verificación de cuenta de estudiante

[#1]

Al parecer ya se verifico mi cuenta de estudiante, luego me sale que alguien ya intento canjear o utilizar esa oferta con mi cuenta. entonces les escribí a soporte pero me pusieron mi cuenta a anónimo, entonces volví a verificarlo cuando me enviaron el mensaje y me salía error, fueron 3 veces. luego denuevo me sale de que se intentó canjear mi oferta con mi correo. Quisiera tener una solución para poder adquirir esta oferta.

[Eni]

Hey there, 

Thanks for reaching out about this and welcome to the Community! Hope you don't mind a reply in English as it's the official language of the Community. 

If you have completed all the steps to obtain the discount and it's already active on your account, it should take effect on the next billing date. You can check this info by going to your Account page under Your plan. There, you should be able to see the next subscription price, so if it shows that your next payment has the discounted price, it can be taken as a confirmation.

Hope this helps. If you need a hand with anything else, the Community is here for you.