premium for family account is not working

[jerophe]

Hello,

I have a premium for family account, but so far I have only managed to add one other member. Somehow adding my daughter is not working. We are still on the same account now, and not able to listen to Spotify at the same time. I have send her an invitation, she has accepted the invitation but only arrives at my account log in page. What to do?

Thank you for your help.

Kind regards,

Phebe

[Maxim]

Hey @jerophe,

She's only able to accept the invite when she's logged into her own account, so I'd recommend telling her to log into her own account, instead of yours.

Let me know how it goes.

[jerophe]

Thank you for your reply Maxim, i appreciate it.  We tried that before, what you just suggested. So she logged out, accepted my invitation, but she could not log in again with her current email, because there was already an account on this email. We created a new email account and repeated the whole thing, but with that one she could go to spotify, but then she could only upgrade to premium (try out) and not to the family premium account. So my question is: how do we do that?

Kind regards,

Phebe

[Maxim · Accepted solution]

I'm sorry to hear! 

In this case, I'd recommend logging into your account here, and clicking 'Sign out everywhere': https://www.spotify.com/account/overview/.

This way, you can make sure you're definitely not logged into the same account when this happens.

I'd then recommend revoking the invite you've sent to her account with these steps:
https://support.spotify.com/account_payment_help/premium_for_family/premium-for-family/ and then sending it once more.

Let me know if that does the trick 🙂 It should give things a refresh.

[jerophe]

Thank you Maxime! it worked!! really appreciate it!