where is my Permium?

[ericgoodman]

Order number: <removed sensitive info>-1-1 Why the 11/23/23 order. Does it expire today? And no emails or messages? Where's my subscription?

Plan

Premium

Country

Philippines

Device

ALL

[Elena]

Hey hey @ericgoodman!

Welcome to the Community and thanks for reaching out.

You can read more about when your plan expires and how to renew it on your account page. 

If you have trouble with your payment method you can start off by taking a look at this page to see if your cards meet all of our requirements.

It's also worth giving it a shot in an incognito window to avoid the possible issues that the data stored in your browser may cause.

Keep us posted on how it goes. We'll be here if you have any questions.