can not add account to family plan

[danielapach1]

Hi,

I just want to add a family member to my family plan but I can't. I get an error message "3 - Vaya, algo ha salido mal. Intenta de nuevo."

thanks

[Maxim]

Hey @danielapach1,

Please tell your family member to reach out to Support so they can manually confirm that they reside at the same address 🙂

Contact form: https://support.spotify.com/contact-spotify-support/?contact
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If you get an automated reply email telling you to check the Knowledgebase or the Spotify Community, you need to reply back to it, even if it's from a no-reply address. Spotify Support usually replies within 24-48 hours.