Charged full price for premium but I have student account

[mdswheeler]

My Question or Issue

So in January, I received an email saying that my student account was about to expire if I didn't extend it. So I went through all the verification steps and got my student account extended, yet I've still been charged full price for a premium account ever since. Can I get a refund?

[mdswheeler]

Hey there @Rango196,

Thanks for searching for the answer you need here!

Keep in mind that the verification of your student status is a separate process from the activation of the discount itself. To activate the discount once you are verified you have to click on the Get Premium button in the confirmation mail sent from SheerID. Alternatively you can do it via this page. Note that in either case you have to re-enter your payment details to complete the process.

You can double check whether or not the discount has been successfully activated by going to your account page and looking up the amount of the next due payment. You'll find it in the Your plan section of the Account overview.

Hope you find this useful. Keep us posted how you get on.

Have a great day!

[sunshine2002]

Same thing about changed plan from Student to Individual premium happened to me. I already made renewal of my student status a few months ago and I also did it again now. When I want to select Student plan in "manage plans" in my account it does not even show that this plan is available. It only shows that available plan is only Premium Individual. Now it wants to charge me 6.49€. What can I do in this situation? Thank you. 

[Bianca_13]

Meu plano universitário está ativo e continuo recebendo a cobrança do plano individual.

[Hrs90701]

Hello, I have a question about switching from premium ($12.95) to a student account (5.99). I verified I was a student at Spotify online. I accepted the offer for student premium and it told me I would be charged 5.99 Aug 22nd (tomorrow). I just paid $12.95 august 21st for Spotify premium… Can I dispute or prevent getting charged $5.99 this month since I just paid for my regular Spotify premium membership???? Please help I can’t afford an $18 Spotify bill at the end of this month. 

[Sarah142]

Salve a tutti! Nonostante avessi il piano per studenti, mi è stato addebitato l'importo di 10,99. Cosa dovrei fare?

[lei_yan]

• I forgot to renew my student premium last month and they deducted premium individual and its ok. But I already renew my student and I am already eligible the same day. And today December billing and they still deducted premium individual instead of student. What happened? Why my student didn't work?

[marinaitzel1724]

No están respetando mi pago de estudiante y me están cobrando el pago individual 

[perrinehansen]

I had the student subscription but i forgot to renew my student eligibility. Then my account withdrew the money for the premium subsciption. I immediatly renewed my student subscription. Can I have my money back from the premium subscription?