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Last month i signed up for a premium membership, all was fine until at the end of the month i had to renew my subscribtion. I signed up on an old bank card which is defunct now however i dont want to renew my subscribtion as im not using it enough. Now i am being asked to update my details and there is no way for me to cancel my subscribtion until the details are updated, how do i prevent this?

Accepted Solutions
Marked as solution

Hey @0223alnb,

 

Try to cancel and delete your payment info by doing the following:

 

1. Go to your Subscription page.

2. Click UPDATE DETAILS. If it shows below 'Would you like to cancel your subscription?' click there and cancel.

3. Check the box to 'Remove', and click 'Change' button,

 
Note: If you have your Premium active you won't be able to remove your payment info. That's why it's important to cancel before clicking UPDATE DETAILS.
 

Without any payment details, no new charges can be made.

 

Hope it helps. 🙂

osorniosSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

View solution in original post

2 Replies
Marked as solution

Hey @0223alnb,

 

Try to cancel and delete your payment info by doing the following:

 

1. Go to your Subscription page.

2. Click UPDATE DETAILS. If it shows below 'Would you like to cancel your subscription?' click there and cancel.

3. Check the box to 'Remove', and click 'Change' button,

 
Note: If you have your Premium active you won't be able to remove your payment info. That's why it's important to cancel before clicking UPDATE DETAILS.
 

Without any payment details, no new charges can be made.

 

Hope it helps. 🙂

osorniosSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

I am unable to enrol into auto renew plans. Auto-renew plans are unavailable on my account.

Screenshot 2021-07-09 at 11.23.10 AM.png

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