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Get help verifying your Premium for Family.
I accepted an invitation to join a family plan. I obviously live at the same address and I was trying to do this while staying there too actually. When I typed the address it said it didn´t match. I decided to literally copy the address from the mast...
Newbie
73111 Views
61 replies
6 likes
I can’t join our family subscription and when I try it tells me that I can’t change twice in 12th months even though I haven’t changed my subscription for over 18 months plus does anyone know how I can get help with this problem?
Visitor
88963 Views
71 replies
5 likes
My wife is a keen listener of e-books and I am not. I am the Plan Manager for our family account. There are 3 users me, my wife and my daughter. I cannot transfer access to e-Books to my wife (I asked on here already). I now want my wife to be our Pl...
Visitor
70879 Views
40 replies
8 likes
PlanPremium Family Device(iPad) Operating System(iOS latest) My Question or IssueHi, when i browse my app under my account, I can see audiobooks which are able to be played. However when I use my kids premium family login under their iPad, same audio...
Newbie
203622 Views
265 replies
34 likes
PlanPremiumCountry UK Subscription (Live in Indonesia)Device(Samsung Galaxy S5, Macbook Pro late 2015)Operating System(iOS 10) My Question or Issue Hi, My offline songs keep being deleted from my playlists and I've seen that this seems to be a proble...
Plan Premium Country UK Subscription (Live in Indonesia) Device (Samsung Galaxy S5, Macbook Pro late 2015) Operating System (iOS 10) My Question or Issue Hi, My offline s...
Regular
1683 Views
3 replies
0 likes
I have been a Premium customer for two + years and recently changed to the Family Plan so my wife and daughter can join in the fun... however, now when I login to my account it's showing I have a Free account. The strange thing is my wife and daughte...
I have been a Premium customer for two + years and recently changed to the Family Plan so my wife and daughter can join in the fun... however, now when I login to my account it's showing I h...
Community Legend
397 Views
1 replies
0 likes
Hi.Im on family plan but i sas charged with Premium as Well on m'y account. How can i desactivate my payement? There je instructions but i dont find the page. Does it happened to anyone ?
Hi. Im on family plan but i sas charged with Premium as Well on m'y account. How can i desactivate my payement? There je instructions but i dont find the page. Does it happened to anyone ?
Community Legend
381 Views
1 replies
0 likes
When I add family members it says "unable to join family plan" when I try to add them.
When I add family members it says "unable to join family plan" when I try to add them.
Roadie
658 Views
1 replies
0 likes
PlanPremium for FamilyCountryCanadDevicesPC, MacbookOperating SystemiOS 10, Windows 10 My Question or IssueSince logging into Spotify on my new PC running Window 10, I can no longer access the owner account. Login for the owner account is via Faceboo...
Plan Premium for Family Country Canad Devices PC, Macbook Operating System iOS 10, Windows 10 My Question or Issue Since logging into Spotify on my new PC running W...
Regular
1038 Views
2 replies
0 likes
I have problems with starting and invite members to Premium Family.The site Premium for Family is emty. What is wrong?
I have problems with starting and invite members to Premium Family. The site Premium for Family is emty. What is wrong?
Community Legend
454 Views
1 replies
0 likes
Hello everyone,I have a problem with my new family premium account. My daughter received the invitation mail and succeeded to join but my husband didn't even receive the mail.We tried to cancel the invitation and send it again, it didn't work. We als...
Hello everyone, I have a problem with my new family premium account. My daughter received the invitation mail and succeeded to join but my husband didn't even receive the mail. We tried t...
Spotify Star
929 Views
3 replies
0 likes
Planpremium for familyCountryAustraliaDeviceall My Question or Issue I needed to change my address to the owner of the premium pack so i tried, however it doesn't work when I submit the address. It's the exact same address as the owner. I also logged...
Plan premium for family Country Australia Device all My Question or Issue I needed to change my address to the owner of the premium pack so i tried, however it d...
Spotify Star
450 Views
1 replies
0 likes
My girlfriend and I just moved together, I sent her the invite but submitted the wrong ZIP code.She still was able to use the account for a few weeks but she told me that she received a notification today letting her know that account could not be ve...
...otification today letting her know that account could not be verified and now that she submitted the correct ZIP she is unable to access the account. What should we do in this case? Thanks! Plan Family P...
