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Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 175753 Views
  • 32 replies
  • 9 likes
  • 175753 Views
  • 32 replies
  • 9 likes

Familia

Bom dia fui excluído da família mesmo morando juntos. O que eu faço????

  • Newbie
  • Bom dia fui excluído da família mesmo morando juntos. O que eu faço????
  • 158 Views
  • 0 replies
  • 0 likes
  • 158 Views
  • 0 replies
  • 0 likes

Informação importante sobre o plano familiar.

Ola, Pessoal. Como a grande maioria das pessoas com esse problema, resolvi relatar como consegui resolver rapidamente.A minha conta também não reconhecia que um membro da minha família morava comigo, mesmo com ele digitando o número do CEP corretamen...

  • Casual Listener
  • Ola, Pessoal.   Como a grande maioria das pessoas com esse problema, resolvi relatar como consegui resolver rapidamente. A minha conta também não reconhecia que um membro da minha família mor...
  • 235 Views
  • 0 replies
  • 0 likes
  • 235 Views
  • 0 replies
  • 0 likes

Problema con il piano premium family

Ciao a tutti. Recentemente un mio amico ha acquistato un abbonamento family per lui e i suoi coinquilini (tra cui me).Tutti quanti sono riusciti a verificare il proprio account ed accedere ai servizi premium tranne il sottoscritto. Come risolvo il pr...

  • Newbie
  • Ciao a tutti. Recentemente un mio amico ha acquistato un abbonamento family per lui e i suoi coinquilini (tra cui me). Tutti quanti sono riusciti a verificare il proprio account ed accedere ai s...
  • 272 Views
  • 0 replies
  • 0 likes
  • 272 Views
  • 0 replies
  • 0 likes

Premium Family Account unterwegs

Hallo, ich überlege meinen remium Account zu einem Premium Family Account zu ändern.Meine Familie hört auch, aber über einen Account ist das schwierig.Aber meine Frage ist: da ich bei der Arbeit den ganzen Tag Spotify höre, wollte ich wissen ob das d...

  • Newbie
  • Hallo,   ich überlege meinen remium Account zu einem Premium Family Account zu ändern. Meine Familie hört auch, aber über einen Account ist das schwierig. Aber meine Frage ist: da ich bei d...
  • Maxim
  • Spotify Star
  • 383 Views
  • 1 replies
  • 0 likes
  • 383 Views
  • 1 replies
  • 0 likes

Im a starbucks partner, and i get get my premium?

the text keeps saying "Something went wrong. Please try again later." I tried to make a new account as well as a link to my facebook account, and nothing works. Please help

  • Newbie
  • the text keeps saying "Something went wrong. Please try again later." I tried to make a new account as well as a link to my facebook account, and nothing works. Please help 🙂
  • 185 Views
  • 0 replies
  • 0 likes
  • 185 Views
  • 0 replies
  • 0 likes

Spotify Family Premium

Hi! My spotify isn't working, I subscribed spotify premium for years, but suddenly my spotify account became free. My sister's spotify wasn't like that. Why is it like that?

  • Newbie
  • Hi! My spotify isn't working, I subscribed spotify premium for years, but suddenly my spotify account became free. My sister's spotify wasn't like that. Why is it like that?
  • osornios
  • Spotify Star
  • 220 Views
  • 1 replies
  • 0 likes
  • 220 Views
  • 1 replies
  • 0 likes

No me andan algunas funciones

Pague el plan familiar ayer por la noche y me deja descargar las canciones y playlist que quiera pero no me deja poner aleatorio ni volver para atras. Como puedo solucionarlo?

  • Newbie
  • Pague el plan familiar ayer por la noche y me deja descargar las canciones y playlist que quiera pero no me deja poner aleatorio ni volver para atras. Como puedo solucionarlo?
  • 164 Views
  • 0 replies
  • 0 likes
  • 164 Views
  • 0 replies
  • 0 likes

Premium Family does not work on my Iphone

Hello Community, I was recently added to the Family Premium Package by my wife and I was able to use all features from my Iphone. Last time I tried to play some music via my Tablet using my regular account login but now all of the sudden I cannot use...

  • Casual Listener
  • Hello Community,   I was recently added to the Family Premium Package by my wife and I was able to use all features from my Iphone. Last time I tried to play some music via my Tablet using m...
  • osornios
  • Spotify Star
  • 290 Views
  • 4 replies
  • 0 likes
  • 290 Views
  • 4 replies
  • 0 likes

Premium Family

My brother has premium family spotify account.He tried to share premium with me.He sent a premium invitation to my mail box.I accepted the invitation, and Spotify asked me my address.I wrote my address correctly.Then Spotify said "We can not verify t...

  • Newbie
  • My brother has premium family spotify account.He tried to share premium with me.He sent a premium invitation to my mail box.I accepted the invitation, and Spotify asked me my address.I wrote my a...
  • judith1907
  • Newbie
  • 284 Views
  • 2 replies
  • 1 likes
  • 284 Views
  • 2 replies
  • 1 likes

Plan familiar - PÉSIMO SERVICIO

Estoy harto de que no se pueda solucionar esta situación, ya van varias veces que sacan a 2 miembros de mi familia de la cuenta. No es nada amigable su sistema para verificar que vivimos en el mismo domicilio. Que necesitan? que les mande una selfie ...

