Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help verifying your Student Discount.
PlanPremiumCountryUnited Kingdom Device(iPhone 7, Macbook Pro late 2016)Operating System(iOS) My Question or IssueI have tried to change my subscription to student and verify through ShearId but it says it has been unsuccessful due to the voucher alr...
Newbie
31109 Views
19 replies
1 likes
Notification from Spotify with a link:It seems you've already taken advantage of a trial offer. You can't take advantage of it again. Subscribe to Premium with student discount. you can still get it anyway. I had already a trial subscription with ano...
...election of premium offers, I got the notification: ,,It looks like you’re not eligible for that offer, but we found more for you.'' and when I choose the one for students the free trial is allready s...
Spotify Legend
567 Views
1 replies
0 likes
For spotify studentCountry : France hello, I want to be able to take a subscription to Spotify student, but the problem is that I have not addressed student email, I only have a card and that I am in a high school in BTS (higher study) and not in a u...
For spotify student Country : France hello, I want to be able to take a subscription to Spotify student, but the problem is that I have not addressed student email, I only have a card and t...
Spotify Star
684 Views
1 replies
0 likes
PlanFree (trying to renew the premium for studentsCountryBrazilDeviceMoto GOperating SystemAndroidMy Question or Issue I can't renew my discount with SheerID. When I complete the form, I get the message "Você já aproveitou essa offerta" - which trans...
Plan Free (trying to renew the premium for students Country Brazil Device Moto G Operating System Android My Question or Issue I can't renew my discount with SheerID. When I c...
Spotify Legend
589 Views
1 replies
0 likes
So I still go to high school. But I take an AP (advanced placement) class. It’s a college class but just taken at the high school. Am I eligible for the student discount?
So I still go to high school. But I take an AP (advanced placement) class. It’s a college class but just taken at the high school. Am I eligible for the student discount?
Spotify Legend
977 Views
1 replies
1 likes
None of the below information is required. PlaneFreeCountryItaliaDeviceXiaomi mi 9TOperating System Android My Question or IssueWhy he tell me that i used the three free months but I don t used them. I tryed manu times but the answer il Always the sa...
None of the below information is required. Plane Free Country Italia Device Xiaomi mi 9T Operating System Android My Question or Issue Why he tell me that i used the thr...
Spotify Legend
880 Views
5 replies
0 likes
I am trying to register for the student premium and Hulu bundle, and it says that my credentials are being used. They aren’t! No one should be on my account. What do I do?
I am trying to register for the student premium and Hulu bundle, and it says that my credentials are being used. They aren’t! No one should be on my account. What do I do?
Moderator
827 Views
1 replies
0 likes
İki yıldır öğrenci için premium planını kullanıyordum. 2019 ekim itibariyle tekrar öğrenciliğimi onaylamam için mail geldi. Öğrenci belgemi e-devletten pdf olarak indirip ilettim. Onaylanmamış ve onaylanmadığına dair bana herhangi bir açıklama yapılm...
İki yıldır öğrenci için premium planını kullanıyordum. 2019 ekim itibariyle tekrar öğrenciliğimi onaylamam için mail geldi. Öğrenci belgemi e-devletten pdf olarak indirip ilettim. Onaylanmamış ve ona...
Moderator
4426 Views
1 replies
0 likes
I've been trying to activate the bundled Hulu plan with my Student Spotify account for the last month. Every time, it says "We've hit a snag, contact Hulu support." When I did that, Hulu said the issue was coming from the Spotify servers. I have trie...
I've been trying to activate the bundled Hulu plan with my Student Spotify account for the last month. Every time, it says "We've hit a snag, contact Hulu support." When I did that, Hulu ...
Moderator
1538 Views
3 replies
1 likes
So I've tried to join Premium for Students because I'm about to go back to university for the year and wanted to upgrade. However, when I put in my card details and attempt to proceed with the payment, it says:I understand that I had taken the trial ...
So I've tried to join Premium for Students because I'm about to go back to university for the year and wanted to upgrade. However, when I put in my card details and attempt to proceed with the p...
Spotify Legend
544 Views
1 replies
0 likes
Everytime I try to pay for students subscription this is what happens( check the screenshot), what should I do ?
Everytime I try to pay for students subscription this is what happens( check the screenshot), what should I do ?
