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Premium Student

Get help verifying your Student Discount.

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Forum Posts

Solved!! Verification unsuccessful as voucher already used

PlanPremiumCountryUnited Kingdom Device(iPhone 7, Macbook Pro late 2016)Operating System(iOS) My Question or IssueI have tried to change my subscription to student and verify through ShearId but it says it has been unsuccessful due to the voucher alr...

  • Newbie
  • manualjake
  • Casual Listener
  • 21348 Views
  • 16 replies
  • 0 likes
  • Premium for Students
  • 21348 Views
  • 16 replies
  • 0 likes

Superuser Contribution Last Name required: but i don't have one

Hi i'm currently a college student in Indonesia. I'm trying to get the premium discount for students which requires information like my last name. But i don't actually have one. So i've tried to leave the last name option blank but it says that i nee...

  • Visitor
  • Hi i'm currently a college student in Indonesia. I'm trying to get the premium discount for students which requires information like my last name. But i don't actually have one. So i've tried to l...
  • Katerina
  • Spotify Legend
  • 2645 Views
  • 1 replies
  • 3 likes
  • Premium for Students
  • 2645 Views
  • 1 replies
  • 3 likes

Superuser Contribution I’m transferring schools

I’m transferring to a new school and was wondering do I need to somehow update that in my profile or what?PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Ques...

  • Visitor
  • I’m transferring to a new school and was wondering do I need to somehow update that in my profile or what? Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late ...
  • Katerina
  • Spotify Legend
  • 1025 Views
  • 2 replies
  • 0 likes
  • Premium for Students
  • 1025 Views
  • 2 replies
  • 0 likes

Superuser Contribution My valid Premium For Students subscription doesn't work

PlanPremium For StudentsCountryThe NetherlandsDeviceiPhone XS MaxOperating SystemiOS 12.4 My Question or IssueI use the Premium For Students subscription, but when I woke up and wanted to listen to some music, I suddenly heard advertisements. So I lo...

  • Casual Listener
  • Plan Premium For Students Country The Netherlands Device iPhone XS Max Operating System iOS 12.4   My Question or Issue I use the Premium For Students subscription, but when I woke u...
  • Katerina
  • Spotify Legend
  • 1032 Views
  • 1 replies
  • 0 likes
  • Premium for Students
  • 1032 Views
  • 1 replies
  • 0 likes

Superuser Contribution Error message when applying for spotify student discount

PlanFreeCountryUSDeviceI phone 7Operating Systemios 12.3.1 My Question or IssueWhen I try to apply for the spotify student I get an error message back. I am a college student and my college email is attached to my account. My college is on the approv...

  • Casual Listener
  • Plan Free Country US Device I phone 7 Operating System ios 12.3.1   My Question or Issue When I try to apply for the spotify student I get an error message back.  I am a college s...
  • Katerina
  • Spotify Legend
  • 1417 Views
  • 3 replies
  • 0 likes
  • Premium for Students
  • 1417 Views
  • 3 replies
  • 0 likes

Student Discount and Phone Subcribtion

Hi everyone, I can't chose the option to pay with my mobilephone subcription if I want to use the student discount. Anyone who know what to do ? Thanks very much in advance

  • Visitor
  • Hi everyone,    I can't chose the option to pay with my mobilephone subcription if I want to use the student discount.    Anyone who know what to do ?   Thanks very muc...
  • Billy-J
  • Spotify Star
  • 265 Views
  • 1 replies
  • 0 likes
  • Premium for Students
  • 265 Views
  • 1 replies
  • 0 likes

Student Discount Renewal Problem

PlanPremiumCountryNew ZealandDevice(Samsung A10/Macbook Pro)Operating System(iOS 10/android) My Question or IssueI was on the student discount for a year - my first year doing my degree - and then this ran out. I thought that I had renewed but recent...

Screenshot 2019-07-24 at 19.35.25.png
  • Visitor
  • Plan Premium Country New Zealand Device (Samsung A10/Macbook Pro) Operating System (iOS 10/android)   My Question or Issue I was on the student discount for a year - my first year doin...
  • Billy-J
  • Spotify Star
  • 377 Views
  • 1 replies
  • 0 likes
  • Premium for Students
  • 377 Views
  • 1 replies
  • 0 likes

Unable to verify that I'm a college student

I graduated high school at 16, and am currently enrolled at the community college in my town, and when I try to verify that I'm a student, I get redirected to my account and am given the message "Unfortunately, we couldn't confirm that you're a stude...

