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Premium Family

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Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 174615 Views
  • 32 replies
  • 9 likes
  • 174615 Views
  • 32 replies
  • 9 likes

Whole Family got unsubscribed

Hello, 2 days ago my whole family got their accounts unsubscribed from my spotify premium for family account. When I try to resubscribe them it doesn't let me because "there's no confirmation we live in the same address". I'd like to have all account...

  • Newbie
  • Hello,   2 days ago my whole family got their accounts unsubscribed from my spotify premium for family account. When I try to resubscribe them it doesn't let me because "there's no c...
  • Bittencourt
  • Spotify Star
  • 161 Views
  • 1 replies
  • 0 likes
  • 161 Views
  • 1 replies
  • 0 likes

Bug in spotify Android devices

He encontrado la manera de tener todas las características de spotify premium sin serlo

  • Newbie
  • He encontrado la manera de tener todas las características de spotify premium sin serlo
  • 169 Views
  • 0 replies
  • 0 likes
  • 169 Views
  • 0 replies
  • 0 likes

Conta Familia

Não estou conseguindo confirmar meu endereço

  • Newbie
  • Não estou conseguindo confirmar meu endereço
  • Bittencourt
  • Spotify Star
  • 273 Views
  • 1 replies
  • 0 likes
  • 273 Views
  • 1 replies
  • 0 likes

no me deja pasar de canción

tengo Spotify premium familiar y me deja hacer todo, descargar las canciones y seleccionarlas, pero no me deja pasar a la siguiente o adelantarla y atrasarla. Que hago?

  • Newbie
  • tengo Spotify premium familiar y me deja hacer todo, descargar las canciones y seleccionarlas, pero no me deja pasar a la siguiente o adelantarla y atrasarla. Que hago?
  • charito_711
  • Newbie
  • 1149 Views
  • 2 replies
  • 1 likes
  • 1149 Views
  • 2 replies
  • 1 likes

confirmação de endereço Familiar

Estou convidando meu filho para a conta premium familiar e ao receber o convite e preencher os dados do endereço aparece uma mensagem que o Spotify não reconhece morando no mesmo endereço.O endereço meu e do meu filho é o mesmo.O que pode estar acont...

  • Newbie
  • Estou convidando meu filho para a conta premium familiar e ao receber o convite e preencher os dados do endereço aparece uma mensagem que o Spotify não reconhece morando no mesmo endereço. O endereç...
  • Bittencourt
  • Spotify Star
  • 2539 Views
  • 3 replies
  • 0 likes
  • 2539 Views
  • 3 replies
  • 0 likes

Preciso de ajuda com meu FAMILY PREMIUM

Há um tempo eu já estava no family premium, porém ontem eu tentei entrar no spotify pelo computador e vi que não estava mais. Entrei na conta do meu pai para mandar o e-mail novamente e pediu a confirmação de endereço.Tentei em dois e-mails que eu te...

  • Casual Listener
  • Há um tempo eu já estava no family premium, porém ontem eu tentei entrar no spotify pelo computador e vi que não estava mais. Entrei na conta do meu pai para mandar o e-mail novamente e pediu a c...
  • Bittencourt
  • Spotify Star
  • 350 Views
  • 3 replies
  • 0 likes
  • 350 Views
  • 3 replies
  • 0 likes

family toevoegen uitdaging

Ik slaag er niet in om iemand toe te voegen, help aub

  • Newbie
  • Ik slaag er niet in om iemand toe te voegen, help aub
  • 160 Views
  • 0 replies
  • 0 likes
  • 160 Views
  • 0 replies
  • 0 likes

removing a member from family

I am trying to remove a member from my premium family plan. I can click remove but then it just turns into a red crossed out circle, it does not remove the person. Help!!

  • Casual Listener
  • I am trying to remove a member from my premium family plan. I can click remove but then it just turns into a red crossed out circle, it does not remove the person. Help!!
  • Bittencourt
  • Spotify Star
  • 180 Views
  • 1 replies
  • 0 likes
  • 180 Views
  • 1 replies
  • 0 likes

Membros da minha família excluidos

Bom dia, Faz dias que estou tentando resolver esse problema. Terei que cancelar o plano se não conseguir essa vez. Preciso de ajuda para que verifiquem que os outros membros da conta moram em minha residência. Obrigado

  • Casual Listener
  • Bom dia,   Faz dias que estou tentando resolver esse problema. Terei que cancelar o plano se não conseguir essa vez.   Preciso de ajuda para que verifiquem que os outros membros da cont...
  • Bittencourt
  • Spotify Star
  • 442 Views
  • 5 replies
  • 0 likes
  • 442 Views
  • 5 replies
  • 0 likes

Spotify removes people from family plan the day the subscription is renewed

So they renew the subscription for the family plan, that they have no trouble whatsoever handling. However, verifying the accounts? Welp, that's not happening. Spotify's solution is removing everyone and banning them from being invited again. Great s...

