Issue with Premium for Students Subscription using Visa Card

[Mosesk1]

Plan

Premium for Students

My Question or Issue
I'm currently facing an issue while trying to get a premium subscription for students using my Visa card. Unfortunately, every time I attempt the transaction, it fails, and I receive the following error message:

The payment failed. Please try again, use a different payment card or a different payment method. Go to our support.

[Maxim]

Hey @Mosesk1 ,

Thanks for coming to the Community 🙂

I recommend making sure that your payment method has sufficient funds, and is:

• Registered in the same country to your Spotify account.
• Not expired or canceled.
• Enabled for foreign, secure online, and recurring purchases. Look for these settings in your bank’s mobile app.

Also, make sure your bank or payment provider has your correct details. They may need to verify your identity for security, e.g. with a password, PIN, fingerprint, or code sent to your device.

Also, you can try the following:

• Try entering your payment details again using a private/incognito window.
• Try a different payment method.
• It might just be a temporary connection issue, so wait a few hours and try again.
• Get in touch with your payment provider.

Let me know how it goes 🙂

[Mosesk1]

Hi @Maxim,

Thanks for your support. Unfortunately, it is still failing even though I have sufficient funds in my payment method. Could you please guide me on how to find the private/incognito window? I would like to try it and see if it works.

[Maxim]

Hey @Mosesk1 ,

Thanks for getting back 🙂

Sure, you can take a look at this article for some info on it: https://community.spotify.com/t5/FAQs/What-is-quot-Private-quot-or-quot-Incognito-quot-browsing/ta-p....

Let me know how it goes.

[Mosesk1]

Hey @Maxim,

I the issue is still persisting and I'm feeling a bit lost about what to do next😥

[Maxim]

Hey @Mosesk1 ,

In this case, you can try reaching out to your bank and ask them why you can't use the card for this payment. You could also try using a different payment method. 🙂

[Mosesk1]

**bleep** was wondering if there is an alternative method to contact Spotify. I have already reached out to my bank, and they assured me that my card is functioning flawlessly.

[Maxim]

Hey @Mosesk1 ,

Thanks for getting back.

Have you tried using a different payment method yet?

Looking forward to your response. 🙂

[Mosesk1]

I exclusively rely on my Visa card, leaving me with no alternative methods at my disposal

[Maxim]

Hey @Mosesk1 ,

Thanks for letting me know.

I recommend trying it again after at leaat 24 hours have passed. 🙂 This can make a difference, especially if you've tried it multiple times in a short timeframe, for example.

When you try it again, make sure to do it through an incognito window: https://community.spotify.com/t5/FAQs/What-is-quot-Private-quot-or-quot-Incognito-quot-browsing/ta-p....

Let me know how it goes!

[Mosesk1]

@Maxim, I regret to inform you that the issue remains unresolved and continues to persist despite our efforts. Is  there an alternative method to contact Spotify?

[Maxim]

Hey @Mosesk1 ,

Thanks for letting me know.

Since you don't have any other payment method you can try using, I recommend reaching out to Support: https://www.spotify.com/about-us/contact/ 🙂

Hope this helps.