  • Visitor
  • I graduated high school at 16, and am currently enrolled at the community college in my town, and when I try to verify that I'm a student, I get redirected to my account and am given the message "Unf...
  • badumtss
  • Composer
  • 1508 Views
  • 1 replies
  • 2 likes
  • Premium for Students
  • 1508 Views
  • 1 replies
  • 2 likes

Verified as a student but charged normal premium price

I renewed my student subscription in april this year however over the last two months i have been charged for normal premium price and when i got to verify again it says i have already redeemed this offer. i have tired re-verifying in a private brows...

  • Visitor
  • I renewed my student subscription in april this year however over the last two months i have been charged for normal premium price and when i got to verify again it says i have already redeemed this ...
  • Billy-J
  • Spotify Star
  • 594 Views
  • 1 replies
  • 0 likes
  • Premium for Students
  • 594 Views
  • 1 replies
  • 0 likes

Can't apply for Spotify Student

PlanPremiumCountrySingaporeDeviceSamsung Galaxy Note 8 Operating SystemAndroid 9.0 Pie My Question or IssueMy card issue date is a year ago but im in college for 3 more years, cause the issue date is too far back, I am unable to apply for the Spotify...

  • Visitor
  • Plan Premium Country Singapore Device Samsung Galaxy Note 8  Operating System Android 9.0 Pie   My Question or Issue My card issue date is a year ago but im in college for 3 more ...
  • Billy-J
  • Spotify Star
  • 672 Views
  • 1 replies
  • 1 likes
  • Premium for Students
  • 672 Views
  • 1 replies
  • 1 likes

Verified for student premium discount but still being charged £9.99

PlanRight now - Premium regularLooking for - student premiumCountryUK/EnglandDevice(Oneplus 5T, lenova ideapad)Operating System(Android Pie, Windows 10.) My Question or IssueHello,I have verfied myself as a student, it says "You have already redeemed...

  • Visitor
  •     Plan Right now - Premium regular Looking for - student premium Country UK/England Device (Oneplus 5T, lenova ideapad) Operating System (Android Pie, Windows 10.)   My Q...
  • Billy-J
  • Spotify Star
  • 652 Views
  • 1 replies
  • 0 likes
  • Premium for Students
  • 652 Views
  • 1 replies
  • 0 likes

Solved!! Student discount and changing card number

PlanPremiumCountryPoland My Question or IssueHi,I have subscribed student premium plan. I had changed my card number and after that my premium plan changed to normal. Is there possible to change it back for student discount?

  • Casual Listener
  • Plan Premium Country Poland   My Question or Issue Hi, I have subscribed student premium plan. I had changed my card number and after that my premium plan changed to normal. Is there poss...
  • microice
  • Casual Listener
  • 1158 Views
  • 4 replies
  • 0 likes
  • Premium for Students
  • 1158 Views
  • 4 replies
  • 0 likes

Fails to verify - no common federations

Hello, I'm trying to verify my student status so I could get Premium membership. However, when I enter my information to SheerID and press to get to University's log in system, I'm presented with empty screen and words "No common federation".My schoo...

  • Casual Listener
  • Hello, I'm trying to verify my student status so I could get Premium membership. However, when I enter my information to SheerID and press to get to University's log in system, I'm presented with emp...
  • Keanu_C
  • Community Legend
  • 1616 Views
  • 3 replies
  • 0 likes
  • Premium for Students
  • 1616 Views
  • 3 replies
  • 0 likes

Superuser Contribution I can't continue the college subscription.

PlanFree/PremiumCountryBrazilDeviceiPhone 6Operating SystemWindows 10 My Question or IssueWell, I have requested the student plan yesterday, but when I was about to pay it, I didn't have the card information so I left to do today. But when I try to m...

