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Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 134120 Views
  • 32 replies
  • 8 likes
  • 134120 Views
  • 32 replies
  • 8 likes

Hesabımdan 3 kere para çekildi premium gelmedi

Merhaba bugün öğrenci premium hesabına geçmek istedim kartımdan 3 kere 7.21 tl alındı ve premium gelmedi yardımcı olursanız sevinirim

  • Casual Listener
  • Merhaba bugün öğrenci premium hesabına geçmek istedim kartımdan 3 kere 7.21 tl alındı ve premium gelmedi yardımcı olursanız sevinirim
  • 127 Views
  • 0 replies
  • 0 likes
  • 127 Views
  • 0 replies
  • 0 likes

Superuser Contribution kredi kartımdan para çekildi ve premiuma geçemedim

öğrenci teklifini değerlendirdim. Kredi kartımdan 6.99 TRY çekilmesine karşın hesap dökümünde görünüyor, benim hesabım premiuma yükseltilmedi. Ne yapmam gerek?

  • Newbie
  • öğrenci teklifini değerlendirdim. Kredi kartımdan 6.99 TRY çekilmesine karşın hesap dökümünde görünüyor, benim hesabım premiuma yükseltilmedi. Ne yapmam gerek?
  • Aichel
  • Roadie
  • 332 Views
  • 1 replies
  • 1 likes
  • yardım
  • 332 Views
  • 1 replies
  • 1 likes

no puedo aceptar la invitación del plan familiar

Yo era miembro del plan familiar hace casi 12 meses pero no me di cuenta que me llego un correo para verificar mi cuenta, y hace un par de dias se cacelo mi pertenencia al plan familiar y me mandaron a plan gratis...ahora me enviaron de nuevo la invi...

  • Newbie
  • Yo era miembro del plan familiar hace casi 12 meses pero no me di cuenta que me llego un correo para verificar mi cuenta, y hace un par de dias se cacelo mi pertenencia al plan familiar y me mandaron...
  • 492 Views
  • 0 replies
  • 0 likes
  • 492 Views
  • 0 replies
  • 0 likes

Spotify famille

Bonjour,impossible de gerer mon compte spotify famille rien n'apparait sur la page spotify famille (page blanche)tous autres onglets fonctionnent.J'ai essayé depuis d'autres ordinateurs mais apparemment cela vient du site .Si quelqu'un peut m'aider ,...

  • Newbie
  • Bonjour, impossible de gerer mon compte spotify famille  rien n'apparait sur la page spotify famille (page blanche) tous autres onglets fonctionnent. J'ai essayé depuis d'autres ordinateurs ...
  • pascalouc
  • Casual Listener
  • 769 Views
  • 4 replies
  • 0 likes
  • 769 Views
  • 4 replies
  • 0 likes

Superuser Contribution Inviter des membres sur mon spotify famille

Bonjour,J'ai souscris à Spotify famille depuis 2 jours. Lorsque je vais sur mon compte, il m'est impossible d'inviter des membres. Rien ne se passe lorsque je clique sur Spotify Family. Que dois-je faire? Merci

  • Newbie
  • Bonjour, J'ai souscris à Spotify famille depuis 2 jours. Lorsque je vais sur mon compte, il m'est impossible d'inviter des membres. Rien ne se passe lorsque je clique sur Spotify Family. Que dois-j...
  • pascalouc
  • Casual Listener
  • 536 Views
  • 2 replies
  • 0 likes
  • 536 Views
  • 2 replies
  • 0 likes

Superuser Contribution error code 3

try to share my premium account with my wife , but i got everytime the same Error Code 3 ....

  • Newbie
  • try to share my premium account with my wife , but i got everytime the same Error Code 3 ....
  • Aichel
  • Roadie
  • 188 Views
  • 1 replies
  • 0 likes
  • 188 Views
  • 1 replies
  • 0 likes

Indirizzo

Salve, come faccio a verificare/modificare l'indirizzo del mio Premium for Family? Devo far ripartire tutto dall'inizio?Grazie!

  • Newbie
  • Salve,  come faccio a verificare/modificare l'indirizzo del mio Premium for Family? Devo far ripartire tutto dall'inizio? Grazie!
  • 244 Views
  • 0 replies
  • 0 likes
  • 244 Views
  • 0 replies
  • 0 likes

Premium Family account - impossible to accept the invitation

Hi, I got a problem with my Spotify Family account. The invitation tool does not work. I've send my family the invitations and they all got the message at their e-mail mailbox, but all of them are unable to accept the invitations. They open the link ...

  • Newbie
  • Hi, I got a problem with my Spotify Family account. The invitation tool does not work. I've send my family the invitations and they all got the message at their e-mail mailbox, but all of them are u...
  • 189 Views
  • 0 replies
  • 0 likes
  • 189 Views
  • 0 replies
  • 0 likes

Can't join a family subscription plan

When I'm trying to join a family subscription plan through the link invite sent to me by the owner of the subscription, I get an error message "3 Something went wrong, try again later". I tried to solve the problem by deleting browser cookies and by ...

