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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Premium Family

Get help verifying your Premium for Family.

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Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 151038 Views
  • 32 replies
  • 9 likes
  • 151038 Views
  • 32 replies
  • 9 likes

Family plan for students

Will my family plan still be available if someone is in college, where there home address is still the same but they just live there temporarily, or will it be cancelled?

  • Newbie
  • Will my family plan still be available if someone is in college, where there home address is still the same but they just live there temporarily, or will it be cancelled?
  • LordRollin
  • Community Legend
  • 167 Views
  • 1 replies
  • 0 likes
  • 167 Views
  • 1 replies
  • 0 likes

Problemas con Plan Familiar Premium

ME HAN INVITDO A UN PLAN FAMILIAR Y CUANDO INTRODZCO EL CODIGO DE INVITACION, CUMPLIMENTO EL FORMULARIO, Y CONFIRMO ME SALE EL SIGUIENTE MENSAJE "No hemos podido confirmar que vivas en el mismo domicilio". VUESTRO SISTEMA DE SOPORTE NO ES EL MAS ACCE...

  • Newbie
  • ME HAN INVITDO A UN PLAN FAMILIAR Y CUANDO INTRODZCO EL CODIGO DE INVITACION, CUMPLIMENTO EL FORMULARIO, Y CONFIRMO ME SALE EL SIGUIENTE MENSAJE "No hemos podido confirmar que vivas en el mismo domic...
  • DaniBravo
  • Regular
  • 217 Views
  • 1 replies
  • 0 likes
  • 217 Views
  • 1 replies
  • 0 likes

Family Plan Nightmare

I am the member of the family plan. My wife bought a new cell phone. I reinstall Spotify to her new phone then I send her premium familiy link again. Yesterday she get a message from Spotify for confirm her adress. I dont know why but spotify not acc...

  • Newbie
  • I am the member of the family plan. My wife bought a new cell phone. I reinstall Spotify to her new phone then I send her premium familiy link again. Yesterday she get a message from Spotify for c...
  • DaniBravo
  • Regular
  • 186 Views
  • 2 replies
  • 0 likes
  • 186 Views
  • 2 replies
  • 0 likes

family account

ı have a problem which is about address because i am main account and i didn't write detailed address. when i send invitation to my family they don't accept this because spotify ask city or street to my family and there is no information about these ...

  • Newbie
  • ı have a problem which is about address because i am main account and i didn't write detailed address. when i send invitation to my family they don't accept this because spotify ask city or street t...
  • osornios
  • Spotify Star
  • 142 Views
  • 1 replies
  • 0 likes
  • 142 Views
  • 1 replies
  • 0 likes

Family Plan

Can you add existing Spotify users to your family plan? 

  • Newbie
  • Can you add existing Spotify users to your family plan?  
  • osornios
  • Spotify Star
  • 162 Views
  • 1 replies
  • 0 likes
  • 162 Views
  • 1 replies
  • 0 likes

family plan issue getting invite via email

hi everyone! my friend is trying to put me in his family plan but when he sends the invite, i don't get an email. he's sent it twice and i've received nothing. i login through facebook. could that be an issue? would love some help if possible. thanks...

  • Newbie
  • hi everyone!   my friend is trying to put me in his family plan but when he sends the invite, i don't get an email. he's sent it twice and i've received nothing. i login through facebook. c...
  • osornios
  • Spotify Star
  • 175 Views
  • 1 replies
  • 0 likes
  • 175 Views
  • 1 replies
  • 0 likes

Problemas con Plan Familiar Premium

Hola Llevo más de un mes intentanto con diferentes tarjetas de crédito volver a pagar mi plan familiar. Como cambié de tarjeta, se canceló la anterior y al momento de introducir nuevas tarjetas me sale este mensaje: Ups, parece que tu tarjeta o prove...

  • Newbie
  • Hola    Llevo más de un mes intentanto con diferentes tarjetas de crédito volver a pagar mi plan familiar.   Como cambié de tarjeta, se canceló la anterior y al momento de introduc...
  • 124 Views
  • 0 replies
  • 0 likes
  • 124 Views
  • 0 replies
  • 0 likes

Wrong name in family premium subscription.

I signed up for family premium and I was prompted to fill in details after i tried inviting my first family member and so i filled in the name of the family member even though I was supposed to fill in mine. May i know how i can change the name? the ...

  • Newbie
  • I signed up for family premium and I was prompted to fill in details after i tried inviting my first family member and so i filled in the name of the family member even though I was supposed to f...
  • solhaylistens
  • Newbie
  • 689 Views
  • 5 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 689 Views
  • 5 replies
  • 0 likes

Premium for family account name

Hi, On my account under Premium for family, I'm named under someone else from my family. I'm the admin. Is there a way to change my name?Thanks

  • Newbie
  • Hi,   On my account under Premium for family, I'm named under someone else from my family. I'm the admin. Is there a way to change my name? Thanks
  • 243 Views
  • 0 replies
  • 1 likes
  • Account
    Premium
  • 243 Views
  • 0 replies
  • 1 likes

Dirección

Buenas tardes! Quisiera saber cómo hace Spotify para verificar que todos los miembros de una familia vivamos bajo el mismo techo. Yo quiero armar una cuenta premium de familia y estoy en duda si hacerlo o no dado que mi papa y mi hermano se encuentra...

