Family Plan Invites do NOT work

[kahunakana]

I have spent WAY too much time trying to invite my family members to our account.

I have gone as far as setting up a special email just for this to try and isolate the issue.

However, all we get is a page that never stops loading (see attached image).

This is NOT a way to win over customers.  

Please assist or I will be leaving Spotify soon for a different service.

Daniel

[heatharcadia]

I'm having the same problem accepting an invite to the family plan. I have tried three different devices, three different browsers, and have completely cleared my cache. Still all I get is a spinning circle... I have no other ideas on what to try.

[kahunakana]

I figured I was not the only one and that the issue is on their end. Just VERY frustrating and reading other post, I am starting to feel the same way that they are trying to discourage people using it and giving up then signing up individually.  They are doing a good job of making me think twice about continuing our subscription. I will see what their response is.

[pinnha]

I have the same problem.

[Thaisacorrea27]

Estou com o mesmo problema, eu encaminho os convites para os usuários e quando insiro o código diz que o mesmo é inválido. Já apaguei e reenviei por diversas vezes sem êxito. Sempre a mesma mensagem! 

Eu utilizo o spotify Premium familiar a um bom tempo, como precisei fazer a atualização da forma de pagamento não consigo adiciona-los novamente. Me dêem   um help era bem mais fácil antigamente 😥😞😖

[Adam6793]

Same problem. Talked to support, they were no help.

[isavedthecreep]

same problem here. the invites arent even making it through to me. i just emailed [email protected] as well but havent heard from them either. nothing like spending money on something that doesnt work.

[invitelinknogo]

Having a similar issue, just upgraded to family plan today and when I click through the invite email it asks me to login. I login w/ existing credentials and it has not added me as a new member, but if I try to sign up with my own email it says it already exists. 😐

When you say you talked to support, was that by phone because I can't find a number?

[Din-Don]

I have exactly the same problem. This is so confusing, I could have never imagined such a non-customer-friendly service from Spotify. Can I ask my money back? This is against customer protection law at least here in Europe LOL 

[TRACERfire · Accepted solution]

Initially I was unable to accept a family plan invite by clicking the 'Accept Invitation' button in the email or pasting the code.

The fix is to follow the URL highlighted by the green 'this page' text in the invite email.
By following that link you will land on a page that requires you to input your full address and also accept the terms of the family plan (ie living in the same household)

I hope this is some help to those of you with issues. I understand how annoying it is when you are unable to receive the full benefit of your subscription.

[sparkfour7]

Having the same type of problem. No one in my family can accept an invite. Same message on everyone's accounts. 

[rbranchini]

Same problem with me! Family members are unable to accept the invitation. After filling all the form, they got this error:

[Trooper7]

Nope that didnt work either.

Fix this or start losing customers

[ponquy]

The code you send my does not work it says is not abalable, y fill out all the information they ask and always says that something went wrong and it cant work, over and over

[Trooper7]

Unfortunately Spotify leaves out one very important bit of info for the Family Plan invitations - that being  - the person being invited must ALREADY HAVE A SPOTIFY ACCOUNT.

It's as easy as that. Once everyone has an account then you can go and invite them to the family plan and once they accept the invite they are good to go.

Hopefully this helps all of you who were scratching their heads and cursing Spotify over this.

[Elleonesix]

---

@Trooper7 wrote:

Unfortunately Spotify leaves out one very important bit of info for the Family Plan invitations - that being  - the person being invited must ALREADY HAVE A SPOTIFY ACCOUNT.

It's as easy as that. Once everyone has an account then you can go and invite them to the family plan and once they accept the invite they are good to go.

Hopefully this helps all of you who were scratching their heads and cursing Spotify over this.

---

Hi thank you for your reply. While some people may be having this problem because their family members don’t have an account already or have not registered before accepting the invite. EVERYONE IN MY FAMILY ALREADY DOES HAVE A SPOTIFY ACCOUNT. Logged into their accounts they can not accept the link or use the invite code because the same error message keeps coming up after everything is filled in and done properly. You obviously have not read all the posts regarding these issues.

[user-removed]

I went on that as I’m having a similar problem and it keeps saying there’s an error but have showed my brother which owns the family share and says all the information is right ? 

[user-removed]

This solution does not work for me.   When I click thorugh it accesses my account.  No prompts for anything.  I click through Premiurm for Family it asks me to sign up.  But I am clicking through because i have been invited to join.

Can anyone help?

Andrew

[tormodt]

Same problem here, tried deleting invite, deleting app data, uninstalling, logging out, logging in with and without Facebook, but my wife still can't get premium!

[tormodt]

Found the problem and added an explanation here together with a suggestion on how Spotify could have avoided this customer frustration, please vote:

https://community.spotify.com/t5/Idea-Submissions/All-Platforms-Subscription-Multiple-accounts-notif...