Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help verifying your Premium for Family.
The mail with request of spotify to verify the home adress was on spam and now a family member is blocked for 12 months. How can I reactivate the account?
Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...
I have recently purchased the Familly premium membership, which allows my two kids and me to listen ad-free. I also have a Sonos system at home which is linked to my Spotify account. I listen to Spotify at work, through my own account. When the sonos...
Salve ho un abbonamento premium per tre mesi a 99 cent al mese e ora ricevo un invito da un mio amico per prmium for family come devo comportarmi io? Grazie
DearSince I few days I have family Premium but I can’t use the Premium things.I only can play the number I want to listen and I can download the songs for inkt listening. But when I have skipped to many songs it says that its a premium thing to skip ...
My college isnt recognized by spotify but i found this out after giving my card information. They charged the 4.99$ to my account but I havent been upgraded to premium. So I am paying for a service i am not recieving, is there any way to contact some...
How long is one subscription for spotify family premium? 30 days=1 month?
Não é a primeira fatura que vem a cobrança de 2X a mensalidade do meu plano, tentei procurar o que poderia ser e onde eu li tinha uma informação que dizia " que as operadoras lançavam duas vezes mas no fim era só uma cobrada" o que não procede. Gosta...
Hi, Two months ago Spotify kicked me out of the premium family account because I had a different residence than my family.One month ago I moved back to my family. (so I officially have the same address as my family now). My dad sent me an invitation ...
I bought family premium today but i can't use some features like seeing what track would be next or backward music
My account doesn't give any address option despite the CEP (Brazil postal code). It says on my wife invitation to family plan that we don't live on the same address . All the information is the same. It is absurd!
I just got into a family plan, downloaded the songs but I can't skip them...
I signed up for 30 free day trial and it says that it has started however its not letting me download my music. I refreshed and logged out and logged back into my account but I still dont have premium.
Olá, moro com um primo, e estou tentando pegar o plano familiar. Usei no passado mas não pus o endereço certo. Colocando o endereço agora, é dito que não é possível confirmar meu endereço.O que eu posso fazer?
Me and my girlfriend live togheter, so she was exclueded of my account and she can´t return. I wanna know how she can return. Because we put everything in the topics and become a mensage talking its impossible proving about we live in the same house....
Pague el servicio del plan familiar premium pero no me deja saltar las canciones, que hago
Just subscribed to family premium for me and 2 daughters. When trying to log them in system says "Cannot create as user in different countries", **bleep**? This is all from same location and same device?Can you help please?Thanks
i'm the named account holder on our family plan and my wife has a account under our family plan. but she has lost her password and can't log in.how do i retrieve or reset her password? thanks
Är det möjligt, och i så fall hur?
Invited to join family plan, accepted but my account settings are still for free account, no replay or fast forwarding
Hey, I was just organizing a spotify subscription with my family and was wondering if it was available annually instead of monthly (like the plan available for individuals)? It would really help the process instead of the hassle of collecting bills f...
I have invited my children onto my spotify account. I have sent an invitation to each using our common family email. When they go to accept the invitiation they get a screen telling them they cannot join spotify for family!!!! Spotify have debited ou...