Spotify Star
635 Views
2 replies
0 likes
PlanPremium-FamilyCountry DenmarkDeviceTried iPhone 6S, iPhone X and PCOperating SystemiOS, Windows 10 My Question or IssueI have upgraded my Premium subscription to Family - however none of the family accounts that I have created by sending invites ...
Plan Premium-Family Country Denmark Device Tried iPhone 6S, iPhone X and PC Operating System iOS, Windows 10 My Question or Issue I have upgraded my Premium s...
Roadie
1819 Views
1 replies
0 likes
PlanPremium FamilyCountry SwedenDeviceiPhone 7Operating System My Question or IssueMy husband and I (living at the same address) are having a Family plan that he is paying for and sharing with me. We’ve had it for a while already (maybe a year or two...
Plan Premium Family Country Sweden Device iPhone 7 Operating System My Question or Issue My husband and I (living at the same address) are having a Family plan that he is p...
Roadie
1902 Views
1 replies
0 likes
Plan: Premium for Family Country: NorwayDevice: Samsung Galaxy S8 plus My Question or Issue: I signed up for the Spotify family plan to add a third family member, my daughter, to the Premium for Family. She doesn't have an email account, but her own ...
Plan: Premium for Family Country: Norway Device: Samsung Galaxy S8 plus My Question or Issue: I signed up for the Spotify family plan to add a third family m...
Spotify Star
720 Views
1 replies
0 likes
Helloive sent my fella an invite for premium, when he clicks on the invite we get redirected to the Spotify page but there is nowhere for us to redeem the code. Can anyone help please?many thanks.
Hello ive sent my fella an invite for premium, when he clicks on the invite we get redirected to the Spotify page but there is nowhere for us to redeem the code. Can anyone help please? many...
Community Legend
488 Views
1 replies
0 likes
I'm leaving my family Spotify Premium account. If I ask our admin to remove me, do I still keep my username, playlists etc etc? I understand the account will be downgraded to the 'free' one, but I will be upgrading to Premium again at some point.
I'm leaving my family Spotify Premium account. If I ask our admin to remove me, do I still keep my username, playlists etc etc? I understand the account will be downgraded to the 'free' one, but I w...
Community Legend
970 Views
1 replies
0 likes
For premium, what exactly is the difference between “downloading” and “saving” a song? I’ve seen some posts on here about this, but none have answered the question.
For premium, what exactly is the difference between “downloading” and “saving” a song? I’ve seen some posts on here about this, but none have answered the question.
Spotify
24056 Views
2 replies
0 likes
Plan Premium Family Country Malaysia My Question or Issue My account is under malaysia credit card. Although all of my family are staying in singapore but we still always go back malaysia. we are using the spotify account in singapore few month witho...
Plan Premium Family Country Malaysia My Question or Issue My account is under malaysia credit card. Although all of my family are staying in singapore b...
Spotify
1414 Views
2 replies
0 likes
All codes sent to add members but none work message says code is not valid contact customer services ? Have canceled & resent but still doesnt work very frustrating ! Please help !
All codes sent to add members but none work message says code is not valid contact customer services ? Have canceled & resent but still doesnt work very frustrating ! Please help !&n...
Community Legend
422 Views
1 replies
0 likes
I have had premium for a couple months now, and today i upgraded to family so my mom, dad and sister could join my plan as well. My dad and sister were added just fine, but everytime I try to add my mother to the plan i get an error 600. I have tried...
I have had premium for a couple months now, and today i upgraded to family so my mom, dad and sister could join my plan as well. My dad and sister were added just fine, but everytime I try to add m...
Community Legend
499 Views
1 replies
0 likes
Hi everybody,I have premium family and send invitations to family members. They received the "Spotify family invitation mail". When they click on: "Use this site to register" they either:enter in my administrator account where they can not open-up th...
Hi everybody, I have premium family and send invitations to family members. They received the "Spotify family invitation mail". When they click on: "Use this site to register" they either: enter i...
Community Legend
506 Views
1 replies
0 likes
When i got email with invititation from my BF(we're living together). Pressing invitation filling form, and then red error "You can not join this plan Premium for family."I am asking why?
When i got email with invititation from my BF(we're living together). Pressing invitation filling form, and then red error "You can not join this plan Premium for family." I am asking why?
Community Legend
399 Views
1 replies
0 likes
