Became free user even after money was deducted

[I_psa]

I use student plan from December 2023. But this month my premium plan was cancelled and I became a free user. However a few hours prior money has been deducted from my bank account for the set mandate. I sent message to support team and they said no payment was processed and I should visit my bank. But my bank said the payment was already successful. What do I do 

Plan

Premium- student plan

Country

India

Device

Realme 

Operating System

Android 

My Question or Issue

[Yordan]

Hey @I_psa,

Welcome to the Spotify Community!

Sorry to hear that. It's possible that the money didn't reach Spotify, which would explain why your subscription was cancelled. In this case, I'd recommend reaching out to your payment provider/bank for further assistance.

You can resubscribe to Premium Student anytime from your account page or by visiting https://spotify.com/student/. If you're still having payment issues, you can try the troubleshooting steps here or use a different payment method.

Hope you get this sorted out. The Community is just a post away if there's anything else we can assist with.

Take care 💚

[Khushwant02]

I am using Spotify for 3 months now and it is on auto-pay 119/month. This month the amount got deducted from my bank account and it shows transaction successful but when I logged in to Spotify I didn't have access to premium services it showed transaction cancelled.