meus pai...
  • Bittencourt
  • Spotify Star
  • 255 Views
  • 1 replies
  • 0 likes
  • 255 Views
  • 1 replies
  • 0 likes

Anmelden nach Einladung Familienmitglied funktioniert nicht.

Habe Familienmitglied eingeladen. Anmeldung dann fehlgeschlagen.Trotz löschen und nochmal senden funktioniert noch immer nicht.Wer kann bitte helfen? Gibt es eine Hotline?

  • Newbie
  • Habe Familienmitglied eingeladen. Anmeldung dann fehlgeschlagen. Trotz löschen und nochmal senden funktioniert noch immer nicht. Wer kann bitte helfen? Gibt es eine Hotline?  
  • grasdackl
  • Newbie
  • 597 Views
  • 1 replies
  • 0 likes
  • 597 Views
  • 1 replies
  • 0 likes

404 on family premium page

https://www.spotify.com/hk-en/family/gives 404.I want to join but can't. please fix.

  • Newbie
  • https://www.spotify.com/hk-en/family/ gives 404. I want to join but can't. please fix.
  • Nico
  • Community Legend
  • 237 Views
  • 1 replies
  • 0 likes
  • 237 Views
  • 1 replies
  • 0 likes

Spotify

Bom dia! Gostaria de saber porque meu spotify está bloqueado para o plano familiar, haja visto que já foi pago? Me ajudem por favor! Trabalho ouvindo música e preciso do meu spotify liberado! Muito obrigada!

  • Newbie
  • Bom dia! Gostaria de saber porque meu spotify está bloqueado para o plano familiar, haja visto que já foi pago?    Me ajudem por favor! Trabalho ouvindo música e preciso do meu spotify li...
  • HielFreitas
  • Casual Listener
  • 250 Views
  • 1 replies
  • 1 likes
  • 250 Views
  • 1 replies
  • 1 likes

I can't get the 7 day premium trial

I made a new email today and I'm trying to get the 7 day free trial (note I had a previous account with a different email , and when I click on 'get a free trial' it just pops up with the 30 day trial . (I don't have a credit card)

  • Newbie
  • I made a new email today and I'm trying to get the 7 day free trial (note I had a previous account with a different email , and when I click on 'get a free trial' it just pops up with the 30 day tria...
  • Maxim
  • Spotify Star
  • 246 Views
  • 1 replies
  • 1 likes
  • 246 Views
  • 1 replies
  • 1 likes

CHANGE PAYMENT METHOD FOR SPOTIFY FAMILY

I want to subscribe to family premium, but I can't pay via paypal, visa or master since I don't have one of those. Is there another way I can pay?

  • Newbie
  • I want to subscribe to family premium, but I can't pay via paypal, visa or master since I don't have one of those. Is there another way I can pay?
  • Maxim
  • Spotify Star
  • 244 Views
  • 1 replies
  • 0 likes
  • 244 Views
  • 1 replies
  • 0 likes

Solved!! Multiple users, multiple sonos speakers

Hiya, in our home we have a number of Sonos speakers all connected to Spotify. And we are more than one person. It regularly happens that my wife is listening to Spotify on the Sonos speaker in the living room while I want to listen to Spotify on the...

  • Regular
  • ...aughter wants to listen to Spotify on the Sonos speaker in her room.   My understanding is that the family plan allows each USER to have their own stream -- but I am more interested that e...
  • Keanu_C
  • Community Legend
  • 11022 Views
  • 6 replies
  • 0 likes
  • 11022 Views
  • 6 replies
  • 0 likes

I can´t accept invitation for Premium Family

I cant accept the invitation for Premium family. I just come to my dads account page. What should we do?

  • Casual Listener
  • I cant accept the invitation for Premium family. I just come to my dads account page. What should we do?     
  • Bittencourt
  • Spotify Star
  • 283 Views
  • 1 replies
  • 0 likes
  • 283 Views
  • 1 replies
  • 0 likes