im having trouble renewing my student premium. it expires soon so I was trying to just get it done now but it keeps saying it "cant verify my details"? i know i haven't used the discount for 4 years so idk why its not letting me renew. I tried to do it on my phone and laptop but keep getting the same message.
Hey, @bp99 Welcome to Spotify Community and thanks for reaching out here!
The best to do here is contacting SheerID customer support. Since they are the folks who are responsible for the student status verification, they will be able to help you out on it, including to confirm if you continue being eligible for the discount.
If you have any other further questions or need more help, let me know! I'd love to help!
Best Regards, hezorg
LuanRock Star 13
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