  • Regular
  • So they renew the subscription for the family plan, that they have no trouble whatsoever handling. However, verifying the accounts? Welp, that's not happening.   Spotify's solution is r...
  • nestathechopper
  • Newbie
  • 330 Views
  • 2 replies
  • 1 likes
  • 330 Views
  • 2 replies
  • 1 likes

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  • Newbie
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  • 135 Views
  • 0 replies
  • 0 likes
  • 135 Views
  • 0 replies
  • 0 likes

Removing Person from Premium for Family Account

In my Premium for Family account, the email associated with my wife's name is not hers. We do not know this email address nor who it is associated with. I have attempted to remove that person/account, but when I try a small red circle with a slash [l...

  • Newbie
  • In my Premium for Family account, the email associated with my wife's name is not hers. We do not know this email address nor who it is associated with. I have a...
  • sweetbeck599
  • Casual Listener
  • 236 Views
  • 1 replies
  • 1 likes
  • 236 Views
  • 1 replies
  • 1 likes

Premium for family- sharing saved music and playlists

I have had my own spotify account for a long time, but havent used it. My wife has a spotify account that is premium and has many good playlists and saved music on it. We have just upgraded her account to a family premium, and now my account is linke...

  • Newbie
  • ...ccount to a family premium, and now my account is linked. Is there a good way for all of the saved music and playlists from her account to be copied across to my linked account?
  • 169 Views
  • 0 replies
  • 0 likes
  • 169 Views
  • 0 replies
  • 0 likes

Você não pode participar deste Plano Premium Familiar. Não foi possível confirmar que você mora no

Não conigo acessar o plano familiar pelo convite.E nem no editar perfil não aparece a opção para incluir o CEP.Segue meu usuário:marianacintra@hotmail.com - não consigo me cadasrar como premiummano_leiro@hotmail.com - Titular da contaQuando tento efe...

  • Casual Listener
  • Não conigo acessar o plano familiar pelo convite. E nem no editar perfil não aparece a opção para incluir o CEP. Segue meu usuário: marianacintra@hotmail.com - não consigo me cadasrar como premium...
  • Bittencourt
  • Spotify Star
  • 1044 Views
  • 1 replies
  • 1 likes
  • 1044 Views
  • 1 replies
  • 1 likes

Solved!! Presale Codes for Premium Family Subscribers-The Interrupters

We have a premium family subscription. We have never gotten a presale code, but then, a lot of the music we listen to really isn't the type to play the lareger venues. But one of our favorite bands...we listen to all the time and have used repeatedly...

  • Casual Listener
  • We have a premium family subscription.  We have never gotten a presale code, but then, a lot of the music we listen to really isn't the type to play the lareger venues.  But one of our f...
  • meganh007
  • Community Legend
  • 647 Views
  • 1 replies
  • 0 likes
  • Presale Codes
  • 647 Views
  • 1 replies
  • 0 likes

Premium to Family

I have a premium account and i was asked to join my family and so i did, but i have been continued to be charged my monthly fee. I need to talk to someone who can give me my money back considering I am now paying for the family plan and the premium p...

  • Newbie
  • I have a premium account and i was asked to join my family and so i did, but i have been continued to be charged my monthly fee. I need to talk to someone who can give me my money back considering I...
  • 193 Views
  • 0 replies
  • 0 likes
  • 193 Views
  • 0 replies
  • 0 likes

Family Premium issue

Hello guys! So, me and my sister and 2 brothers found out that we would join Family Premium to save some bucks. I am the one paying for it, aka. its from my account, i have invited them all. With my 2 brothers it seems to be working fine, but my sist...

  • Casual Listener
  • Hello guys! So, me and my sister and 2 brothers found out that we would join Family Premium to save some bucks. I am the one paying for it, aka. its from my account, i have invited them all. With m...
  • 126 Views
  • 0 replies
  • 0 likes
  • 126 Views
  • 0 replies
  • 0 likes

Familia

Bom dia fui excluído da família mesmo morando juntos. O que eu faço????

  • Newbie
  • Bom dia fui excluído da família mesmo morando juntos. O que eu faço????
  • 154 Views
  • 0 replies
  • 0 likes
  • 154 Views
  • 0 replies
  • 0 likes