SheerID did not approve my student account

[beyzanurcobann]

My Question or Issue

I sent a request to renew my student plan but it is not approved. It has been a month approximately. So, my plan is changed to premium and Spotify took so much money from me. When I sent a new request, the system says "You have already redeemed this offer." What can I do?

[Ivan]

Hey there @beyzanurcobann, 

Thanks for reaching out to the Community about this. 
 

In case you receive this error message you need to get in touch with SheerID. They'll send you an email including a valid activation link allowing you to apply the student discount to your Spotify account.  

You can contact SheerID here. 

Hope this helps. Let us know if you have any more questions.