Manage Subscription loop back to overview page

[sandbaggedsanti]

Trying to add student premium to my account and it keeps looping back to the same page. 

Verified on SheerID; received email saying it was verified & clicked the link in the email. Spotify opens & shows my account logged in & I confirm that I want to apply it to that account. The next screen that opens is the /account/overview page that I linked above. 

I press manage subscription menu button, opens page showing that I have a cancelled premium subscription & asks if I'd like to get the discount for the student premium *select get discount* and loops back to /account/overview page. 

I also tried it through the premium subscription button at the top of that /account/overview page & it leads down a similar route of selecting Get Discount for student premium & goes back to the /account/overview page. 

I tried it on mobile, incognito mobile, desktop, incognito desktop... both cellular and wifi. 😕

[sandbaggedsanti]

Hey folks!

Thanks for keeping us posted. 
Check if this link would help you out please. In case you still get returned to the account page, let us know 🙂
Fingers crossed! 🤞🏼

[#3]

I had a student premium for a year, wanted to renew it and am still a verified student. Every time that I try renewing it Spotify redirects me to the premium page. I don't know what to do.

[christin1n]

Hello! I have an issue with the Premium Student abbonement. I just verified thats I am a student at an University and wanted to get the Student Premium abonnement. But as I'm trying to select the plan it keeps sending me into a constant loop between the two websites of "selecting an abonnement plan" and the website that tells me that I am verified as a student until the 11.09.2025. Is this an error or why do I not get the option of paying?

Plan

Free/Premium

Country

Germany

Device

Windows Computer, iPhone

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

[ishisaini1200]

Plan

Premium

Country

India

My Question or Issue

I was trying to opt for student plan and my student ID is verified too but when I start click on choose plan instead of showing me the student plan @59, It takes me to home page again showing other plans. How do I resolve plan?

[akb2913]

Same issue for me. Tried different devices, logging out, using the link from the email, signing up for regular premium and then changing to student. Nothing works. And this is a terrible way to handle customer support.

[Piyush41]

I am trying to renew . But after choosing the student plan it is taking me back to student/verification page again asks to select a plan … 

what to do it’s an endless loop .. 

plss help 

[akb2913]

I was able to find their chat support and they fixed it for me.

https://support.spotify.com/us/article/contact-us/

[dc191308]

as of today its still not fixed **bleep**.😂

[j444spr]

this is happening to me too, I had canceled it so i could make the Hulu work and now it just tells me "Your student status is verified for a year. We’ll remind you to verify it again a month before it expires. Next, choose your plan and get Premium for Students." but if I click premium student it won't let me rejoin. did you find a solution?

[#11]

I'm not getting the mpesa icon to pay for the student plan

[salvadorventura]

Hi there! As many have previously stated, when I press the "try free for 3 months" button in the student section, I am redirected to a page that says " you're verified as a student until 9/10/2025". On the bottom of said page there's a button to "Choose your plan", that, when pressed, just redirects me to the main spotify premium page, starting a loop. Can you please help me, and the countless others who are having this problem, or are you just going to keep ignoring our issue?

[Iprateekpv]

I am too facing the same issue, just trapped into the loop. Is this some kind of gimmick by Spotify?

[sanxx9]

Hi, I also faced a similar situation just now. I was able to bypass the loop by using this link which takes you straight to the payment page: https://www.spotify.com/in-en/purchase/offer/default-student-premium/?country=IN 

[ci8n_jk5-jsjr]

i’m having the same issue.

[knuckys]

I'm having this issue too in Canada. I am verified and it tells me to choose my plan but it just brings me back to all the options for premium. If I click the option for student plan it just tells me I'm verified again. It's a loop. I didn't have a problem in the past. I have try logging in with incognito and on separate devices, yet the problem is the same.

[k-hope]

Yep, still not fixed! 😔 Have tried Chrome, different browsers, Android app, incognito, nothing works. Just stuck in the endless loop of choosing student plan.

[k-hope]

yep same here, it's been an issue for months it seems and they keep saying it's fixed but it's not. I've had to go with Apple in the meantime 🙃

[DamianJimenez]

not working 😞

[gabbygabby1]

This issue is happening to me as well, has not been fixed. It just keeps looping to all the plans. 

[gabbygabby1]

Issue continues to persist. It just keeps looping back to all the plans and it tells me I am eligible for the student discount, but every time I select it, it just says I am eligible but will not let me purchase.

[gabbygabby1]

Still not working 😞