Cannot get 6 months free offer of Student Premium even though I am eligible

[anonymous500]

Hi,

I recently got an email from Spotify that said they are offering 6 months of Student Premium free for students. This offer is only available for students who attend an accredited higher education institution and who haven't tried Premium before.

I have always had the Free plan and am currently a college student. When I clicked on the offer link included in the email, I was able to verify that I am a college student, however when I went to select the Student Premium plan, it said that only 1 month is free. 

Has anyone else been experiencing this issue or know how I can resolve this issue?

[RandomUser515]

Replying so I can easily find this later (I’m brand new to the community thing and have no idea how any of this works lol).

I’m having the same exact problem. Hope someone has an answer because I would really like to take advantage of the offer. Any help would be greatly appreciated!

[Eni]

Hey folks, 

Thanks for bringing this to our attention. 

We can confirm that the relevant teams are aware of this happening and they're currently looking into it. We'll keep you posted here as soon as we have any updates on the matter.

Cheers!

[theoneandonlycharlee]

Replying since I'm having the same issue as well! Would be great if there is any solution found! I saw it expired on 8/17 so didn't use it yet, tried to get it today and found it back at 1 month instead of 6 months free 😞 

[Eric_Madrid210]

Original Plan

6-month free trial for Spotify Premium Student + Hulu. 
Actual Plan I received 

 

 

 

Instead I got only 1 month!

Country

The United States 

Device

iPhone SE, MacBook Air 13

Operating System

iOS 18.5, macOS 15.4.1

My Question or Issue

I saw the 6-month free trial for Spotify Premium Student + Hulu advertised and wanted to redeem it. I contacted support first to make sure I followed the right steps. I was told to verify my student status and then reach out again. After verifying, I activated the Student plan through the site, but it only gave me a 1-month trial. When I went back to support, I was told I was no longer eligible for the 6-month offer because I had already used a promo. This was really confusing, as I followed the previous agent’s instructions even when I redeemed it in exactly 3 minutes ago. Is there any way this can be reviewed or fixed? I’d still love to get the 6-month trial. I would deeply appreciate it. I’m a full-time student and was really looking forward to this offer.

[OscarDC]

Hey folks,

Thank you for your patience.

We received some news about this from internal teams mentioning that this behavior should be resolved by now. So we'd recommend following the link for the 6 months offer again as it should be working now.

If you're still seeing just 1-month offer, we'd recommend trying to open the link on an incognito/private window, a different browser and even a different Wi-Fi connection.

Cheers!

[RandomUser515]

I’m afraid it’s still not working for me… I tried all of the above suggestions and also logged out of Spotify everywhere, and I still only get the 1 month offer, except for a few times where I’ve gotten an “error unknown” message, which at least is something different I suppose…  😞

[theoneandonlycharlee]

I tried all of the suggestions, and unfortunately, it's still not working for me! I'm not seeing any other options or any change despite trying all of the suggestions individually and then all-together. 

[asantiagos]

I’m having the same problem as everyone else. I tried all the methods and I am still only getting the one month offer.

[ribezaz]

Hello! How are you?

First of all, I completely understand your frustration and thank you for sharing your experience.

From the images you sent, it appears the agent instructed you to activate the discount, not necessarily start the subscription immediately.

Regarding the 6-month trial, since there was already a previous 1-month trial on the account, unfortunately, it's not possible to activate another trial period. This is a platform rule.

In any case, I'm here to help in any way I can and remain available for anything you need.

Keep me posted!

Cheers,
ribezaz

[henrique17]

I am having the same problem, all of the steps led me to the 1 month offer

[LuBell]

Hi! I’m having a similar problem as well, but I can’t even see the 6 months any more. I’m eligible for the student discount, I just verified my account the other day, but I’m not finding anything about the 6 months. I had the pop-up ad in the app the first day it was possible to sign up, and I opened the ad hoping to signup at a later date since I saw there was a couple weeks before the deadline. The issue is when I went to go sign up, it had reverted back to 1 month free. Hoping this gets fixed lol

[theoneandonlycharlee]

this is an issue many people are having right now. the 6 months was offered and we saw it, tried to redeem it but it is only at one month free, not six months anymore. we were told it was fixed and it has not been! help would be appreciated so students can take advantage of the offer!

[raedee]

Just contacted support with this same issue. I verified my student status on July 31st, and I know that the date the offer was available was until August 17th. Since school starts on the 19th for me, I wanted to wait until the last possible day to maximize the time I had premium during school. However, the offer is just completely gone now, replaced with the 1 month instead of the 6 months we were offered. This is my conversation with support. It's crazy how even looking up "Spotify Premium Student 6 months free trial" on Google will show you nothing--as if the offer was never even given. I didn't want to try Premium but decided I would if I got those 6 months free, because it was a really great deal. Not sure why they'd change it suddenly, especially when the offer date has not even passed yet. I hope this issue gets resolved soon, because it's affecting many people. 

[OscarDC]

Hey folks,

Thank you for keeping in contact.

According to the new info we received internally, this is again under investigation taking into account your comments and feedback regarding this offer. We appreciate your cooperation and patience.

Stay tuned.

[Eric_Madrid210]

Hello Ribezaz,
I only attached 3 screenshots earlier because that was the upload limit. However, here’s the only screenshot I had from my conversation with the other Spotify representative, which shows the start of that chat. I clicked to have the transcript emailed to me again, but it was never sent. The portion where I mentioned “reach out again” and “I was told I was no longer eligible for the 6-month offer because I had already used a promo” was specifically from this Spotify representative, Ricardo H.
Thanks,
Eric

[anonymous500]

Hi,

I just tried using the link for the 6 months offer and it's working properly now for me! I hope it works for everyone else too. Thank you to the Spotify team for resolving this issue, I really appreciate it!!

[RandomUser515]

Same here! Can’t wait to use it to try and keep me sane this semester lol. Thank you everyone who worked on this issue to get it fixed! 

[sybaurynesquik]

Issue still isn't fixed for me... I just verified my student status yesterday, and I saw the free 6-month trial. Haven't bought it yet. But when I checked the offer again today, I saw it went down to only 1 month, and I really would like to take advantage of the free 6 months I was initially offered

[JT1492]

I had the same problem. I went to sign up for it yesterday, because I saw it was the last possible day. Then it told me only one month. I decided not to keep going through with it because I’m not sure if I want to start paying monthly. Has anyone found a solution?