leech in Family Plan

[zigy]

Dear all,

Last week I visited my Account Overview to check all was OK. I was surprised to see that there were 4 users attached to my Family Plan, and I removed them manually. Today I got an email from Spotify saying that one of them has tried to get in again and he'll be unsubscribed in a week if he doesn't provide my postal address. 

Is there any other way to avoid intrusive users from doing this? 

Thanks a lot,

Jesús

[Elena · Accepted solution]

Hey there @zigy!

Thanks for reaching out to us and sorry to hear that this is happening to you.

You can take a look at this page to see how you can secure your account.

We'd even recommend double-checking the factors listed here to make sure this doesn't persists.

Keep us in the loop and just give us shout if you have any other questions.

[zigy]

Thank you, Elena. I've followed most of the tips in your message and I hope my account is safer now. I'll let you know if something weird happens again.

Jesús