Spotify Star
948 Views
1 replies
0 likes
PlanStudent PremiumCountryUSA My Question or IssueI got the notification of Spotify offering a free Google Home Mini to Premium Student accounts at reserved one. However, it was sent to an email I did not have access to until just now and missed the ...
Plan Student Premium Country USA My Question or Issue I got the notification of Spotify offering a free Google Home Mini to Premium Student accounts at reserved one. However, it was sent...
Spotify Star
1106 Views
1 replies
0 likes
PlanPremium for studentsCountryMexicoDeviceLG K11 plusOperating SystemAndroid Oreo My Question or Issue The problem is that when I try to log in or listen to music on the app it says that I need to add a new payment method, but I already have one, pa...
Plan Premium for students Country Mexico Device LG K11 plus Operating System Android Oreo My Question or Issue The problem is that when I try to log in or listen to m...
Spotify Legend
1321 Views
3 replies
0 likes
PlanFree/PremiumCountry Device(iPhone 6s, Macbook Pro late 2015)Operating System(iOS 10, MacOS.) My Question or IssueI was using student premium for a year then I stopped using spotify for 6-7 months. Now I want to subscribe as a student again but it...
Plan Free/Premium Country Device (iPhone 6s, Macbook Pro late 2015) Operating System (iOS 10, MacOS.) My Question or Issue I was using student premium for a year then I stopp...
Community Legend
766 Views
1 replies
0 likes
Hola, tengo plan de universitarios de Spotify, y me solicitaron la renovación así que entregue los documentos en diciembre, y ahora me cobraban el precio normal. Yo pago con Mach así que si no tengo dinero no me hace el cobro, pero me aparecía de tod...
Hola, tengo plan de universitarios de Spotify, y me solicitaron la renovación así que entregue los documentos en diciembre, y ahora me cobraban el precio normal. Yo pago con Mach así que si no tengo ...
Spotify Legend
869 Views
1 replies
0 likes
PlanPremium for StudentsCountryBrazilDeviceSamsung J7 PrimeOperating SystemAndroid Oreo My Question or IssueThe message "You've already taken advantage of this offer" appears whenever I try to take advantage of the offer, but I am an undergraduate st...
Plan Premium for Students Country Brazil Device Samsung J7 Prime Operating System Android Oreo My Question or Issue The message "You've already taken advantage of this offer" a...
Community Legend
889 Views
3 replies
0 likes
I got an email to get a free Google Home. I reserved mine, and then got the email to finally check-out and buy it. My school email was the one on my Spotify account, but a school administrator controls what I can/can't do. I can't use that Gmail acco...
I got an email to get a free Google Home. I reserved mine, and then got the email to finally check-out and buy it. My school email was the one on my Spotify account, but a school administrator contro...
Spotify Star
1053 Views
1 replies
0 likes
Plan Premium Country United Kingdom Device iPhone XS Operating System iOS 12.3.1 Tried to redeem student discount, but after I enter my details it says "You have already redeemed this offer". I used Student Discount for Premium for the first time in ...
Plan Premium Country United Kingdom Device iPhone XS Operating System iOS 12.3.1 Tried to redeem student discount, but after I enter my details it says "You have alr...
Visitor
12642 Views
19 replies
3 likes
My Question or IssueI was charged 10$ for premium this month instead of 4.99 for Student premium. I am a student and I wasn’t notified that I was going to be charged 10$ this month for regular premium . And I’m not sure why it’s saying It can not ver...
My Question or Issue I was charged 10$ for premium this month instead of 4.99 for Student premium. I am a student and I wasn’t notified that I was going to be charged 10$ this month for regu...
Community Legend
842 Views
2 replies
0 likes
Hello! I am a Spanish student going to Berklee College of Music campus in Valencia, Spain.I am trying to get the student discount but SheerID wouldn't let me choose United States as the country where I go to school in since I'm in Spain now. When I c...
Hello! I am a Spanish student going to Berklee College of Music campus in Valencia, Spain. I am trying to get the student discount but SheerID wouldn't let me choose United States as the co...
Spotify Legend
1823 Views
2 replies
1 likes
I have verified my student status and it says my discount is available, but when I go to change the plan it only allows me to select the regular premium plan. When I scroll down and try to select the student plan it takes me back to the verification ...
I have verified my student status and it says my discount is available, but when I go to change the plan it only allows me to select the regular premium plan. When I scroll down and try to select the...
Community Legend
1452 Views
6 replies
0 likes
