Help Wizard

Step 1



Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...


Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...


remove (unknown) kids account

remove (unknown) kids account


Hi all,

in my premium family plan I did some tests with kids accounts. Now I added successfully my son, but in my account there are two kids accounts:

One with his name, and the other named "kids account" that I cannot remove.

For my son's account I have the remove option (see picture)

I'have no idea where the other account comes from!

Same problem with firefox and edge.

Can anybody help?

Thanks Tom

1 Reply

Hey @Tom200 ,


Thanks for coming to the Community.


In this case, it's best to have Support take a look at this. You can reach them at 🙂

Hope this helps!

MaximSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Suggested posts