my membership is not active

[Anankimskywalke]

i have already join a family grup but my account still free user !!! can u help me 

[Alfredo]

Hey @Anankimskywalke!

Thanks for reaching out to us.

Let's try following this troubleshooting to make sure you don't have multiple Spotify accounts that could be causing this.

If you only have one Spotify account, but can't use the Premium benefits, try reinstalling Spotify on your device before trying again.

Let us know how it goes.