  • Newbie
  • Buenas tardes!  Quisiera saber cómo hace Spotify para verificar que todos los miembros de una familia vivamos bajo el mismo techo.  Yo quiero armar una cuenta premium de familia y estoy e...
  • 113 Views
  • 0 replies
  • 0 likes
  • 113 Views
  • 0 replies
  • 0 likes

Deje de ser el administrador de spotify familiar premiun

Hola, espero puedan ayudarme con este problema. Hoy me di cuenta que ya no soy el administrador de mi "Familia" en el plan premiun de spotify, pasando a ser otro integrante de la familia el administrador. ¿Qué debo hacer para volver a ser el administ...

  • Newbie
  • Hola, espero puedan ayudarme con este problema.   Hoy me di cuenta que ya no soy el administrador de mi "Familia" en el plan premiun de spotify, pasando a ser otro integrante de la familia el ...
  • LuisaUrazan
  • Casual Listener
  • 338 Views
  • 3 replies
  • 0 likes
  • 338 Views
  • 3 replies
  • 0 likes

How do I find and follow members of my Premium Family Plan?

I am searching for specific playlists and user names and can't find my family members to follow them. How do I do it? Thanks

  • Newbie
  • I am searching for specific playlists and user names and can't find my family members to follow them.   How do I do it?   Thanks
  • 135 Views
  • 0 replies
  • 0 likes
  • 135 Views
  • 0 replies
  • 0 likes

Premium family but I'm the only one who was downgraded to "normal" account

We've been having the spotify premium subscription for about a year now and never had problems before. Today I was the only one who was downgraded to a normal account with adverts.. It seems to be that I'm the only one back with a normal account. The...

  • Newbie
  • ...o be that I'm the only one back with a normal account. The others in my family still have their premium accounts.  
  • 172 Views
  • 0 replies
  • 0 likes
  • 172 Views
  • 0 replies
  • 0 likes

address for family membership

I have a family membership. But when I try to extend this to my family members, it asks to fulfill the address info to proceed membership. I have no idea where the address information is as long time ago I have started my membership. Please do help u...

  • Newbie
  • I have a family membership. But when I try to extend this to my family members, it asks to fulfill the address info to proceed membership. I have no idea where the address information is as long t...
  • Robert_W
  • Community Legend
  • 243 Views
  • 1 replies
  • 1 likes
  • 243 Views
  • 1 replies
  • 1 likes

Error when inviting Family subscriptions

I am a subscriber of Spotify Family. My family gets this this error even after entering the same address as me: You can't join this Premium for Family account. We couldn't confirm that you live at the same address as the main account holder. Why is t...

  • Newbie
  • I am a subscriber of Spotify Family. My family gets this this error even after entering the same address as me:   You can't join this Premium for Family account. We c...
  • Robert_W
  • Community Legend
  • 162 Views
  • 1 replies
  • 0 likes
  • 162 Views
  • 1 replies
  • 0 likes

Family Einladungen nicht erhalten

Hallo,Mein Bruder hat heute Mittag Spotify Family dazu Gebucht und mir auch gleich eine Einladung geschickt. Allerdings ist diese bisher noch nicht angekommen. Ein anderes Familienmitglied hingegen hat diese sofort erhalten. Woran kann das liegen? Wi...

  • Visitor
  • Hallo, Mein Bruder hat heute Mittag Spotify Family dazu Gebucht und mir auch gleich eine Einladung geschickt. Allerdings ist diese bisher noch nicht angekommen. Ein anderes Familienmitglied h...
  • 214 Views
  • 0 replies
  • 0 likes
  • 214 Views
  • 0 replies
  • 0 likes

Wrong name

When I subscribed for the Spotify family, it wanted name, adress etc. And i thought that it was the name of my boyfriend, but I didn't read it properly, so when I had to invite him, his name was under "me". Can I change it? I've tried to find an emai...

  • Newbie
  • When I subscribed for the Spotify family, it wanted name, adress etc. And i thought that it was the name of my boyfriend, but I didn't read it properly, so when I had to invite him, his name was u...
  • cshaene_tan28
  • Newbie
  • 178 Views
  • 1 replies
  • 0 likes
  • 178 Views
  • 1 replies
  • 0 likes

Two family members missing and cant seem to invite them back.

Everything was working fine until about 2 days ago I was told they went back to free version. I tried to invite them back but doesn't let them. Keeps giving this msg. ( you cant join this premium for family account.we could not confirm that you live ...

  • Casual Listener
  • ...or family account.we could not confirm that you live in the same address as the main account holder). Doesn't make sense because we live in the same house. Please help
  • Umutayb
  • Casual Listener
  • 172 Views
  • 1 replies
  • 1 likes
  • 172 Views
  • 1 replies
  • 1 likes

Amministratore sbagliato nel mio account

Buonasera, entrando nel mio account mi da un amministratore sbagliato. Come é possibile cambiarlo?

  • Casual Listener
  • Buonasera, entrando nel mio account mi da un amministratore sbagliato. Come é possibile cambiarlo?
  • lcellerino
  • Casual Listener
  • 165 Views
  • 1 replies
  • 0 likes
  • 165 Views
  • 1 replies
  • 0 likes