Student Spotify Premium adding Headspace

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Student Spotify Premium adding Headspace

bonztee
Casual Listener

Hi I am currently on a Student Premium account (UK) and have been trying to add Headspace on to my account but it only repeatedly tells me that my student account has been verified without adding Headspace. Am I missing something here? Thanks!

1 ACCEPTED SOLUTION

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Solution!

Billy-J
Rock Star 24
Rock Star 24

Hey @user-removed, @bonztee.

 

Thanks for reaching out about this.

Let's try these steps: 

  1. Open an incognito or private window.
  2. Login to your Spotify account there.
  3. Head here to subscribe for the bundled offer and follow through the instructions. If you've already had Premium, the new price will kick in at the next billing date.

If you are already paying for a Headspace subscription, you will need to cancel it first before trying these steps however.

 

Let me know how this goes 🙂 

Billy-JRock Star 24
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11 Replies

Billy-J
Rock Star 24
Rock Star 24

Hey @bonztee, and welcome to the community.

Hope you're doing great! 

 

Could you try this using another browser or incognito mode? If that doesn't help, please send me a screenshot of any error messages being shown (make sure to hide sensitive info when posting to the community).

 

Let me know how you get on 🙂 

Billy-JRock Star 24
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

bonztee
Casual Listener

Hi, 

So I have tried different browsers as you suggested, but same thing happens. 

1) I go to my subscription page and click 'change plan'

2) I click 'add headspace'

3) I get brought to the headspace student page and I click 'get headspace'

4) I get brought to the following page: 

image.pngWhen I return to my account, Headspace is still not added.

Any ideas?

bonztee
Casual Listener

Hi, 

So I have tried different browsers as you suggested, but same thing happens. 

1) I go to my subscription page and click 'change plan'

2) I click 'add headspace'

3) I get brought to the headspace student page and I click 'get headspace'

4) I get brought to a page confirming my student discount is still applied.

When I return to my account, Headspace is still not added.

Any ideas?

user-removed
Not applicable

I get the same problem. Any solution yet? 

I did have a live chat with Spotify and even they couldn't work it out.

Solution!

Billy-J
Rock Star 24
Rock Star 24

Hey @user-removed, @bonztee.

 

Thanks for reaching out about this.

Let's try these steps: 

  1. Open an incognito or private window.
  2. Login to your Spotify account there.
  3. Head here to subscribe for the bundled offer and follow through the instructions. If you've already had Premium, the new price will kick in at the next billing date.

If you are already paying for a Headspace subscription, you will need to cancel it first before trying these steps however.

 

Let me know how this goes 🙂 

Billy-JRock Star 24
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

View solution in original post

user-removed
Not applicable

Hi,

 

I followed this after speaking to spotify support multiple times and it dd not work. It is now working so thanks. I'm not sure if they fixed something on their technical side, anyway, it now works!

 

Anthony 

Billy-J
Rock Star 24
Rock Star 24

@user-removed.

 

I'm so glad to hear your issue has been fixed. If you need help with anything else, you can always start up a new thread and the community will be happy to help out 🙂

 

@bonztee - Are you still having issues with this? Let me know what you have done and I'll be more than happy to help out 🙂 

 

 

Billy-JRock Star 24
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

bonztee
Casual Listener

Hi Billy-J, 

Finally got a chance to try it out and all working now! Thank you very much! 🙂

Billy-J
Rock Star 24
Rock Star 24

Hey again.

I'm so glad to hear things are working again. If you need help with anything else, you can always start up a new thread and the community will be happy to help.

Have a nice day 🙂

Billy-JRock Star 24
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

kristjanroo
Visitor
Didn't work for me

Peter
Spotify Legend

Hey @kristjanroo,

 

Thanks for reaching out here!

 

Since this is an older thread which has since been resolved, we'd like to ask you to start a new thread in the relevant help board here - we'll make sure to jump in and help you out as soon as we can.

 

Thanks - take care!

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