Stuck on "You're verified" page

[Gaara_]

 

Hi, so I just got verified by Sheer-ID and I have been trying to subscribe to premium. However, when I select the student plan, it sends me to this page in the photo attached. I tried it on multiple devices and I even tried going on incognito mode to get away from browser cache's but no luck. So this is my last hope and I hope it gets solved.

[Eni]

Hey there @Gaara_,

Thanks for reaching out about this here in the Community.

It looks like the screenshot wasn't attached correctly. Could you try it again? You can attach it to your next reply by tapping on the camera icon in the post editor. Make sure not to send any private info.

Additionally, would you mind trying again with a different internet connection to check if that makes the difference?

We'll be waiting for your reply.

[refrigerantleak]

I'm having this same issue. I'm on my home internet and it's just not getting past the page that says "you're verified, use your discount" with nothing available to click on. Here's a screenshot of it.

[Gaara_]

Hi, thanks for the reply. I just updated it and attached the image. Also I already tried multiple different internet connections and none of them changed anything.

Thanks

[Alex]

Hey folks,

Thanks for the replies.

What happens if you get on your Account page and under Your Plan, you click on Update? Does the system allow you to update your payment details? You need to do this in order to finalize the student discount subscription.

Keep us posted.

[Gaara_]

See thats the thing. When I select any plan, it allows me and takes me to the payment details form, but only when I select the student plan, it doesn’t let me.

[Ver]

Hey @Gaara_,

Thanks for the info.

In case you're using any Ad blockers, we'd suggest you disable them.

It's also a good idea to check the hosts file with these steps to see if that helps.

Let us know how it goes.