  • Newbie
  • When I'm trying to join a family subscription plan through the link invite sent to me by the owner of the subscription, I get an error message "3 Something went wrong, try again later". I tried to s...
  • 143 Views
  • 0 replies
  • 0 likes
  • 143 Views
  • 0 replies
  • 0 likes

Subscription changed from premium to free randomly

I am on the family premium plan and nothing has changed with our payment or account, but today my account stopped being premium?? It randomly switched to the free version...what is happening?

  • Newbie
  • I am on the family premium plan and nothing has changed with our payment or account, but today my account stopped being premium?? It randomly switched to the free version...what is happening?
  • jsannn
  • Community Legend
  • 233 Views
  • 1 replies
  • 0 likes
  • 233 Views
  • 1 replies
  • 0 likes

My Family Plan is a total messy

I'm trying to invite my to sons and my wife to my family plan (I hope they are my family and spotify recognize it). I've created long time ago an account family and canceled after spotify automatically removed all invited persons (including my kids w...

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  • Visitor
  • I'm trying to invite my to sons and my wife to my family plan (I hope they are my family and spotify recognize it). I've created long time ago an account family and canceled after spotify a...
  • 337 Views
  • 0 replies
  • 0 likes
  • 337 Views
  • 0 replies
  • 0 likes

Boa tarde a todos

Boa tarde equipe spotifyNão consigo entrar no Plano Família na qual fui convidada. Preenchi os campos necessários mas aparece 3 - Ops algo deu errado. Tente novamente. Me ajudem. Como faço para acessar??

  • Newbie
  • Boa tarde equipe spotify Não consigo entrar no Plano Família na qual fui convidada.  Preenchi os campos necessários mas aparece 3 - Ops algo deu errado. Tente novamente.  Me ajudem. Como...
  • cleberdomingos
  • Newbie
  • 204 Views
  • 1 replies
  • 0 likes
  • 204 Views
  • 1 replies
  • 0 likes

Changer compte normal pour compte étudiant

Bonjour! J'aimerais changer mon compte premium spotify contre un compte étudiant mais je ne sais pas où faire l'échange' Merci pour votre aide!

  • Newbie
  • Bonjour!   J'aimerais changer mon compte premium spotify contre un compte étudiant mais je ne sais pas où faire l'échange'   Merci pour votre aide!
  • Barbier5914
  • Newbie
  • 503 Views
  • 1 replies
  • 0 likes
  • 503 Views
  • 1 replies
  • 0 likes

Solved!! Can't view/manage my premium family account.

Can't view/manage my premium family account. when i click on"Je gezinsaccounts beheren" i get a black screen.basically the2nd and 3rd account are not working.

  • Newbie
  • Can't view/manage my premium family account. when i click on"Je gezinsaccounts beheren" i get a black screen. basically the2nd and 3rd account are not working.
  • MadD19
  • Newbie
  • 414 Views
  • 4 replies
  • 0 likes
  • 414 Views
  • 4 replies
  • 0 likes

I cannot add second account

Hello, I'm trying to enter the other accounts information to the confirmation list. But I got this error '600 - Oops something went wrong, please try again.' altought there isn't any mistake. how i can solve it?

  • Newbie
  • Hello,   I'm trying to enter the other accounts information to the confirmation list. But I got this error '600 - Oops something went wrong, please try again.' altought there isn't any mi...
  • 136 Views
  • 0 replies
  • 0 likes
  • 136 Views
  • 0 replies
  • 0 likes

Blank Page for Family Add Option

When I try to click on add or remove members from account I always come to a blank page. However I am being charged for the family, I just cant add anyone. It's been like this for a month now and I don't know how to fix it.

  • Newbie
  • When I try to click on add or remove members from account I always come to a blank page. However I am being charged for the family, I just cant add anyone. It's been like this for a month now and I d...
  • Luke
  • Spotify Star
  • 186 Views
  • 1 replies
  • 0 likes
  • 186 Views
  • 1 replies
  • 0 likes

Trouble connecting family membership

I've sent an email to my husband to activate his invitation for my family subscription.He cannot activate the link No page displays requesting for Reedem code

  • Newbie
  • I've sent an email to my husband to activate his invitation for my family subscription. He cannot activate the link  No page displays requesting for Reedem code
  • 124 Views
  • 0 replies
  • 0 likes
  • 124 Views
  • 0 replies
  • 0 likes

premium family

I tried to invite my kids to joing my premium account using premium and we cant listen to our own song selections. We have tried everything including facebook log in after accepting invites and nothing works correctly. Can i delete my premium account...

  • Newbie
  • I tried to invite my kids to joing my premium account using premium and we cant listen to our own song selections. We have tried everything including facebook log in after accepting invites and ...
  • 167 Views
  • 0 replies
  • 0 likes
  • 167 Views
  • 0 replies
  • 0 likes

Family Plan or Mad Plan

Dear Stotify collegues, when we will stop to get emails from you to confirm that my family is living under the same roof ? This is disgusting and I will not tolerate anymore.Maybe someone could contact me on my email address.elacerda@hotmail.de If yo...

  • Newbie
  • Dear Stotify collegues,   when we will stop to get emails from you to confirm that my family is living under the same roof ? This is disgusting and I will not tolerate anymore. Maybe s...
  • osornios
  • Spotify Star
  • 177 Views
  • 1 replies
  • 0 likes
  • 177 Views
  • 1 replies
  • 0 likes