  • Casual Listener
  • Plan Free/Premium Country Brazil Device iPhone 6 Operating System Windows 10   My Question or Issue Well, I have requested the student plan yesterday, but when I was about to pay it, I...
  • gabhita
  • Casual Listener
  • 3214 Views
  • 9 replies
  • 0 likes
  • Premium for Students
  • 3214 Views
  • 9 replies
  • 0 likes

Student discount

PlanPremiumCountryireland DeviceiPhone 6Operating SystemiOS 11 My Question or Issuei am verified a student however Spotify has charged my account €9.99 instead of the normal student price.

  • Visitor
  • Plan Premium Country ireland   Device iPhone 6 Operating System iOS 11   My Question or Issue i am verified a student however Spotify has charged my account €9.99 instead of the ...
  • Billy-J
  • Spotify Star
  • 689 Views
  • 1 replies
  • 0 likes
  • Premium for Students
  • 689 Views
  • 1 replies
  • 0 likes

Solved!! My bank balance has been deducted

Plan premiumFree/PremiumCountry india Device oneplus 5T(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System android pie(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Today i tried to buy student premium plan for 59 rupees...

  • Visitor
  • Plan premium Free/Premium Country india   Device oneplus 5T (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System android pie (iOS 10, Android Oreo, Windows 10,etc.) ...
  • Billy-J
  • Spotify Star
  • 968 Views
  • 1 replies
  • 0 likes
  • Premium for Students
  • 968 Views
  • 1 replies
  • 0 likes

Por que o portal diz que nao tenho direito a meia para universitario?

Tenho plano familiar, porem o sistema nao permite a atualizacao da minha conta para a meia para universitarios. Por que?

  • Newbie
  • Tenho plano familiar, porem o sistema nao permite a atualizacao da minha conta para a meia para universitarios. Por que?
  • OneByBoo
  • Roadie
  • 1008 Views
  • 1 replies
  • 0 likes
  • 1008 Views
  • 1 replies
  • 0 likes

Payment failed for student discount

Hello everyone, I want to ask you my problem here. I have already pay for student premium via Hutchison 3. However, yesterday i got email from Spotify that my payment is failed, and I always got reminder that i must change my payment method. But in f...

  • Casual Listener
  • Hello everyone, I want to ask you my problem here. I have already pay for student premium via Hutchison 3. However, yesterday i got email from Spotify that my payment is failed, and I always got remi...
  • FawwazGhiyats
  • Casual Listener
  • 1569 Views
  • 2 replies
  • 0 likes
  • Premium for Students
  • 1569 Views
  • 2 replies
  • 0 likes

Account Email Changed

I have Spotify student premium and recently transferred from one university to the other. I updated my email, but I noticed I’ve been getting charged 9.99$ a month. I would like to be refunded for the months I have been overcharged. I didn’t get the ...

  • Newbie
  • I have Spotify student premium and recently transferred from one university to the other. I updated my email, but I noticed I’ve been getting charged 9.99$ a month. I would like to be refunded for th...
  • OneByBoo
  • Roadie
  • 897 Views
  • 1 replies
  • 0 likes
  • Premium for Students
  • 897 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium student subscription cancelled for no reason

PlanStudent PremiumCountryFranceDeviceiPhone 5SEOperating SystemiOS 12.3 I noticed today, after updating my banking information, that my student subscription was no longer valid. The fact is, I'm still in my university studies. This year I am finishi...

  • Newbie
  • Plan Student Premium Country France Device iPhone 5SE Operating System iOS 12.3   I noticed today, after updating my banking information, that my student subscription was no longer vali...
  • Peter
  • Spotify Legend
  • 863 Views
  • 1 replies
  • 0 likes
  • Premium for Students
  • 863 Views
  • 1 replies
  • 0 likes

Superuser Contribution My premium subscription not working

PlanStudent Premium+HuluCountryUSADevice(Samsung Galaxy S10Operating System(Android Oreo My Question or IssueSince yesterday I have been unable to have Premium features on my Spotify account. All my downloaded music is no longer downloaded and every ...

  • Newbie
  • Plan Student Premium+Hulu Country USA Device (Samsung Galaxy S10 Operating System (Android Oreo   My Question or Issue Since yesterday I have been unable to have Premium features ...
  • Peter
  • Spotify Legend
  • 1105 Views
  • 1 replies
  • 0 likes
  • Premium for Students
  • 1105 Views
  • 1 replies
  • 0 likes