Manage Subscription loop back to overview page

[sandbaggedsanti]

Trying to add student premium to my account and it keeps looping back to the same page. 

Verified on SheerID; received email saying it was verified & clicked the link in the email. Spotify opens & shows my account logged in & I confirm that I want to apply it to that account. The next screen that opens is the /account/overview page that I linked above. 

I press manage subscription menu button, opens page showing that I have a cancelled premium subscription & asks if I'd like to get the discount for the student premium *select get discount* and loops back to /account/overview page. 

I also tried it through the premium subscription button at the top of that /account/overview page & it leads down a similar route of selecting Get Discount for student premium & goes back to the /account/overview page. 

I tried it on mobile, incognito mobile, desktop, incognito desktop... both cellular and wifi. 😕

[Josh139]

I’m having this same issue. Very frustrating that it seems like they make it harder and harder to stay on this side and not switch over to Apple Music, which I am HEAVILY considering.

[missamariss]

The issue still persists....

[renmi]

Also having this problem, it just sends me back and forth on an endless loop and I cannot use my student discount for premium! 😞

[missamariss]

I am verified through sheerID. I originally had premium- but received a new credit card so the Spotify plan went from premium to free. I am now a student so I wanted to use my student plan, and now I have been verified through SheerID. But I am still taken through this feedback loop of webpages. Even when I try the link used above. 

[Josh139]

Please fix this bro

[jkiana515]

I have the same issue as the original sender. I tried your link and the issue keeps happening. I go to click 'get started' and it sends me to a page saying "choose your plan" and its a constant loop of these two pages. I'm using a debit card as a payment method and when I go to subscribe to any other subscription it works and moves me on to the billing page. I'm not sure why the student plan wont let me move forward. I've been approved for a full year. I originally had a duo plan but it was completely canceled a couple days ago.

[pyxgaacbo6oszts4g06x]

Solved the issue. 
First purchase a Spotify individual Plan.
Then, on a web browser
1. Click your profile picture
2. Click account
3. Under the subscriptions box, select "available plans"

4. scroll down to the student plan and select it.
5. It will still say you have Spotify individual, but the student discount will be applied and will now only cost $5.99

[JustSomeMatte]

So pay twice??

[FrostyBoat3]

Same here. I've been trying to figure this out for a couple days and I've got nothing. My subscription ran out a month ago and I got my account verified for student premium again but now I just get stuck in the loop from 'choose your plan' to 'get started' back to 'choose your plan' and on and on. Please help I need my music 😞

[New user]

I went through the verification process but once I got to the page of plan options, I was unable to select the student plan. It said that option was not available to me.

[New user]

My student account is about to change to an individual plan where I pay full price. I have done the verification of my student status and it says I'm verified for that until July 2025, but it says I will still be charged and changed to the individual plan 2024-07-25. How to I fix this so I'm not charged the full amount?

[madsjean]

This is happening to me as well. very frustrated. 

[Yordan]

Hey folks,

There was a temporary issue which should now be resolved. Could you give it another try to see if everything works well now? You can also try in an incognito/private window, or with another browser/device.

Let us know how it goes.

[readhead]

This kept happening to me and I finally figured out how to fix it!

Once I got verified and it sent me back to the account page I went through available plans and clicked on the student plan. On that page there was a spot that said "update plan" so I did that and it finally worked! I hope that helps!

[New user]

When I click the email Spotify sent me it takes me to a browser, when I click switch to student plan it just resets the browser and isn’t adding it on.

[New user]

Cuando pongo de aplicar el descuento siempre me manda al mismo sitio web en el que dice que mi condición de estudiante permanecerá verificada hasta el 11/09/2025 pero no me deja aplicar el descuento

[Salmahherrera]

Me ocurre igual, si averiguas cómo…

[Salmahherrera]

Han verificado mi cuenta de estudiante y puedo obtener el descuento hasta 12/09/2025. Sin embargo, no me permite registrarme en el plan de estudiantes, me redirige a la página donde me dicen de nuevo que ya me han verificado.

I have been verified for the student premium plan but it won’t work. When I click it it just keep coming that I have been verified as a student till September. Any other plan that I have tried, allows me to pay but the student one.

[New user]

I am a verified student. I was originally on a student plan and then moved to the premium personal plan once that expired. I canceled that plan and am attempting to renew my student plan, however, whenever I try to do this, I am taken to the same page (Choose Your Plan page) over and over again, no matter which link I have tried. I have tried going incognito, and I have tried using the links provided on previous threads about this issue, however, none of those solutions have worked. How do I resolve this issue?

[UnicornLadder]

Having the same issue, but instead of renewing, I'm trying to get the plan for the first time.

Only having this problem with the Student Premium, other premium plans works completely fine. I say this is completely foul play