student account

[Luciole1]

Plan

Premium

Country

France

My Question or Issue

Hi ! I would like to have Spotify premium for student. Therefore I checked my student status with SheerID and everything was okay but because it didn't work after I've checked many times since and now it says that I've already benefited from this offer while it's not true. 

So I wanted to know what I can do now ? (I've already contacted SheerID that said I have to contact directly Spotify, but where can I contact them?)

Thank you for your help.

[MihailY]

Hey @Luciole1,

Thanks for reaching out.

In this case, we'd suggest checking this guide with the most common error messages and steps to resolve them.

We hope this helps. Let us know if you have other questions.