  • Casual Listener
  • Estoy harto de que no se pueda solucionar esta situación, ya van varias veces que sacan a 2 miembros de mi familia de la cuenta. No es nada amigable su sistema para verificar que vivimos en el mismo ...
  • 154 Views
  • 0 replies
  • 0 likes
  • 154 Views
  • 0 replies
  • 0 likes

Premium not working

We had premium on our account. But my husband's account and my account were linked. It is under his email address, but it has my profile picture. Therefore whenever we tried to use it separately we were still the same person. I could never get my own...

  • Newbie
  • We had premium on our account. But my husband's account and my account were linked. It is under his email address, but it has my profile picture. Therefore whenever we tried to use it separately we w...
  • 178 Views
  • 0 replies
  • 0 likes
  • 178 Views
  • 0 replies
  • 0 likes

Multiple devices

I have recently purchased the Familly premium membership, which allows my two kids and me to listen ad-free. I also have a Sonos system at home which is linked to my Spotify account. I listen to Spotify at work, through my own account. When the sonos...

  • Newbie
  • I have recently purchased the Familly premium membership, which allows my two kids and me to listen ad-free.  I also have a Sonos system at home which is linked to my Spotify account.   I ...
  • 403 Views
  • 0 replies
  • 0 likes
  • multiple devices
  • 403 Views
  • 0 replies
  • 0 likes

Da premium a Premium for family!

Salve ho un abbonamento premium per tre mesi a 99 cent al mese e ora ricevo un invito da un mio amico per prmium for family come devo comportarmi io? Grazie

  • Newbie
  • Salve ho un abbonamento premium per tre mesi a 99 cent al mese e ora ricevo un invito da un mio amico per prmium for family come devo comportarmi io? Grazie
  • 324 Views
  • 0 replies
  • 0 likes
  • 324 Views
  • 0 replies
  • 0 likes

With family premium i cant use the premium

DearSince I few days I have family Premium but I can’t use the Premium things.I only can play the number I want to listen and I can download the songs for inkt listening. But when I have skipped to many songs it says that its a premium thing to skip ...

  • Newbie
  • Dear Since I few days I have family Premium but I can’t use the Premium things. I only can play the number I want to listen and I can download the songs for inkt listening. But when I have s...
  • Makri
  • Regular
  • 255 Views
  • 1 replies
  • 0 likes
  • 255 Views
  • 1 replies
  • 0 likes

School not recognized -card charged

My college isnt recognized by spotify but i found this out after giving my card information. They charged the 4.99$ to my account but I havent been upgraded to premium. So I am paying for a service i am not recieving, is there any way to contact some...

  • Newbie
  • My college isnt recognized by spotify but i found this out after giving my card information. They charged the 4.99$ to my account but I havent been upgraded to premium. So I am paying for a service i...
  • Maxim
  • Spotify Star
  • 220 Views
  • 1 replies
  • 0 likes
  • 220 Views
  • 1 replies
  • 0 likes

SPOTIFY FAMILY

How long is one subscription for spotify family premium? 30 days=1 month?

  • Casual Listener
  • How long is one subscription for spotify family premium? 30 days=1 month?
  • premiumspot2x
  • Casual Listener
  • 253 Views
  • 3 replies
  • 0 likes
  • 253 Views
  • 3 replies
  • 0 likes

Cobrança duplicada no cartão

Não é a primeira fatura que vem a cobrança de 2X a mensalidade do meu plano, tentei procurar o que poderia ser e onde eu li tinha uma informação que dizia " que as operadoras lançavam duas vezes mas no fim era só uma cobrada" o que não procede. Gosta...

  • Newbie
  • Não é a primeira fatura que vem a cobrança de 2X a mensalidade do meu plano, tentei procurar o que poderia ser e onde eu li tinha uma informação que dizia " que as operadoras lançavam duas vezes mas ...
  • 545 Views
  • 0 replies
  • 6 likes
  • 545 Views
  • 0 replies
  • 6 likes

Superuser Contribution premium family account, I changed my address twice

Hi, Two months ago Spotify kicked me out of the premium family account because I had a different residence than my family.One month ago I moved back to my family. (so I officially have the same address as my family now). My dad sent me an invitation ...

  • Newbie
  • Hi,   Two months ago Spotify kicked me out of the premium family account because I had a different residence than my family. One month ago I moved back to my family. (so I officially have t...
  • MonicaM_Bogota
  • Roadie
  • 333 Views
  • 1 replies
  • 0 likes
  • 333 Views
  • 1 replies
  • 0 likes

Family premium with out premium features

I bought family premium today but i can't use some features like seeing what track would be next or backward music

  • Casual Listener
  • I bought family premium today but i can't use some features like seeing what track would be next or backward music
  • KatesHere
  • Community Legend
  • 468 Views
  • 5 replies
  • 0 likes
  • 468 Views
  • 5 replies
  • 0 likes

Can't add my wife to family plan

My account doesn't give any address option despite the CEP (Brazil postal code). It says on my wife invitation to family plan that we don't live on the same address . All the information is the same. It is absurd!

  • Newbie
  • My account doesn't give any address option despite the CEP (Brazil postal code). It says on my wife invitation to family plan that we don't live on the same address . All the information is the same....
  • 146 Views
  • 0 replies
  • 0 likes
  • 146 Views
  • 0 replies
  • 0 likes