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Get help verifying your Premium for Family.
I can’t join our family subscription and when I try it tells me that I can’t change twice in 12th months even though I haven’t changed my subscription for over 18 months plus does anyone know how I can get help with this problem?
Newbie
78425 Views
65 replies
5 likes
My wife is a keen listener of e-books and I am not. I am the Plan Manager for our family account. There are 3 users me, my wife and my daughter. I cannot transfer access to e-Books to my wife (I asked on here already). I now want my wife to be our Pl...
Casual Listener
57684 Views
23 replies
8 likes
PlanPremium Family Device(iPad) Operating System(iOS latest) My Question or IssueHi, when i browse my app under my account, I can see audiobooks which are able to be played. However when I use my kids premium family login under their iPad, same audio...
Newbie
195181 Views
265 replies
33 likes
The mail with request of spotify to verify the home adress was on spam and now a family member is blocked for 12 months. How can I reactivate the account?
Casual Listener
28918 Views
44 replies
4 likes
Hello! If I want to start a Family Premium and multiple people are already Spotify Premium users, when I purchase the family premium/invite them, will their billing systems automatically stop charging them?
Hello! If I want to start a Family Premium and multiple people are already Spotify Premium users, when I purchase the family premium/invite them, will their billing systems automatically s...
Spotify Star
160 Views
1 replies
0 likes
Hi. In May I was trying to activate student discount but they didn't sent me back any information. I was a bit upset but nevermind. Now I want to activate it but system is not letting me to do so. Please help. I am going on summer varacion soon and I...
Hi. In May I was trying to activate student discount but they didn't sent me back any information. I was a bit upset but nevermind. Now I want to activate it but system is not letting me to do so. Pl...
Spotify Star
195 Views
1 replies
0 likes
Hi there, Anyone on the Spotify team or greater community able to help me gain access to Spotify Premium for Family? I'm no longer on Premium (back to basics unfortunately for the moment) and when my housemate invited me and our other housemate to Pf...
Hi there, Anyone on the Spotify team or greater community able to help me gain access to Spotify Premium for Family? I'm no longer on Premium (back to basics unfortunately for the moment) a...
308 Views
0 replies
0 likes
My family has had the family plan for awhile and recently my account got kicked off the family plan and when I tried to put my account back on the family plan it said I couldn't because my account was already on the family plan.
My family has had the family plan for awhile and recently my account got kicked off the family plan and when I tried to put my account back on the family plan it said I couldn't because my account w...
Spotify Star
277 Views
1 replies
0 likes
Hola, el problema es que quiero agregar un nuevo miembro, pero cuando pone los datos de domicilio, dice que no coinciden con los del suscriptor, y tratamos con la cuenta de otra persona la misma direccion y si jalo? Tratamos de enviar mas invitacione...
Hola, el problema es que quiero agregar un nuevo miembro, pero cuando pone los datos de domicilio, dice que no coinciden con los del suscriptor, y tratamos con la cuenta de otra persona la misma dire...
Newbie
179 Views
1 replies
0 likes
Now she cant connect to my family account because she dosent live at my old adress? Before me and my daughter shared the family account, but now we moved, and I would like to add a third person. That seems impossible. Off course I could terminate my ...
Now she cant connect to my family account because she dosent live at my old adress? Before me and my daughter shared the family account, but now we moved, and I would like to add a third person. T...
Spotify Star
215 Views
1 replies
0 likes
I bought Premium for Family thinking I would solve this problem, that is, when I am listening at my office, and my wife starts listening from home, mine quits playing at the office. Any thoughts?
I bought Premium for Family thinking I would solve this problem, that is, when I am listening at my office, and my wife starts listening from home, mine quits playing at the office. Any thoughts?
Spotify Star
311 Views
1 replies
0 likes
Just a shot question. If i get spotify premium now, at 24.07, does it run to the 24.08 or just for this month? cause i dont want to pay the full price just for 6 days. sorry for bad england andgreets
Just a shot question. If i get spotify premium now, at 24.07, does it run to the 24.08 or just for this month? cause i dont want to pay the full price just for 6 days. sorry for bad england ...
167 Views
0 replies
0 likes
Hi, I have problem to add my family members to Spotify (we all live in same address). I have Premium for Family and all members receive a message after trying to join: You can't join this Premium for Family account. We couldn't confirm that you live ...
Hi, I have problem to add my family members to Spotify (we all live in same address). I have Premium for Family and all members receive a message after trying to join: You can't j...
Newbie
270 Views
2 replies
0 likes
Olá, eu assinei recentemente o plano familiar e hoje após o pagamento ser descontado do meu cartão de crédito as pessoas que moram comigo foram removidas do plano e não conseguem mais confirmar o endereço.Gostaria de uma resposta rápida sobre como po...
Olá, eu assinei recentemente o plano familiar e hoje após o pagamento ser descontado do meu cartão de crédito as pessoas que moram comigo foram removidas do plano e não conseguem mais confirmar o end...
Spotify Star
321 Views
1 replies
0 likes
Hola, mi esposo y mi hermano que viven en mi misma casa fuero eliminados de mi plan familiar. Es obvio que compartimos la misma casa por lo que no entiendo no pudieron confirmar su residencia.Cómo se puede recuperar esto para ellos?
Hola, mi esposo y mi hermano que viven en mi misma casa fuero eliminados de mi plan familiar. Es obvio que compartimos la misma casa por lo que no entiendo no pudieron confirmar su residencia. Cómo ...
Roadie
233 Views
1 replies
0 likes
Hi! A while ago me and five other members with spotify free accounts were using spotify family together. Everything was fine but i just forgot to keep paying so the family account broke. I made a new one and invited them again. Two of them just didn'...
Hi! A while ago me and five other members with spotify free accounts were using spotify family together. Everything was fine but i just forgot to keep paying so the family account broke. I made a n...
162 Views
0 replies
0 likes
Bei mir kann ich meine Familien Mitglieder nicht bestätigen. Weil nicht anerkannt wird, dass wir im selben Haus wohnen. Ich bitte schleunigst um Hilfe sonst kündige ich meine Spotify Mitgliedschaft!
Bei mir kann ich meine Familien Mitglieder nicht bestätigen. Weil nicht anerkannt wird, dass wir im selben Haus wohnen. Ich bitte schleunigst um Hilfe sonst kündige ich meine Spotify Mitgliedschaft!
Newbie
683 Views
5 replies
1 likes
I am trying to remove someone from my family plan and it does not seem to be taking them off the plan.
I am trying to remove someone from my family plan and it does not seem to be taking them off the plan.
148 Views
0 replies
0 likes
Please let me know how I can change to family.
Please let me know how I can change to family.
Community Legend
234 Views
2 replies
0 likes
I used to use the free spotify account but I used a different email to set up a family premium account. Is it possible to port over playlists and whatnot from my old account to the new account?
I used to use the free spotify account but I used a different email to set up a family premium account. Is it possible to port over playlists and whatnot from my old account to the new account?
118 Views
0 replies
0 likes
My cousin is listed in my family as active but when opening her spotify account its says shes free. We already reinstalled the app 3 times and logged in and out multiple times. I have also removed and invited her back 2 times. Can someone please help...
My cousin is listed in my family as active but when opening her spotify account its says shes free. We already reinstalled the app 3 times and logged in and out multiple times. I have also removed a...
Roadie
279 Views
1 replies
0 likes
My friends and I wanted a family account, so the friend that made the family account emailed me a link to verify, and the link never sent to my computer. She re-sent the email 5 times, and I never received the email. Everyone else on the account did....
My friends and I wanted a family account, so the friend that made the family account emailed me a link to verify, and the link never sent to my computer. She re-sent the email 5 times, and I never r...
Community Legend
445 Views
3 replies
0 likes
HELLOI HAVE A PREMIUM FAMLIY PLAN , BUT WHEN THE 2 DEVICES ARE CONECTED AT THE SAME TIME WE CANNOT HEAR EACH ONE THERE PERSONAL PLAYLIST, WE HAVE TO HEAR THE SAME MUSICTHERES ANY THING I CAN DO TO BE ABLE TO HEAR MY MUSIC AND MY WIFE HERE MUSIC AT TH...
HELLO I HAVE A PREMIUM FAMLIY PLAN , BUT WHEN THE 2 DEVICES ARE CONECTED AT THE SAME TIME WE CANNOT HEAR EACH ONE THERE PERSONAL PLAYLIST, WE HAVE TO HEAR THE SAME MUSIC THERES ANY THING I CAN DO T...
Spotify Star
266 Views
1 replies
0 likes
Hi!I have just purchased my premium family account, sent invites to my mom and dad.My mom received and accepted the invite but my father has not even received the invite. I had already re sent the invite quite some times.Also i checked the spam folde...
Hi! I have just purchased my premium family account, sent invites to my mom and dad. My mom received and accepted the invite but my father has not even received the invite. I had already re s...
Newbie
201 Views
1 replies
0 likes
